Hello, and thank you for taking the time to share your feedback. We're sorry to hear about the frustration with your order.
After reviewing the order details, our records show a Black safety edge was selected at checkout, and our system log confirms an order confirmation was automatically sent shortly after the order was placed. We understand mistakes happen, and we want to help make this right.
We reached out to Miller Edge on your behalf. Although this item was custom-made to the specifications on the order, they've agreed to exchange it for the yellow edge. A 25% restocking fee and shipping charges would apply, as these are standard terms for custom returns.
We'd be glad to facilitate this exchange for you whenever you're ready—just reach out to our team, and we'll take care of the rest.
Hello Matthew, I spoke to Brandy, and she told me your order was shipped the same day you placed it. You did choose the least expensive shipping method available, the US Postal Service, which is usually very reliable, but in this case, they have delayed your shipment. This has nothing to do with our company, as we do not control the US Mail. I am very sorry for the delay. I know how frustrating that can be; however, I do not think it was fair to yell at Brandy and call her vile names, which you also used in an email to us. She is a very sweet girl who was just trying to help you. I truly hope your package arrives soon.
Hi Karen, We sell over 8000 products from many different vendors. Unfortunately, to offer such low prices, we do not have technical staff, which is why we referred you to the manufacturer. Liftmaster encourages end users to have their parts and products installed by authorised dealers, and they provide technical support to them if needed. Depending on the product, they often do not offer gate or commercial support to end users due to liability issues.
Hi Gaige, Really sorry about this.
The problem is that we change credit card processors between the time you placed the order and the time you requested the refund. When Brandy processed the refund, it showed as processed on our end, so we thought it was handled for you. Please let Brandy know if you don't see the money coming back now.
Again, our apologies.
Joseph, really sorry about the delays. It took us 2 weeks to get it shipped, which is totally unacceptable. The Liftmaster warehouse is having issues shipping products to us; they assured me they are working on it. Again, my apologies.
James, I'm really sorry that you had an issue. I understand that you thought you were getting the entire rail assembly for $30, but the description indicates that it's just a parts pack and a rail connector, and there is a photo. We are happy to take it back, and I apologize for any confusion you may have experienced.
