Reviewers overwhelmingly had a great experience with this company. People frequently share that the software is extremely helpful for reducing annoying lag and stabilizing connections during intense online multiplayer gaming sessions. Users really appreciate how intuitive and easy the application is to set up, making it simple to enjoy smooth gameplay without technical complications.
However, some reviewers were not happy with the overall performance, noting that the tool failed to fix packet loss or lower ping on specific servers. A few other people also felt frustrated when their free trials unexpectedly converted into paid annual subscriptions before they could properly evaluate the service.
I been using gear up about 2 months 1st month is super okay but the second month is not okay its increase ping and packet loss i dont know why that why i thinking that i will purchase exit lag next this is my honest review :)
Poor Routing compared to Exit Lag. When I play fortnite and use Exit Lag I ping around 27-35 ping. Same servers using Gear Up Booster I ping 55-60. Not sure what algorithm is used, but needs to be re-routing. Exit Lag has it figured out.
GearUP 回复2025-07-24
Hi Dana F,
Thank you for your honest feedback. I’m sorry to hear that your experience with GearUP Booster didn’t meet your expectations, especially when compared to other services.
We take performance-related issues very seriously, especially around routing and ping. If you’re open to it, I’d love to investigate this further with our technical team. Could you please reach out to me at [email protected] and share your GearUP UID and the Fortnite server region you’re connecting to? This will help us analyze the routing path and look for improvements or fixes.
We’re constantly working to optimize our routing algorithms, and feedback like yours is incredibly helpful in that process. If needed, we’re also happy to provide compensation for the inconvenience caused.
Looking forward to hearing from you.
Best regards,
Ryanz
I rated it a 3 because, yes, it reduced my ping to 50- 60ms; however, the packet loss spike ruins the game. I play DOTA 2, and when I play ranked game, like the packet loss suddenly spikes and the game freezes then comes back a few seconds. It helped reduce the ping, but it's useless if it ruins the game by packet loss spikes.
I was about to give a 5 star on 1st day because it actually worked for my game ping problems, but literally on the 4th day it simply stopped worked.. just after the 3 day trial period expired!!! uh oh.
GearUP 回复2025-06-17
Hi Zabzoobz,
I'm very sorry for the negative experience you've had—this is clearly not the kind of user experience we strive to provide.
If possible, please contact me via email at "[email protected]" so I can offer further assistance in resolving the issue. If we're unable to fix it, we promise to provide you with a full refund.
Wishing you a wonderful day!
No performance benefit for OCE servers, subscription trap
No performance benefit for OCE servers. Logging in and cancelling subscription is more of a pain than it needs to be.
GearUP 回复2025-06-17
Hi Big Gesus,
I’m very sorry for the negative experience you’ve had—this is clearly not what we promised or hoped to deliver.
If possible, don't hesitate to get in touch with me at [email protected], so I can offer further assistance to resolve the issue and provide any potential compensation or refund options.
Hi Krishna Y ,
I'm very sorry for your negative experience. If possible, please reach out to me via email at [email protected], so I can provide further assistance to address your concerns and improve your satisfaction.
Wishing you a wonderful day!
Best regards,
Ryan
90% of the time is not even finding a single match
GearUP 回复2025-06-05
Hi ROVAX,
I'm very sorry for the negative experience you've had—this is clearly not the kind of user experience we aim to provide.
If possible, please contact me via email at [email protected], so I can offer further assistance to help resolve the issue. If we're unable to solve the problem, we promise to provide a full refund. Wishing you a wonderful day!
so recently ive bought a gearup subscription as i tried their trial and had good results.
HOWEVER, when i payed for an annual subscription, they straight up scammed me, took my money, and actually gave me WORSE RESULTS THAN IF I HADNT TURNED IT ON.
Its been 10 days now and still havent recieved a refund. ALL the customer service are just bots and copy-pasted messages with no actual help. for those wondering they use DISCORD FOR SUPPORT.
GearUP 回复2025-03-10
Hi Feras Alomair, I'm truly sorry for your negative experience. I want to ensure your concerns are fully addressed, and I am more than willing to meet your needs. Please feel free to reach out to me via email at [email protected], and I’ll do my best to assist you.
Wishing you a wonderful day!
this product is a scam its charged me without my knowledge, notifications or even my knowledge of the product an now wont refund me
GearUP 回复2025-02-20
Hi Daniel Cameron,
I'm very sorry for your negative experience. If possible, please reach out to me via email at [email protected], so I can provide further assistance to address your concerns and improve your satisfaction.
Wishing you a wonderful day!
I was very happy with the main service, being able to get better ping in games like fortnite etc. I only had 1 problem being it took me kinda long to get my money back after requesting a refund because I couldnt seem to find where to cancel my subscription. With that being said, I just want you to improve some minor QOL functions with your software and maybe improve your rate of customer support. Keep up the great work. 3.5/5
Great tool, too many issues, should lower the price
It is very nice to have such powerful tool to reduce lag however, I think it should be free as long as there are too many issues with connecting and stuff
It’s been 10 days now and I still haven’t received any updates on shipping just wondering how long it takes to deliver and where are they located ?
GearUP 回复2025-02-06
Hi Chad Frame, sorry for the inconvenience. Could you provide us with the booking reference? Alternatively, you can email us at "[email protected]", and we’ll assist you as soon as possible.
Additionally, we’re happy to offer extra compensation and process your return request. Your satisfaction is our top priority.
Looking forward to your reply!
i ntoice it does help in public matchmaking a bit, i live in canada solike i avereged around 15-20ping and similar but closer to10 in creative. i feel lik eit could be better though as there is always room for improvemets
UPDATE/REPLY;
well obviously the larger the network you guys have the better like whatthefast has one of the largest networks for gaming. Tunnelling will only get you far cause one way or another you cant reduce the km between client and server you can only optimize its packet routes which does help. but i think truthfully it would be in your best interest to take an apprroach no competitor of yours has taken yet. and that would be to collaborate with epicgames/activision/treyarch and see if they would allow you to be a biserver for packets coming from users more distant away where they basically allow you to be a server for the players who dont have the luxury of living close to a server. this way ping can remain consistent in public matchmaking to private games n lower the delay for players that may play higher ping. even getting a direct way to push packets to their server from rather then just optimising the route it takes. would be the biggets thing any company of ur kind has done. and all u really have to do is use their own words agaisnt them. they all argue they want want the game to be fair for all players. but they leave outter reach players at high ping like it doesnt affect their gameplay or chances of ever going pro
GearUP 回复2025-02-06
Hi JDG, thank you so much for your feedback. If you could provide us with more details, it would help us understand where we fell short and how we can improve.
Our team is also more than happy to assist you with anything you might need, including but not limited to technical support, additional compensation, or a potential refund. Please feel free to reach out to me via email at [email protected]. Hope you have a wonderful day.
Hi Dive mitima Dive, thank you so much for your feedback. If you could provide us with more details, it would help us understand where we fell short and how we can improve.
Our team is also more than happy to assist you with anything you might need, including but not limited to technical support, additional compensation, or a potential refund. Please feel free to reach out to me via email at [email protected].
Looking forward to your response!
This app auto-enable auto-renewal and won't refund.
GearUP 回复2025-01-24
Hi Huy Trần, the issue you described is clearly not the user experience we strive to deliver. If possible, please contact me via email ([email protected]), so I can provide further assistance to address your concerns and improve your satisfaction.
Wishing you a wonderful day!
No real customer support (AI) .No refunds, be careful if you choose a membership package
I tried to get a refund, explaining the day that I got charged that I was not planning to use anymore the app, but the only customer service they have is a discord server, where you only get auto-replies by bots, the service is OK, but just be careful when you set up you membership packages, because they are not going to refund you or reply you even if you cancel the same day you got the charge
Update 1
I tried to use the super message center to cancel a membership that I didnt even use, I cancel the same day that my previous membership expired, and a robot just replies you to read the articles.
DONT PURCHASE THIS SERVICE
Automatic reply"
Dear user, we apologize for the inconveniences. Unfortunately, as our product automatically allocates fixed corresponding member-time network line resources for you after you purchase a membership, and this purchased resource cannot be returned, we regret to inform you that we are unable to provide a refund. Please refer to Article 10, Clause 2 of our user agreement for specific details. However, we are willing to provide further technical support to help resolve any issues you may have encountered. Thank you for your understanding and support.
*Link to article on the website* Trustpilot dont let me add links
GearUP 回复2025-01-20
Hi Carlos, I sincerely apologize for your negative experience, this is not what we want to see. If possible, please reach out to me via email ([email protected]), and I would be happy to provide potential compensation and solutions for you.
Wishing you a wonderful day!
I dislike the fact that it does not get rid of my ping alot like how other youtubers use it. They get 50 MS, while I am over here getting 107-200 ping.
GearUP 回复2025-01-20
Hi Ethaniel Cintron, I'm sorry to hear that your experience with our product did not meet your expectations. Please contact me via my email ([email protected]), and I would be happy to provide any feasible solutions or compensation. Your satisfaction is our ultimate goal. Wishing you a wonderful day!
When I closed Gear Up booster because I was lagging of it the game kicked me out. I would have qualed, but gear up booster had other plans.
GearUP 回复2025-01-20
Hi Jan Chai Julshamn, I'm sorry to hear that you had a negative experience while using our product. Please contact me via my email ([email protected]). I would be happy to offer you potential compensation and solutions. Wishing you a great day.