Reviewers overwhelmingly had a great experience with this company. People frequently share that the software is extremely helpful for reducing annoying lag and stabilizing connections during intense online multiplayer gaming sessions. Users really appreciate how intuitive and easy the application is to set up, making it simple to enjoy smooth gameplay without technical complications.
However, some reviewers were not happy with the overall performance, noting that the tool failed to fix packet loss or lower ping on specific servers. A few other people also felt frustrated when their free trials unexpectedly converted into paid annual subscriptions before they could properly evaluate the service.
I was using this game booster for over 9months now and planned to extend to 1 year and use a coupon. However, I didn't know they had auto renewal on, and it was just charged for another 3 months like my previous subscription, it was 3 days before the expiration. So, I immediately went to their support to ask for a refund because I plan to buy the 1 year subscription. Disappointing enough, they did not reply for the duration of that 3 days, and only replied 6 days after my initial contact. They said they could not provide any refund because the subscription is now in use. Like, what the hell? Its in use because you did not reply within the day of my complaint. This is a scam behavior and should not be patronized. They have the worst support team that doesnt even know some of the uses of their client launcher. If you don't want to get stressed with substandard support, you better off finding another game booster.
GearUP 回复2025-12-10
Hi there,
I’m truly sorry for the experience you’ve had — this is far from the support standard we want to provide. I completely understand your frustration, especially since you reached out before the renewal date and didn’t receive a timely reply.
To make this right, please email me directly at [email protected]
with your GearUP UID. I will personally review your case and help process a refund.
Again, I apologize for the stress this caused, and thank you for giving us the chance to fix it.
the ping we are given is so bad plus its unstable .not an enjoyable experience
GearUP 回复2025-12-10
Hi there,
I’m really sorry to hear that your ping has been unstable — that’s definitely not the experience we want you to have.
If you’re open to it, I can help check what went wrong and see whether there’s a better route or setup for your region/game. And if you prefer to stop using the service, I can also assist you with a refund request based on your account details.
Just share your GearUP UID via email, and I’ll handle it for you. My email is [email protected]
Thanks for letting us know.
pretty good. Much cheaper than Exit Lag. I play a lot of Fortnite and Marvel Rivals, and being based in south africa, it's hard to play on high ping. This service is really cheap compared to other applications that do the exact same thing.
I give it -5⭐. It makes your ping worse. Had 60 ping got this fraudulent device and it went over 100!! Even seen it go up to 500! They are full on lying to you! The ads...the 5⭐ reviews are all BS lies. Can't seem to find the link to unsub...crooks!! 100%
GearUP 回复2025-12-02
Hi there,
I’m really sorry about your experience — it’s absolutely not what we want for our users. If possible, please email me at [email protected]
So I can check your account directly and help you cancel your subscription and arrange a refund if you’re eligible.
Also, could you confirm whether you purchased our GearUP router or only the app subscription? If you did buy the router, we can also assist with a full refund for the device.
If you're open to it, I can also provide technical support to see whether we can resolve your connection issues before finalizing any refund.
Thank you for reaching out — I’ll do my best to resolve this for you.
First of all: I’m pretty annoyed by the performance, too. I had way greater ping with it. But the bigger issue for me is a major red flag I discovered: it's nearly impossible to reach their SUPPORT.
Honestly my particular problem might not initially have been their fault. (I might have made a mistake in cancelling the trial period in time.. although I thought it was in time but they billed me about 3 days later anyway.)
I requested a refund via iCloud then, but it was denied (never had this before). Then I tried to contact them. First and foremost there doesn’t really exist an easy way to get in touch with them. I had to install discord and try emailing and even inapp feedback. Not a single channel replied, not even an automated confirmation.
I have to conclude that the company is risky and definitely not trustworthy.
GearUP 回复2025-11-28
Hi there,
I’m really sorry for the poor experience you’ve had — both with performance and with trying to reach support. This is definitely not how we want things to work.
If you’re willing, please email me directly at [email protected]
with your GearUP UID. I’ll personally check your account and, if you’re eligible, I’ll arrange a full refund for you right away.
How to find my uid: https://www.gearupbooster.com/support/how-to-find-my-uid.html
Thank you for sharing your concerns — I genuinely want to help fix this for you.
Hi there,
I’m really sorry for the poor experience you’ve had. If you need any help, please contact me via my e-mail([email protected]). I'm always happy to help you. I hope you are having a wonderful day. Looking forward to hearing from you.
Free trial is a massive SCAM. Only available for the annual plan, it says " can cancel anytime" If you do, you'll lose access to the service despite the " free trial name" and since their regulations say " you need to cancel 3 days before payment date so you not charged" so basically a catch22. you either use the 3 days trial but pay for a year. or cancel to avoid charge and cannot use the service. pure scamming scumbag move.
To Ryanz, i created the account and lookd into those 3 days trial and then multiple reviews says not to do it because they been charged for a year by using the " 3 days trial" and others says they cancelled to avoid paying but lost service immediately. which mean your 3 days are not free. so i did what no one else did, write a review to warn others. i was smart enough not to " click" for those 3 days "trial"
GearUP 回复2025-11-28
Hi there,
I’m really sorry for the frustration you’ve experienced — this is clearly not the impression we want to leave. Our free-trial rules should never feel confusing or “catch-22,” and I’d really like to review your case personally.
If you’re open to it, please contact me at [email protected]
with your GearUP UID. I’ll check your account myself, and if you meet the refund criteria, I’ll arrange a full refund for you immediately.
Thank you for sharing your concerns — I genuinely hope to help clear this up for you.
This service is scamming its users! Mandatory linking to a bank card! They charge you for subscriptions you didn't sign up for without any confirmation or consent. It's impossible to delete your bank card information. Refunds are impossible; they simply refuse!
GearUP 回复2025-11-21
Hi there,
I'm really sorry you’ve had such a frustrating experience — I completely understand why this would upset you. I do want to clarify one thing: we never charge without showing the exact renewal time and rules.
The next-billing date is clearly displayed on the subscription page before activation, and we also send an email reminder with the billing details. So it’s definitely not a case of secretly charging users.
That said, if something went wrong for you — whether a renewal you didn’t expect or trouble removing your payment method — please email me directly at [email protected]. I’ll personally check your account, help remove your card if needed, and provide a full refund if the charge was not intended.
I truly want to resolve this for you and make sure you feel supported.
Very good app. Without boosting ping is 80, with gearup boosting, the ping is 800... Reason? When I set up the region "Europe", it throws me somewhere to Asia, judging by the players names.
GearUP 回复2025-11-10
Hi there,
I’m really sorry to hear about your poor experience — that’s definitely not the result we want to deliver. Could you please reach out to me at [email protected]
? I’d like to personally look into this issue and help you resolve it as soon as possible.
If we can’t fix it, I’ll be happy to arrange a full refund or other compensation options for you.
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