Genuine Replacement Parts

Hello, Thank you for taking the time to share your feedback. We are glad to hear your order arrived quickly, but we are sorry to learn the parts you received were not the correct fit for your stove and that your return experience left you frustrated. We understand how disappointing that can be, especially when you need the right part as soon as possible. While our return policy is clearly outlined at the bottom of our website so customers can review it before purchasing, we recognize that does not lessen the frustration you experienced during the process. We appreciate your comments, as they help us identify opportunities to improve both our service and the overall customer experience. Thank you again for your feedback, and we wish you the very best moving forward.

Hello, Thank you for sharing your experience! We are glad our team could help when the wrong part was ordered and make the return process as smooth as possible. We appreciate your understanding regarding the shipping costs, and we are happy we could get your refund processed quickly. Thank you for choosing us, and we look forward to helping you again whenever you need us!

Hello, Thank you for taking the time to update your review. We truly appreciate you correcting the mix up and are glad to hear your freezer handle arrived ahead of schedule, fit your refrigerator perfectly, and was easy to install. Your feedback means a great deal to us, and we appreciate you choosing Genuine Parts. If we can help with anything else in the future, we are always here to help.

Hello, Thank you for taking the time to share your experience with us. We are so glad to hear that you found our website easy to use, appreciated the shipping updates, and that our team was able to quickly resolve the issue with your damaged part. We are truly sorry that your order arrived damaged, even though it likely occurred during shipping. We understand how disappointing that can be, and we appreciate your understanding throughout the process. Thank you for your recommendation and for giving us the opportunity to make things right. We look forward to serving you again whenever you need replacement parts.

Hello, Thank you for your feedback and for choosing us for your OEM GE appliance parts. We are glad you found the parts you needed. We understand that shipping costs can feel high, especially for smaller items like O rings. Most of our shipping options include tracking numbers provided by the carriers, which allow us to monitor your package's progress and address any issues that might arise during transit. While we strive to keep shipping costs as low as possible, these fees also help cover handling, packaging, and shipping expenses to ensure your order arrives safely and efficiently. We truly appreciate your feedback and your business, and we hope to have the opportunity to serve you again.

Hello, Thank you for your feedback. We are glad to hear that ordering was easy and that your shipment arrived in a timely manner. We are sorry to hear that the return process did not meet your expectations. For clarity, our return policy, including information about the return process and applicable restocking fees, is clearly stated at the bottom of our website. We understand that returns can be frustrating, and we appreciate you sharing your experience as we continue looking for ways to improve.

Hello, Thanks so much for your thoughtful review! We're delighted to hear our team was able to help you find the right replacement part. It's great to know it was an exact match, installed easily, and is working perfectly. We're also happy our price match helped make your experience even better. We truly appreciate your support and look forward to helping you again whenever you need us.

Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your order did not arrive in the condition you expected. We completely understand how receiving an item wrapped only in bubble wrap with smudges on the faceplate would make it appear used, especially when you purchased it as new. While we are glad to hear the product is working properly after installation, this is not the experience we want our customers to have. We appreciate you bringing this to our attention, as it helps us review our packaging and handling processes with our warehouse team to help prevent situations like this in the future. Thank you again for your honest feedback, and we appreciate the opportunity to improve.

Hello, Thank you for sharing your experience. We are very sorry that you received the wrong part, especially after ordering the correct part number. We understand how frustrating that must have been and regret the inconvenience it caused. We are glad our Customer Service team was able to process your refund quickly, but we know that did not make up for the time and effort you had to spend finding another solution. Your feedback is valuable, and we will share it with our team so we can help prevent this kind of issue from happening again. We appreciate you recognizing our pricing, fast shipping, and customer service, and we hope we have the opportunity to provide you with a much better experience in the future.

Hello, Thank you for your feedback. We are sorry to hear this part did not fit like the original. While we are glad it snapped into place and arrived quickly, it should fit properly when matched to the correct appliance. Please contact us directly with your appliance model and serial number so we can investigate why the part is not fitting correctly. We are available by chat during business hours on our website, or by phone at 877 968 4335. We look forward to helping find the right solution.

Hello, Thank you for taking the time to share your experience! We are so glad you found the correct oven element and that our website made it easy to identify the right part for your model. It is great to hear everything arrived well packed and that you were able to complete the installation yourself. We truly appreciate your kind words and are grateful you chose us. If you ever need parts or support in the future, we are always happy to help!

Hello, Thank you for taking the time to share your experience. We are glad your order arrived on time and that we met our delivery commitment. We appreciate your feedback regarding pricing and the restocking fee. For clarity, our return policy, including information about applicable restocking fees, is clearly outlined at the bottom of our website so customers can review it before making a purchase. We appreciate your feedback and will continue working to make this information as clear and accessible as possible. Thank you again for your review and for giving us the opportunity to serve you.