Hi Margaret,
Thank you so much for taking the time to share this—stories like yours mean a great deal to our team.
We’re truly moved to hear that our product has been able to bring a sense of calm to your household. Parenting children with ADHD and supporting your own mental health can be exhausting and stressful, and knowing that something we make helps your children settle for sleep and eases your anxiety is exactly why we do this work.
Your note reminds us that our products are used in real, complicated lives, not just as a purchase, but as part of people’s routines and wellbeing, and we don’t take that responsibility lightly.
Thank you again for trusting us with such an important part of your nightly routine. 💛
Hi Joe,
Thank you for sharing your feedback, we truly appreciate you taking the time to let us know. We’re sorry to hear that the cherries didn’t meet your expectations this time. The quality and consistency of our products are very important to us, and we’d love the opportunity to make this right.
Please reach out to us at [email protected], and our team will be happy to work with you directly to resolve your concern.
Thank you for being part of the Happy Hemp family!
— The Happy Hemp Team 🌿
Hi Helen,
Thank you for sharing your feedback! We’re truly sorry to hear that your item arrived in less-than-perfect condition, especially since it was meant to be a gift. That’s definitely not the experience we want for any of our customers.
We’ve already reached out to you via email to gather a few details so we can help replace the damaged item right away. In some cases, issues like this can happen during transit or due to packaging shifts while the order is in shipment.
If you haven’t received our email, please don’t hesitate to get in touch with us directly at [email protected]. We’re always one call or message away and more than happy to make this right for you.
-Happy Hemp Team
Hi David,
Thank you so much for sharing your feedback! We’re thrilled to hear you enjoyed the taste. We put a lot of care into making sure our gummies are both effective and great-tasting. Everyone’s experience can vary a bit depending on tolerance and timing, but we truly appreciate your honest review and support.
We’re glad to have you as part of our community!
—Happy Hemp Team
Hi Carol,
We’re so sorry to hear about the trouble opening the jar! That’s definitely not the experience we want for our customers. We appreciate your feedback and would love to make this right.
Please reach out to us directly at [email protected] so our team can assist you right away.
Thank you for your support and for sharing your experience, we truly appreciate it!
– The Happy Hemp Team 🌿
Hi Shawna,
Thank you so much for the update, we’re truly glad to hear your replacement shipment arrived safely!
We sincerely apologize again for the earlier inconvenience with your store credit and points not being applied as expected. We appreciate your patience and understanding while we worked through the issue and got your order successfully delivered.
We really value you as part of the Happy Hemp community and thank you again for your time and kindness throughout this process. 💛
— The Happy Hemp Team 🌿
Hi Donna,
Thank you so much for your kind words and for sharing your story with us, it truly means a lot. 💛
We’re so glad our gummies have brought you a bit of comfort and calm through the days and nights.
We completely understand the challenges of staying within a budget, and we truly appreciate you being part of the Happy Hemp family.
Keep an eye out for our email newsletters and seasonal promos, we love showing appreciation to our amazing customers through special sales and giveaways.
Wishing you peace, comfort, and plenty of sweet relief.
— The Happy Hemp Team 🌿
Hi Lawrence,
Thank you for your feedback and for being part of our Happy Hemp family! 💛
We’ve double-checked your subscription order, and the current monthly price is $59.49/month, which already includes a 15% discount from the original one-time purchase price of $69.99. This also comes with free shipping each month.
The subscription price should be clearly displayed when adding the item to your cart. However, if you were shown a different price during sign-up, please don’t hesitate to send us a screenshot of what you’re seeing to [email protected], and we’ll be happy to review it and adjust your pricing right away if there’s any error on our end.
We truly appreciate you bringing this to our attention and for giving us the opportunity to make it right.
— The Happy Hemp Team 🌿
Hi Michael,
We’re so sorry for the delay, we completely understand how frustrating it is to wait longer than expected. 💛
As soon as you reached out on October 20, our team immediately filed a search request with USPS to locate your package. While their investigation can take up to three business days, we’ve been actively following up for updates.
Since we value you as a customer, we’ve already gone ahead and processed a replacement order with expedited shipping so you won’t have to wait any longer. You may check your email for updates, we’ve been following up there as well and have sent your new tracking details.
We truly appreciate your patience and understanding, this delay was on USPS’s end, but please rest assured we’re doing everything possible to make it right.
— The Happy Hemp Team 🌿
