Getlabs

Thank you for your feedback. We understand how frustrating it can be when an appointment needs to be moved, especially when you have planned your schedule around it. In this particular case, our team identified a question regarding the laboratory order that needed to be resolved before we could safely and accurately perform the collection. Because the lab order is a critical component of the testing process, we are unable to proceed with an appointment until we have the necessary information and clarification in place. While our intent was to ensure the collection was completed correctly, we recognize that the resulting delay was inconvenient and apologize for the disruption. We appreciate your kind words about our phlebotomists and are always working to improve the overall experience for our patients. Thank you for taking the time to share your feedback.

Thank you for sharing your feedback. We understand how frustrating this experience must have been, particularly after rearranging your schedule for a redraw appointment and then encountering additional issues. We take concerns like these very seriously and would like the opportunity to thoroughly investigate what occurred. Unfortunately, we were unable to identify your appointment based on the information available in this review. We have reached out to request additional details so we can locate your appointment, review the events you described, and contact you directly. Once we have that information, our team will conduct a full review and work to address any outstanding concerns. We appreciate you bringing this to our attention and hope to have the opportunity to speak with you directly.

Thank you for bringing this to our attention. We take concerns like this very seriously and would like the opportunity to investigate and resolve the issues you've described. Unfortunately, we were unable to locate an appointment in our system using the name associated with this review. We have reached out to request additional appointment information so we can review what occurred, contact you directly, and work toward a resolution as quickly as possible. Providing a high-quality experience is important to us, and we would appreciate the opportunity to better understand the situation and address any outstanding concerns. We look forward to hearing from you.