Getlabs (getlabs.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
C
Craig Savage · 1 review · Experienced 2026-08-09 ·
★★★★★
Getlabs completely unreliable.
Getlabs just called to reschedule my blood draw associated with @Geviti - the night before an early morning schedule appointment. This is a similar experience I had with them at @LifeForce and the primary reason I canceled my 2 year relationship with them. This Is unacceptable to call the night before to reschedule (which in my experience gets rescheduled over and over, and then canceled) my appointment. Every company that partners with them should reconsider their relationship.
Reply from Getlabs2026-08-10
We’re sorry to hear about your experience and understand your frustration with receiving a rescheduling call the night before your appointment. We recognize how disruptive a last-minute change can be, particularly when you have planned your schedule around an early morning appointment.
We also understand your concern given your previous experience with Getlabs. This is not the experience we want for our patients, and we take your feedback seriously. We are escalating your feedback to our operations team so we can review what occurred and identify opportunities to improve the reliability of our scheduling process.
We sincerely apologize for the inconvenience and appreciate you taking the time to share your experience.
J
Janna · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Diamond was a sweetheart
Diamond was a sweetheart . She was polite , fast and made me feel calm. Highly recommend diamond!!
M
Mz Muhammad · 1 review · Experienced 2026-02-09 ·
★★★★★
Nicole was phenomenal
Nicole was phenomenal. She was extremely professional and very personal. Her communication was clear, and her energy was infectious. I have “moving veins” and she was smooth in finding my vein to draw my blood. It was an extremely good experience for a phlebotomy appointment.
A
Ari · 1 review · Experienced 2026-07-31 ·
★★★★★
I made an appointment for Wednesday and…
I made an appointment for Wednesday and getlab rescheduled my appointment three times. There is no phone number that I could contact and also no one responded to my emails
Reply from Getlabs2026-07-31
Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how frustrating multiple reschedules and difficulty reaching our team can be.
This is not the level of service we strive to provide. We have reached out to request your appointment details so we can investigate what happened, and a member of our team will contact you as soon as possible to assist and work toward a resolution.
A
Andrew Cox · 1 review · Experienced 2026-07-29 ·
★★★★★
Multiple Cancellations
I have had 3 appointments canceled by this company. The first had no communication- the technician just didn’t show up. The next two were canceled the day before. Their hours are completely unworkable for someone who works 9-5 M-F unless you get up at the crack of dawn, but they’ll cancel that appointment anyway.
Update: I had a 4th appointment cancelled. If my medical provider used a different company, I’d be thrilled. Sadly, I can’t go with anyone else. I write this as the tech is confirmed to be half an hour away. It should not take 5 appointments and nearly a month for a simple blood draw.
Reply from Getlabs2026-07-31
Thank you for sharing your feedback. We're very sorry to hear about your experience. We understand how frustrating multiple cancellations can be, especially when you've planned your schedule around your appointment.
Experiences like the one you described are very uncommon and are not the standard we strive to provide. We take situations like this very seriously and are continuously working to improve our scheduling and communication to ensure a reliable experience for every patient.
Cancelled on me exactly at the minute for appointment
Booked via Function Health for the blood test. Fasted and prepared, taking care of pets, etc like they asked. Exactly at 10am they call saying they can't come for the appointment, it's like the knew but didn't want to tell us about it. Really annoying to have to book all of this to now wait another to day to go in person anyways to get the testing done.
Reply from Getlabs2026-07-26
Thank you for taking the time to share your experience. We're very sorry for the frustration and inconvenience this caused, especially after you had prepared for your appointment by fasting and arranging your schedule.
We understand how disappointing it is to have an appointment change at the last minute, and this is not the experience we want our patients to have. We appreciate your feedback and are continually working to provide a more reliable experience.
I would leave zero stars if I could. Phoenix area, scheduled online through Labcorp portal because they are terrible too - hard getting an appt, nearest one is half hour away, always still have to wait. Received email and text confirmation, received email and text appt reminder, appt window comes and goes with no contact - no text, no phone call, no email. Website is all AI bots saying sorry but offering no solution. Of course they took $100 from my account immediately. What a B.S. company model. Now add the hassle of trying to get my money back and I’m still back where I started. So much for being convenient. Wish I had checked reviews first.
Reply from Getlabs2026-07-20
We're very sorry to hear about your experience and understand how frustrating this must have been.
We take concerns like yours seriously and would like the opportunity to investigate what happened. At this time, we have been unable to locate your appointment based on the information provided in your review.
We've reached out to request a few additional details so we can identify your appointment, confirm that your refund has been processed, and investigate why your appointment was missed. Once we receive that information, we'll work to resolve this as quickly as possible.
We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.
T
Thomas and Catherine Lyon · 6 reviews · Experienced 2026-07-08 ·
★★★★★
What a wonderful service for having our…
What a wonderful service for having our blood work done in the comfort of our home.
The staff was friendly, and we didn't even feel the needles! The two ladies were professional and experienced. It was worth the expense to have our lab work right from home!
I highly recommend Getlabs' in-home routine lab service.
j
jacqueline · 2 reviews · Experienced 2026-07-07 ·
★★★★★
Great experience and amazing staff
We use GetLabs for our individuals with disabilities and were so lucky to get Lina B as our phlebotomist this time. She was extremely patient and understanding during the entire appointment. She really made this a positive experience for everyone and we couldn't be happier.
My husband and I have both had appointments cancelled in the past week.
We both fasted, had early appointments which we were up and ready for and they cancelled with very little notice.
An overall poor experience.
I have asked for a refund, my husband chooses to reschedule and so we shall see!!!!
Reply from Getlabs2026-06-27
Thank you for taking the time to share your feedback. We understand how disappointing it is when an appointment is canceled after you've prepared for it, especially when fasting is required.
We can confirm that your refund has been processed, and your husband's appointment has been rescheduled. We appreciate your patience and the opportunity to continue serving him.
M
Michael Pivero · 1 review · Experienced 2026-06-18 ·
Friendly and made me feel at ease. She had come when storms were brewing in Carrollton, Texas , plus our electricity went off.
She was totally awesome
H
Hugo · 1 review · Experienced 2026-06-18 ·
★★★★★
Polite,friendly and on time
A
Andrea Frank · 4 reviews · Experienced 2026-06-19 ·
★★★★★
Convenience and professional service
Tonya arrived on time, was proficient with the needle (I barely felt it), and very personable and professional. It was great not to have to travel to a lab to get my blood drawn, but instead to have it done at home at my convenience.
I could not discourage anyone more from using a business. WORST SERVICE EVER!!!!!!!!!
We booked an appointment for my elderly mother - you have to pay the fee in advance - and because their text confirmation confused her instead of calling they cancelled her appointment. We figured out the issue, rescheduled and then they didn't show up, but said they did and cancelled her visit.
She lives in Independent living and I'm sure that the employee was just too stupid to ask a question at the front desk and went to the assisted living wing of the building instead of asking the person right there at the desk.
There is NO PHONE NUMBER. Only chat...which is all AI. You CANNOT SPEAK TO A HUMAN BEING!!! Terrible, wretched service that deserves to lose as much business as possible if they are going to be this incompetent and impossible to deal with.
Reply from Getlabs2026-06-20
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the level of service we strive to provide at Getlabs.
While many patients choose to use our chat feature, we do have a team of live Patient Experience representatives available to assist, and I'm personally happy to help resolve this for you. I've reached out privately to request your appointment ID or your mother's information so I can review the details and contact you as soon as possible.
We take concerns like this seriously and would appreciate the opportunity to investigate what happened and make things right.
L
Linda Varga · 5 reviews · Experienced 2026-06-17 ·
★★★★★
Easy to schedule
Easy to schedule, arrived on time and worth the extra expense.
Did not follow procedure. Seemed like they wanted to head back though they didn't give a heads up and I had already opened for them then they went back to their vehicle choosing to initiate the call to verify id at that time instead of just asking me.
They also pricked hard to draw blood which was more painful. Generally a worse experience than I have had before.
Reply from Getlabs2026-06-20
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, as this is not the level of service we strive to provide.
I've reached out to you privately to gather a few additional details so I can locate your appointment and review what occurred. Once I have that information, I'll investigate the concerns you raised regarding the collection process and your overall experience and follow up with you directly.
We appreciate you bringing this to our attention and the opportunity to look into it further.
K
Ken · 6 reviews · Experienced 2026-06-11 ·
★★★★★
Getlabs: Reliable and Competent
Getlabs has been a very reliable and competent company for the past several years I have used them, including their most recent visit. All of their phlebotomists have been skilled in drawing blood samples from my disabled spouse who has hard-to-find viable veins. Getlabs always kept me informed from scheduling a visit to the arrival time of the specialist at our home.
S
Sarah Warman · 1 review · Experienced 2026-06-17 ·
★★★★★
Very happy!
Porsha was on time, kind, professional, great at her job, fast, and personal.
