Thank you so much for your fantastic feedback — it really makes us smile from ear to ear! 😊
We put a lot of heart into offering the perfect balance of great pricing and high-quality filters, so hearing that you're happy with both truly means the world to us. And knowing that your order reached you fast and hassle-free? That's the cherry on top! 🍒
Your kind words and willingness to recommend us to others — that’s the biggest compliment we could ever receive. 🙏 We don't take it lightly.
Thank you for trusting us with something as important as your water quality. We'll keep working hard to earn your recommendation every single day. Cheers to clean, great-tasting water and wonderful customers like you! 💧💙
Thank you so much for your wonderful words — they truly made our day! 😊
We’re absolutely thrilled to hear that you had such a smooth and satisfying shopping experience with us. Knowing that our website made things easy for you and that you found great value (especially with such an unbeatable price comparison!) means the world to us.
It was our pleasure to get your order shipped out quickly, and we’re so glad the product lived up to your expectations. Your happiness is what drives us to keep doing our best.
Thanks again for choosing us — we can’t wait to serve you again whenever you need us. Wishing you all the best! 💛
J
JULIET · 写过 2 条评价 · 体验于 2026-05-10 ·
★★★★★
我刚刚订购了冰川新鲜过滤器......
我刚刚订购了带有玻璃水罐的冰川新鲜过滤器。我爱爱爱它!味道清新,没有瓶装水的苦味。
Glacier Fresh 回复2026-06-03
Thank you so much for your kind words – reading your message truly made our day. 🌿
We’re absolutely delighted to hear that you’re loving your Glacier Fresh glass pitcher and filter. Knowing that your water tastes fresh and free from that unpleasant bitter aftertaste is the best feedback we could ever ask for.
That’s exactly how water should taste – clean, crisp, and naturally refreshing. We’re so glad our filter could help bring that to your kitchen.
If you ever have any questions or need anything at all, please don’t hesitate to reach out. We’re always here for you.
Thank you again for choosing us and for taking the time to share your experience. It means the world to our small team. 💙
Wishing you many more refreshing sips,
E
Elyse Pociecha · 写过 1 条评价 · 体验于 2026-06-02 ·
★★★★★
RFID 芯片故障
退货政策真的很糟糕:打开后不予退款,他们会收取总额的 20%,并且您负责运输。考虑到芯片有故障,并且 RFID 芯片在我的 2025 LG 冰箱上未被识别为有效,这还不够好,而且不合格。不要从这家公司购买
Glacier Fresh 回复2026-06-03
Thank you for sharing your honest feedback, and I am deeply sorry to hear about your frustrating experience with our RFID chip and our return policy.
First, I want to acknowledge how disappointing it must be to purchase a filter for your brand‑new 2025 LG refrigerator, only to find that the chip is not recognized. You expected a product that works seamlessly, and we failed to deliver that for you. I sincerely apologize.
About our return policy
You are correct that our standard policy does not allow refunds on opened filters, and we charge a 20% restocking fee plus return shipping. Please understand that this policy exists because opened filters cannot be resold – for hygiene and safety reasons. However, I completely agree with you that when a product is faulty (like an RFID chip that doesn't work as advertised), the policy should not stand in the way of a fair solution.
What we have done (and will do) for you
I understand that our support team has been communicating with you about a refund or replacement. Please know that we take chip compatibility issues very seriously.
We are listening, and we are improving
Your review has been shared with our product team. We are actively testing our RFID chips on newer LG models to ensure compatibility. We are also reviewing our return policy for defective products – because when we make a mistake, you should not have to pay for it.
Again, I am truly sorry for the trouble and frustration we have caused you. This is not the experience we want any customer to have. Please give us one more chance to make it right.
R
Rick · 写过 2 条评价 · 体验于 2026-05-22 ·
★★★★★
我为 GE 4 门订购了 4 个过滤器……
我为带有 RFID 芯片的 GE 4 门冰箱订购了 4 个过滤器,价格远低于 GE 正品过滤器。 不幸的是,提供的过滤器不起作用。 然而,客户服务团队对我的电子邮件的回复非常好,包括全额退款。
Glacier Fresh 回复2026-06-03
Thank you so much for sharing your honest experience with us – and for your incredible kindness.
We’re truly sorry that the filters didn’t work with your GE refrigerator, especially with the RFID chip technology. We know how disappointing that must have been after ordering four filters with hope and trust in us.
At the same time, we are deeply grateful for your warm words about our customer service team. Knowing that we were able to support you with a full refund and a caring response means more to us than you know. 💙
Your feedback helps us grow and improve. We never want our customers to feel left without a solution, and we’re so glad our team could be there for you when things didn’t go as planned.
If we can ever help you again in the future – with a compatible filter or any other question – please don’t hesitate to reach out. We would love the chance to serve you better.
Thank you again for your understanding, your honesty, and your trust.
F
Frank de Vleeschouwer · 写过 1 条评价 · 体验于 2026-05-11 ·
★★★★★
一切都很完美,正如它应该的那样
一切都很完美,正如它应该的那样!谢谢
Glacier Fresh 回复2026-06-03
Thank you so much for your lovely message – it truly warmed our hearts. 🌿
We're so happy to hear that everything worked out just as it should. That’s exactly the kind of experience we hope for every single customer. Knowing that you're satisfied means the world to us.
Thank you for giving us the opportunity to serve you, and for taking the time to share your kind words.
If you ever need anything in the future, please know that we're always just an email away. We’d love to help again anytime.
Wishing you clean, refreshing water and many happy sips ahead 💧
We are absolutely delighted to read your lovely feedback! Thank you for choosing and trusting our Glacier Water Filtration System all these years. It’s our greatest joy to bring you fresh, clean water every day. Your high praise and sincere recommendation are the biggest encouragement for our team. Thank you again, and stay hydrated and happy!😊
Thank you so much for your wonderful review 🥰
Hearing that our GlacierFresh filter perfectly replaced the filter in your 16‑year‑old refrigerator absolutely made our day.
We completely understand that moment of concern when something looks slightly different – but we’re so happy you trusted the fit, and even happier that it worked flawlessly for you.
It means the world to us that you chose to buy three filters at once. That tells us you believe in our quality, and we don’t take that trust lightly.
Thank you again for your kind words and for being part of the Glacier Fresh family. If you ever need anything – replacement reminders, installation tips, – we’re always here for you.
Wishing you clean, great‑tasting water and many more worry‑free years with your refrigerator.💧
Wow – thank you so much for your kind and thoughtful message! 😊
We are absolutely thrilled to hear that our #4 refrigerator water filters are working wonderfully for you and saving you money compared to the manufacturer’s filters. That’s exactly why we do what we do – to provide clean, safe, and affordable water without the extra cost.
Knowing that you couldn’t be happier with the switch truly made our day. And hearing that you plan to order all your future filters from Glacier Fresh means the world to us.
We promise to always do our best to earn that trust – with great products, honest service, and a team that genuinely cares.
Thank you again for taking the time to share your experience. Please feel free to reach out anytime if you need anything at all.❤️
D
Dan Draper · 写过 2 条评价 · 体验于 2026-05-14 ·
★★★★★
很棒的客户服务
优质的客户服务,快速回答问题和快速运输。 设置非常简单,拆箱后不到 5 分钟即可出水。
Glacier Fresh 回复2026-05-26
thank you for such a wonderful review! 💙
Reading your message truly made our day. We’re so happy to hear that you had a great experience with us, from quick answers to fast shipping. That’s exactly what we strive for every single day.
And knowing that you had your new water filtration system unboxed and running with clean, great‑tasting water in less than 5 minutes? That’s fantastic! We design our systems to be simple and hassle‑free, so hearing that it worked perfectly for you means the world to us.
Thank you again for choosing us and for taking the time to share your experience. If you ever need anything – replacement filters, installation tips, or just have a question – we’re always here for you.
Wishing you and your family clean, fresh water every day. 💧
c
customer · 写过 2 条评价 · 体验于 2026-05-06 ·
★★★★★
优质的客户服务
我想与您分享一个精彩的客户服务故事。 我的冰箱需要一个兼容 GE 的水过滤器。 我以前在使用另一家制造商的兼容过滤器时有过一次糟糕的经历,而且有一次我也遇到过一个欺诈性广告的过滤器。 所以,如果这可行的话,我很犹豫,因为他们的价格非常有吸引力,大约是通用电气收费的一半。 我在他们的网站上研究了该模型,以确保它符合我的过滤器。 过滤器型号确实匹配,冰箱是我的替换型号,根据 GE 的说法,它使用了相同的过滤器。
订购过程很简单,我订购了三个捆绑包,很快就收到了过滤器。 过滤器看起来很干净,我尝试安装一个,但它不合适。 GE 冰箱的过滤器更换起来很麻烦,而且外壳很脆弱。 我试了好多次,直到终于“咔哒”一声,但房门却关不上。 当我取出过滤器并将其与原装 GE 过滤器并排检查时,发现它长了四分之一英寸,这就是它不适合的原因。
我给 Glacier 客户支持团队写了一条消息。 唐在同一天回复了我,并要求提供一些信息和我的研究,以验证我是否拥有正确的过滤器。我提供了这一点,他将此事交给了莎伦。 和唐一样,她非常专业,要求我再发送几条信息。 然后她立即将此作为产品兼容性问题予以注销(尽管通用电气向我提供了错误信息,也可能向他们提供了错误信息。莎伦随后着手处理订单的全额退款。
我的互动中最重要的部分是莎伦和唐向我展示的专业精神、及时性和高水平的礼貌。 她没有给我任何麻烦,非常有礼貌、细心、专业,并且真诚地关心我没有获得成功的经历。
好吧,尽管这次销售没有成功,她还是找到了一位顾客。 Glacier Fresh的声誉非常好,很多优质产品我的朋友都用过,我会回去的。 如今,具有个人风格和真正关怀的客户服务非常罕见,我对此表示感谢。 谢谢莎伦! 也请感谢唐。
Glacier Fresh 回复2026-05-22
Hello, We sincerely thank you for taking the time to share such a detailed and heartfelt review!
We totally understand your concerns after past unsatisfactory shopping experiences. It’s regrettable the filter didn’t fit your refrigerator properly despite matching model specifications.
We’re glad Don and Sharon could assist you smoothly and offer a proper solution for your situation. Your kind recognition of our team’s service means a lot to us.
We truly appreciate your trust. We hope to welcome you back again in the future, and we will keep working hard to bring you reliable products and thoughtful service. Wish you all the best!
Hi Terry, We truly appreciate your kind words and loyalty to GlacierFresh! It was our pleasure to assist you with the order credit. We always strive to offer responsive and thoughtful support for every customer. Glad you’re satisfied with our products and service. Looking forward to serving you again soon!
R
Ruth Fletcher · 写过 1 条评价 · 体验于 2026-05-19 ·
★★★★★
很容易找到一个更预算友好的…
很容易找到更预算友好的解决方案。 品质优良,运输超快!10/10
Glacier Fresh 回复2026-05-21
Hi Ruth! 🤍Thank you so much for this lovely 10/10 review! We’re beyond happy to hear you love our affordable yet high-quality fridge water filters and enjoy our fast shipping service. It means the world to us that you trust GlacierFresh for your home water filtration needs.
Hope you keep enjoying fresh clean water every single day! Feel free to reach out anytime if you need further help. Have a wonderful day!
Thank you so much for this wonderful and heartwarming review! We are beyond happy to hear you are fully satisfied with our water filters and our service.
It was our genuine pleasure to take good care of your order issue, and we are glad you love the extra filters. Making sure every customer feels cared for and valued is always what we strive for. We truly appreciate your kindness and sincere support. Hope you enjoy fresh clean water all the time!
Thank you sincerely for your wonderful five-star review! We are so delighted to know you love our filters and enjoy great-tasting fresh clean water at home.
It means the world to us that you find our products affordable and reliable. We always aim to bring high-quality filters at fair prices for every family. Thanks a million for your warm recommendation and trust. Wish you always have pure refreshing water every day!
Thank you so much for sharing your lovely experience with us! We’re thrilled everything arrived safely and setting up the filter system was totally hassle-free for you.
Nothing makes us happier than knowing you’re loving the fresh, great-tasting clean water at home. It’s always our goal to bring simple, reliable filtration solutions to every household.
Really appreciate your kind support and genuine praise. Hope you enjoy pure refreshing water every single day!
Thank you so much for your lovely feedback and kind words! 😊
We’re truly glad your order arrived smoothly and happy we could help sort out the filter mix-up for you without hassle.
It’s always our pleasure to assist every customer and make sure you get the right water filters that perfectly fit your home appliances.
We really appreciate your trust and support, hope you enjoy clean fresh water with our filters! Wish you all the best.
R
Rick · 写过 1 条评价 · 体验于 2026-05-01 ·
★★★★★
及时响应交货并…
及时响应交货并正确安装到我的冰箱 很少需要冲洗
Glacier Fresh 回复2026-05-19
Rick, thank you so much for your lovely review! We’re glad your order arrived promptly and the filters fit your fridge perfectly with no trouble at all.
It’s awesome to hear they required minimal flushing and were ready to use right away. We love bringing convenient, easy-to-use filtration products to our customers.
Really appreciate your kind support, hope you enjoy fresh clean water every day!
T
Thomas McKinney · 写过 6 条评价 · 体验于 2026-03-18 ·
★★★★★
我安装的系统没有任何...
我安装了系统没有任何问题。我的水味道真好!而且客服很热心解答!
Glacier Fresh 回复2026-05-19
So happy to hear your system went in smoothly with zero hassle! It truly makes us glad you’re loving that fresh, great-tasting water at home.
We always aim to stay quick and helpful whenever you need us, and we truly appreciate you noticing our customer support too. Thank you loads for your kind words and support! Enjoy every sip of clean pure water 😊
Thank you so much for your amazing support and kind review! 🥰We are beyond grateful that you exclusively choose Glacier Fresh filters for all your rental business needs.
It warms our hearts to know you are fully satisfied with our reasonable prices, superior product quality and thoughtful service. Your long-term trust means everything to our team.
We will keep maintaining our high standards and keep delivering dependable filters and perfect service for you all the time. Looking forward to our lasting great cooperation!