The idea is really great but the actual product is just okay. The frame came marked and the white mount backing looks cheap. It’s nowhere as premium looking in real life as shown on the website. Way to focus on the outside box and unboxing experience only to be disappointed by a mediocre implementation. It’s now awful, it’s just not met my expectations.
Grid Studio 回复2023-03-29
Hi,
We are sorry to hear that our product did not meet your expectations. At Grid Studio, we strive to provide our customers with high-quality products. We are disappointed to learn that you received a product that was marked and did not live up to the premium standards that we aim to deliver.
We take all feedback seriously, and we appreciate you bringing this issue to our attention. We will be sure to review our quality control processes to ensure that our products meet our high standards in the future.
Sincerely,
Grid Studio
Missing pieces, never resolved with terrible customer support
Product was missing pieces. Contacted the company and they claimed they would send the missing pieces for me to add myself. Countless attempts to reach them over the course of a few months - all I got was ghosted and never got the missing pieces. Too expensive of products for this terrible level of support.
Grid Studio 回复2023-09-26
Hi Joseph, we just received your comment and searched previous emails, found your email in our spam folder, and learned about the whole thing. As an expression of our apologies, we will send you a new full GBP frame. Do you think this is right for you?
When I initially purchased the iPhone 6S from their website it was stuck in shipping, however they offered to send me a replacement unit and a A5X as a gift for the issue. The original unit ended up arriving a few days after and they offered to refund me for the postage costs for sending back the replacement unit. 10/10 would recommend for avid technology fans!
Fantastic product and excellent delivery. Frame looked brilliant on the website and looks even better in person, I’m very impressed. Item came well packaged in really premium packaging, would make a great present without having to do any wrapping! It was delivered (to the UK) via Royal Mail if anyone is curious about which courier is used in the UK, took about 10 days to arrive.
I received my Grid 6s today. The delivery took about 2 weeks, but this was due to the long distance (China to Germany). No customs duties were added. Everything arrived intact and looks awesome, even the packaging was very nicely done. The price and the waiting time are absolutely worth it!
I purchased an iPhone 4S frame as a present for my partner who’d been eyeing them up for sometime. When the product arrived, I was impressed with the quality of the packaging and gift wrapping - it had a real luxurious feel. The gift was very well received; the product quality was great and it’s an innovative product. Excellent and thank you to Joe for some great customer service as well.
My original Gameboy looks fantastic, was well packaged etc., and looks great on my wall. I actually had a problem with my delivery and thought to myself "well there goes £200, and it's the other side of the world, I'm stuffed". I wrote to Grid studios support email and actually in very little time Joe resolved my problem and I was really happy with the solution. I am about to order the Game Gear to go with it. Thanks Joe and Grid Studio.
Hi Ryan, we are very sorry for your purchase experience, our guy has already emailed you, but didn't get your reply yet, we will send your replacement after verifying the issue, please check your email ASAP, thank you.
It is a nice item for the $150+ range. Can't see any glue and just a neat display. Bought my first iphone 3g which brings back memories of July 2008. For the divas that want "their exact" phone taken apart, get a life and let's go brandon!
Love the frames! I am an iOS Engineer and now have collected the 2g, 3gs, 4s, 5, 6 and ... a game boy (went of course there). Got my eyes on the iPhone X next.
The frame quality are top standards. Love the finishing, detail and layout of these.
Plaud
Symphonic
1-grid
Origins
Auniva