GTRACING

Hi Christian, We're truly sorry to hear about your experience with the chair. Please check your inbox – our support team has just sent you a private message to help resolve this for you. — GTRACING Team

Hi Chris, We are truly sorry to hear about your experience and completely understand your frustration with the waiting time. We have checked our records. You reported a broken right armrest, and we sent you a replacement. We sincerely apologize for the delay you experienced. Regarding the issue with the screw not tightening, could you please check your inbox? Our support team has just sent you a private message to help resolve the wobbly armrest as quickly as possible. — GTRACING Team

Hi Kellie, haha — sounds like the chair passed the ultimate kid test! We'll take that as the highest compliment! So glad you and your son are loving it. Enjoy the chair… if you can ever get it back!😆

Hi Alan, haha — we love that your wife claimed your chair, that's the ultimate seal of approval! Welcome to the two-chair household! We're so glad the packaging kept everything safe, the assembly was smooth, and the instructions were clear. And yes — the spare parts are something we truly believe in, because we want your chair to last for the long haul. Thank you for noticing the little things that set us apart! Enjoy your chairs, both of you!

Hi Kenneth, We're truly sorry to hear that the chair didn't fit you — and we completely understand your frustration. Please check your inbox – our support team has just sent you a private message to help resolve this for you. — GTRACING Team

Hi Amy, thank you for the honest review! We're glad to hear the chair is comfortable and easy to assemble. We completely understand your frustration about the pink color — your feedback on the color saturation is noted, and we'll make sure to share it with our product team. We always want to make sure what you see is what you get. If you'd like to discuss further, please don't hesitate to reach out to us at support — we'd love to make it right!

Hi Blair, Thank you for sharing your thoughts. Just to clarify – GTRACING and GTPlayer are sister brands, so the chair you received is one of our own. Pricing may vary across platforms, but your purchase is covered by our full warranty and support. We are sorry that the seat cushion feels too hard. We want to make things right for you. Our team has sent you a private message. Please check your inbox – we have a solution for you. — GTRACING Team

Hi Sandra, simple, fast, and easy — just the way it should be! Thank you for the review, enjoy your chair!

Hi Colin, thank you for the review! Quick shipping and keeping you in the loop every step of the way — that's exactly what we aim for. Enjoy your chair!

Hi Sharon, love to hear it! Easy assembly and a chair you love — that's the perfect combo. Enjoy your new office setup!

Hi Robert, thank you for keeping it real! We hear you on the emails — we'll take note of that and work on finding the right balance. We're glad the overall experience was a great one though! If you ever need anything, we're here to help. Enjoy your chair!

Hi Robert, thank you for the review! Great chair and easy assembly — that's exactly what we aim for. Enjoy every sit!

Hi Mojoe, we apologize for the wait on your customized headrest. Each personalized GTRACING accessory undergoes a strict crafting process which can sometimes take longer. We appreciate your feedback as we work to speed up our custom gaming setup services. — GTRACING Team

Hi Tim, thank you for the honest review! We're glad the setup was easy and everything arrived in perfect condition. We hear you on the tier comment — we're always working to push our quality further, and reviews like yours help us get there. Hope the chair serves you well for a long time to come!

Hi Rhae Duquette, Our ergonomic gaming chairs are built to offer firm, lasting support during long hours of use. However, we know that comfort means different things to different people. Please check your inbox — our support team is standing by to help you. GTRACING Team

Hi Peter, thank you for such a detailed and thoughtful write-up! We're glad the chair holds up well for your build — that's exactly the kind of real-world reassurance other customers need to hear. Love that you're enjoying the pull-out footrest and the recline for movie nights! And yes, we're proud to ship fast from within the US. Thank you for the kind words and for putting the chair through its paces — enjoy it for years to come!

Hi James Gaither, Thank you for liking the design of our chair. We’re sorry to hear the comfort level didn’t meet your expectations. We truly value customer feedback, and we will pass your comment to our product team for further optimization. We hope we can still have the chance to serve you again in the future. Wish you a nice day!— GTRACING Team

Hi Miles, thank you for the awesome words! Built to last, easy to assemble, and great value — that's exactly what GTRacing is all about. We love the 100% recommendation and truly appreciate your trust in us. Enjoy your chair for years to come!

Hi Saundra, what a wonderful write-up — thank you! Early delivery, excellent packaging, clear instructions, and spare parts just in case — we want every detail to be right. So glad the chair is incredibly comfortable and that the recline and footrest are working smoothly for you. Enjoy every moment in it!

Hi Haru, thank you for the kind words on the comfort and fast delivery! We're sorry to hear about the armrest slot issue — this is not up to our usual standard and we want to make it right. Please reach out to our support team and we'll get a replacement part sent out to you. You deserve the full GTRacing experience!