Guardian Interlock

Thank you for sharing your concerns. The settings on your device are set by state regulations, not by Guardian or the interlock industry. There is no face recognition on our products. Also, GPS is only recorded in states that require it; yours is not one of them, so we've never recorded GPS data for you. Rest assured that we're not using more advanced/expensive equipment than necessary.

We’re thrilled to hear that Laura provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.

Thank you for sharing such kind words about Damond. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.

We truly appreciate you highlighting Tawana. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.

It’s great to hear that Jair was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.

We really appreciate you taking the time to highlight Danny. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.

We’re thrilled to hear that Carlos provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.

We’re truly sorry to hear about your experience. This is not the standard of care we strive to provide. A member of our executive management team will be reaching out to you to assist in resolving this matter.

Every client has different needs and challenges with the interlock process. We train our Guardian Customer Support Experts to be a trusted source of information and appreciate you taking the time to compliment Gabino today. We’ll be sure to pass along your kind words.

Thank you for the kind words! We’re so happy your visit to the Las Cruces, NM Guardian shop went so smoothly. I have forwarded your review to our management team in that area to recognize their outstanding service!

Guardian recognizes how difficult and certainly not fun this program can be, however, we are grateful that you chose us to be on this journey with you, and we will be here for you every step of the way.

Our Guardian Customer Support Experts strive to provide courteous, accurate, and respectful service to all of our clients. Thank you so much for acknowledging Tawana. We will make sure to let them know they are doing a great job!

Thank you for taking the time to provide us with this feedback. We have escalated your concerns about our Guardian service location for our Field Management to look into, and someone from our executive management team will reach out to see how we can best assist you during this time.

Thank you for taking the time to share your experience with Marilynn! They will be pleased to know their exceptional customer service made you feel valued and important to us. This is what Guardian strives to be for our customers, and we are thrilled to hear that Marilynn was able to make you feel this way!

We apologize for the inconvenience you experienced at your installation appointment. Someone from the Guardian management team is looking into this and will be in contact with you to see how we can best assist you.

Thank you for the kind words! We’re so happy your experience with our Guardian Customer Support Expert, Cristian, went so well. I have forwarded your review to our management team to recognize their outstanding service!

We’re sorry to hear of your experience and would like the opportunity to investigate this further to see how we can help. Unfortunately, we are unable to identify your account, so we’ve sent you a private message (through Trustpilot) requesting more information. Upon your response, a Guardian management team member will reach out to see how we can best assist you.

We’re sorry to hear you have experienced a difficult time with your Guardian device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch to see how we can help.

Thank you so much for acknowledging our Longmont, CO shop. Our contractor partners are a huge asset to the Guardian brand. We will make sure to let them know they are doing a great job!

Thanks for providing this feedback. We are looking into the issues presented here and a Guardian management team member will be in touch to see how we can make your experience better.