Guesty

Hi Laura, Thank you so much for taking the time to share your delightful feedback. We are thrilled to hear that you had such a positive experience and felt well-oriented by someone so organized, thoughtful, and thorough. Building a reliable partnership with you is our top priority, and knowing that we could clarify every doubt and provide the detailed explanations you needed truly reinforces that trust. We are fully committed to supporting you every step of the way. Best regards, The Guesty Customer Experience Team

Hi Lisa, Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that Matt helped make your transition to the system much smoother and less stressful. It's great to know that his responsiveness, patience, and support—along with the bulk-entry solutions—helped save you time and made the process easier. Building trust with our customers is something we truly value, and feedback like yours means a lot to us. We'll be sure to share your kind words with Matt. We're sure he'll appreciate knowing the positive impact he had on your experience. Best regards, The Guesty Customer Experience Team

Hi Peter, Thank you so much for taking the time to share your kind feedback. We're delighted to hear that you had such a positive onboarding experience and that you felt supported throughout the process. Providing knowledgeable guidance, clear communication, and a smooth onboarding experience is what we strive for, so it's wonderful to know we met your expectations. We're committed to continuing to support you and your business as you grow, and we look forward to building a long and successful partnership together. Best regards, The Guesty Customer Experience Team

Hi Mathieu, Thank you so much for taking the time to share your feedback. We are incredibly grateful for your kind words and are thrilled to hear that our support team was responsive and helpful. Building a strong relationship of trust is very important to us, and we are glad Manuel was able to investigate your technical issues and provide clear guidance. We will be sure to pass along your appreciation to him for his professionalism. Best regards, The Guesty Customer Experience Team

Hi J.P., Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Fernanda made your onboarding process smooth and stress-free, and that her support helped you see the value of upgrading to Guesty Pro. Providing a seamless experience and building lasting partnerships are what we strive for every day, so it's incredibly rewarding to know we've earned your trust. We'll be sure to share your wonderful feedback with Fernanda—she'll be thrilled to hear it. Thank you again for your support. We look forward to continuing to work with you and providing the level of service you can always count on. Best regards, The Guesty Customer Experience Team

Hi Ryan, Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to encounter delays, communication challenges, and uncertainty throughout the Guesty Shield claims process. We'd like to look into this further, but we'll need a few more details to locate your account and review what happened. Please send us a direct message with your account email address and any relevant billing or ticket reference numbers, and we'll investigate this with our team as soon as possible. We appreciate your patience and look forward to helping resolve this for you. Sincerely, The Guesty Customer Experience Team

Hi Darren, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with Guesty has not met your expectations. We understand your concerns regarding the onboarding process, the delays you've experienced, and the challenges you've faced in reaching the appropriate support teams. We also appreciate your recognition of your onboarding specialist's efforts during this transition. Your feedback has been shared with the relevant teams and your Account Manager for review. We are continuously working to improve our onboarding experience, support responsiveness, and overall customer experience based on feedback like yours. Thank you again for sharing your experience and helping us identify opportunities to improve. Sincerely, The Guesty Customer Experience Team

Hi Letstay, Thank you so much for your kind feedback. We are incredibly happy to hear that you are pleased with our service. Building a reliable partnership that you can trust is at the core of everything we do, and we are fully committed to supporting you and your business every step of the way. We look forward to continuing to work closely together to help your rentals thrive. Best regards, The Guesty Customer Experience Team

Hi Chris, Thank you so much for taking the time to share your experience with us. We're delighted to hear that Guesty has been able to provide the reliable, scalable foundation that CarefreeNB Hosting needs to grow with confidence. It's especially rewarding to know that our platform helps you focus on building and improving your business instead of working around software limitations. That's exactly the experience we aim to deliver, and we're truly grateful for your trust and your 5-star review. We're excited to continue supporting you and your team as your short-term rental business grows. Thank you for being a valued member of the Guesty community. Best regards, The Guesty Customer Experience Team

Hi there, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our platform has not met your expectations. We understand your concerns regarding the higher-than-expected fees, challenges with creating owner statements and the owner dashboard, as well as the other issues you've encountered with your account. We appreciate you taking the time to bring these matters to our attention. Your feedback is invaluable and has been shared with the relevant teams and your Account Manager. We are continuously working to improve our product, billing experience, and overall customer experience based on feedback like yours. Thank you again for your honesty and for helping us improve. Sincerely, The Guesty Customer Experience Team

Hi Beth, Thank you so much for taking the time to share your feedback. We are absolutely delighted to hear that you had such a wonderful onboarding experience with Charu and that her knowledge, patience, and support helped set you up for success. Building a reliable partnership with you is incredibly important to us, and we are fully committed to supporting you at every stage of your journey. Best regards, The Guesty Customer Experience Team

Hi Naomi, Thank you so much for taking the time to share your kind feedback. We're delighted to hear that our onboarding team was able to provide the knowledgeable and patient support your team needed to get up to speed. It’s especially rewarding to know that both our team and our AI help system have helped give you the confidence and resources to succeed. Building a strong and reliable partnership with our customers is something we truly value, and we're grateful to be part of your journey. Thank you again for your thoughtful words. We look forward to continuing to support you as your business grows. Best regards, The Guesty Customer Experience Team

Hi Tyler, Thank you so much for taking the time to share your kind feedback. We're so glad to hear that Joseph was able to provide the clear, patient, and responsive support you were looking for. Knowing that he made your experience a positive one means a lot to us. Your recommendation is truly appreciated, and we're grateful to have you as part of the Guesty community. If there's ever anything else we can help with, please don't hesitate to reach out. We're always happy to assist. Best regards, The Guesty Customer Experience Team

Hi Sam, Thank you so much for taking the time to share your experience with us. We're delighted to hear that your onboarding with Boise Vacation Rentals was smooth, professional, and well supported. It's especially wonderful to know that Dana Evans has continued providing the same level of support after your go-live. We know how important that continuity is, and we're glad your experience has remained a positive one. We're grateful to have you as part of the Guesty community and look forward to supporting your continued success. Thank you again for your kind words—they truly mean a lot to our team. Best regards, The Guesty Customer Experience Team

Hi Katie, Thank you so much for taking the time to share your experience with us. We're delighted to hear that your transition to Guesty went smoothly, especially during such a busy time for your business. We're also so glad to hear that Gabriel made such a positive impact. Knowing that his thoughtful and well-balanced approach helped you feel confident while learning the system means a great deal to us. We’ll be sure to share your kind words with him. Thank you again for your trust in Guesty. We're grateful to have you with us and look forward to continuing to support you as your business grows. Warm regards, The Guesty Customer Experience Team

Hi Brian, Thank you so much for sharing your feedback. We are absolutely thrilled to hear that Guesty has been a game-changer for Hearth and Haven Vacation Rentals, and that our accounting and owner statement processes have been so seamless for your team. We are also incredibly proud of the outstanding support Omer provided; we will be sure to pass along your kind words to him. Building a reliable partnership and earning your confidence is our top priority. We are deeply committed to consistently delivering the responsive support, detailed workflow guidance, and continuous platform improvements you need to ensure your business thrives. We look forward to continuing to grow together and supporting you every step of the way. Best regards, The Guesty Customer Experience Team

Hi Sneha, Thank you so much for sharing your wonderful feedback. We are absolutely thrilled to hear that your onboarding experience with Guesty has been so smooth and that our team has been helpful along the way. Building a reliable partnership and earning your confidence is our top priority. We are committed to constantly improving and providing you with regular updates to support your business's success. We look forward to growing together and supporting you every step of the way. Best regards, The Guesty Customer Experience Team

Hi Agustina, Thank you so much for taking the time to share your feedback. We are absolutely delighted to hear that Roge was very helpful and provided quick responses to assist you. Building a reliable partnership and earning your confidence is our top priority. We are committed to consistently delivering the support you need to ensure your business's success. We look forward to working closely with you and supporting you every step of the way. Best regards, The Guesty Customer Experience Team

Hi Gabriel, Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear that Rafael provided such knowledgeable, responsive, and clear guidance during your onboarding. Building a strong foundation of trust and ensuring you feel fully supported at every step of your journey is our top priority. We are always here to help and look forward to a successful partnership as we grow together. Best regards, The Guesty Customer Experience Team

Hi Adrian, Thank you so much for taking the time to share your feedback. We are absolutely thrilled to hear that you found our support really helpful. Building a strong, reliable partnership and ensuring you feel fully supported every step of the way is our top priority. Knowing we could deliver on that promise for you is incredibly rewarding. We look forward to continuing to earn your trust and supporting your success. Best regards, The Guesty Customer Experience Team