Guesty (guesty.com) has a 4.4 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
It can be overwhelming to take on a new software solution. Charu, our Professional Services Consultant, went above and beyond to make it as seamless as possible. She was quick to explain things over and over again when I was having trouble understanding and always helped me to understand the full ramifications for each decision. Every host does things a little differently and she gave great advice, was quick to respond to an email and patient. I cannot thank her enough!
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Kathryn T · 1 review · Experienced 2026-08-04 ·
★★★★★
If I could do a 0 star review I would
If I could do a 0 star review I would. Guesty made sure to call me at the beginning and during the overly tedious and expensive onboarding setup and told me I'd have a single person to work with after, but that wasn't the case. I was then stuck with them for a year. It was VERY expensive every month and I found a much cheaper route to go, so at the end of the year I switched over to a local company. However, 1 of my bookings from Hopper was still in Guesty and now, my $3,300 booking has NOT been paid to me through Guesty, my emails are not being answered, there is absolutely no phone number to call anywhere, the AI piece of crap chat box doesn't get an answer and when a phone call has been set up through it - twice - there has not been a call received from them at all. I am beyond frustrated with this and do NOT recommend Guesty at all.
Reply from Guesty2026-08-05
Hi Kathryn,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to encounter communication challenges, difficulty reaching our team, and delays in receiving a significant payout.
We want the opportunity to review your concerns. Please send us a direct message with your account email address and any relevant ticket or billing reference numbers so we can investigate further with the appropriate teams.
We appreciate your feedback and hope to have the opportunity to improve your experience.
Sincerely,
The Guesty Customer Experience Team
Rafael provided an outstanding onboarding experience with Guesty Accounting. He was patient, knowledgeable, and took the time to explain every feature in detail, ensuring I fully understood how the system works. He answered all of my questions thoroughly and made the entire process smooth and easy to follow. I truly appreciate his professionalism and highly recommend him to anyone getting started with Guesty Accounting.
Reply from Guesty2026-08-05
Hi LaMoyne & Co.,
Thank you so much for taking the time to share your wonderful experience with Guesty Accounting.
We know that getting started with a new system can feel overwhelming, which is why we place such a high priority on providing structured, patient, and thorough onboarding support. It is incredibly rewarding to hear that Rafael was able to earn your trust, answer all your questions, and make the entire process smooth and easy to follow.
We are truly fortunate to have him on our team, and I will be sure to pass along your kind words to him.
We are thrilled to partner with you and look forward to supporting the continued growth and success of your business.
Best regards,
The Guesty Customer Experience Team
⭐⭐⭐⭐⭐We've had an outstanding experience with Guesty, especially during the setup of our accounting system. The platform is incredibly robust, and while implementing a new property management system can be complex, the support we received made the process much smoother.
A special thank you to Rafael, who went above and beyond to help us configure our accounting correctly. He was knowledgeable, patient, responsive, and took the time to answer every question we had. His expertise gave us confidence that our accounting was set up properly and aligned with our business needs.
If you're considering Guesty, I highly recommend taking advantage of their onboarding and support team. Rafael's dedication and professionalism made a significant difference in our implementation, and we're excited to continue growing our business with Guesty.
Thank you, Rafael, and the entire Guesty team, for your excellent support!
Reply from Guesty2026-08-05
Hi Andrew,
Thank you so much for taking the time to share your outstanding experience with Guesty.
We understand that implementing a new property management system and configuring accounting can be a complex journey, which is why we are fully committed to providing the dedicated support you need to feel confident every step of the way.
It is wonderful to hear that Rafael’s expertise, patience, and responsiveness made such a significant difference in your onboarding process.
We truly value your trust in us, and I will be sure to pass along your kind words to Rafael and the team.
We are incredibly excited to partner with you and look forward to supporting the continued growth and success of Next Level Property Management.
Best regards,
The Guesty Customer Experience Team
Austen has been an incredible resource throughout the onboarding process. He's extremely knowledgeable, responsive, and genuinely invested in helping his clients succeed. No matter how many questions I have, he always takes the time to explain everything clearly and makes sure I understand the entire process. His professionalism and willingness to help have made a huge difference.
Reply from Guesty2026-08-05
Hi Wikén Host,
Thank you so much for taking the time to share your wonderful feedback.
We know that transitioning through the onboarding process can be a significant step, which is why we aim to provide the dedicated support you need to feel completely confident. It is incredibly rewarding to hear that Austen’s responsiveness, expertise, and genuine investment in your success have made such a meaningful difference for you.
Building a strong, reliable partnership with you is our top priority, and I will be sure to share your kind words with Austen and the rest of our team. We are thrilled to accompany you on this journey and look forward to supporting your continued growth.
Best regards,
The Guesty Customer Experience Team
We had a great onboarding experience with Or at Guesty. He was extremely helpful, knowledgeable and patient throughout the entire migration process, taking the time to guide us through each stage and answer any questions we had along the way.
Moving property management systems can be a daunting process, particularly when managing a large portfolio of properties, but Or made the transition feel structured and manageable. He was always responsive, clear in his communication and genuinely invested in making sure we were comfortable with the system before completing the onboarding.
A huge thank you to Or for all of his support. He’s been a pleasure to work with and a real credit to the Guesty team. Highly recommended!
Reply from Guesty2026-08-04
Hi Ryan,
Thank you so much for sharing your wonderful experience migrating to Guesty.
We completely understand that moving a large portfolio of properties to a new property management system can be a daunting process, which is why we place such a high priority on providing structured, clear, and patient support from day one.
It is incredibly rewarding to hear that Or was able to earn your trust and make this transition feel manageable and seamless for you. We are truly fortunate to have him on our team, and I will be sure to pass along your kind words.
We are excited to partner with you and look forward to supporting the continued growth and success of your business.
Best regards,
The Guesty Customer Experience Team
My onboarding experience was quick and straightforward. While I did have quite a few questions throughout onboarding, everything was answered in a timely manner.
Reply from Guesty2026-08-04
Hi Emily,
Thank you so much for taking the time to share your onboarding experience with us. We are incredibly glad to hear that the process was quick and straightforward for you.
Building a reliable partnership from day one is our priority, and we are delighted that our team was able to support you with timely answers to all of your questions. We are excited to have you on board and look forward to building a great relationship as we help you grow your business.
Best regards,
The Guesty Customer Experience Team
f
frederik lilja · 8 reviews · Experienced 2026-08-03 ·
★★★★★
Charged $1,620 for services I…
Charged $1,620 for services I explicitly cancelled the same day. Zero refund, zero accountability.
I have been a Guesty customer managing several rental properties. Today, Guesty auto-renewed my subscription and charged me $1,620 for a full year, covering 4 listings — two of which are no longer usable: one property has been sold, and the other is no longer being rented out.
I contacted support the same day the charge hit my account — not weeks later, not after using the service, but immediately. I explicitly requested a partial refund for the two dead listings. What followed was hours of back-and-forth with a support agent who could not confirm whether I would get any money back, could not give a timeline, and repeatedly redirected me toward "escalating to Billing" without ever actually committing to a resolution.
was told to deactivate the listings myself as a "step in the process," with vague assurances that doing so "may increase the chances of a favorable review." May. Increase. Chances. That is not customer service, that is corporate hedging designed to get you to do their admin work for free while they decide, at their leisure, whether you deserve your own money back.
This is a company that will happily auto-charge your card $1,620 without a clear, prominent renewal warning beforehand, and then make you fight for a refund on services that were made physically impossible to use (a sold apartment cannot be rented through Guesty, full stop). If you are in the EU, know your rights: as a private consumer you may have a statutory withdrawal right on this kind of renewal charge. Guesty's own support staff did not raise this once.
I run a small rental business relying on this platform, and this is the level of financial respect I get in return: silence, stalling, and a support script that avoids the word "refund" like it's contagious.
Avoid, unless you enjoy funding a company's cash flow with money for services you cannot use.
Reply from Guesty2026-08-04
Hi Frederik,
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration and concern this renewal charge has caused, especially given your request to cancel services for listings that are no longer active.
We understand how disappointing it must have been to contact us immediately after the charge and still leave without the clarity or resolution you were looking for. That's not the experience we want our customers to have.
Please know that your account and refund request are currently being reviewed by the appropriate team. We understand the urgency of this matter and are treating it as a priority. As soon as we have an update, we'll reach out to you directly.
We also apologize for the support experience you described and appreciate your patience while we work to thoroughly review your case.
Thank you again for bringing this to our attention.
Sincerely,
The Guesty Customer Experience Team
I had a great experience with David. He was professional, responsive, and took the time with the onboarding process. He communicated clearly, provided helpful guidance, and worked efficiently to resolve my concern. I appreciate his patience and excellent customer service.
Reply from Guesty2026-08-04
Hi Beatriz,
Thank you so much for taking the time to share your wonderful experience with us. We are truly delighted to hear how much David's guidance, professionalism, and responsiveness meant to you during the onboarding process.
Building a strong, trusting relationship with you from the very start is our top priority, and knowing that David's patience and efficient support helped resolve your concerns gives us great confidence. We will be sure to pass along your kind words to him.
Thank you for trusting us to partner with you, and we look forward to supporting your continued success.
Best regards,
The Guesty Customer Experience Team
We had a great experience with our onboarding at guesty - especially with the friendly and competent stuff - and are happy to be here now. Excited to discover all the new features!
Reply from Guesty2026-08-04
Hi Janno,
Thank you so much for taking the time to share your feedback. We are absolutely thrilled to hear that you had a great onboarding experience and that our team provided the friendly, competent support you deserve.
Building a reliable partnership with you right from the start is very important to us, and we are excited to have you on board. We look forward to supporting you as you discover all the new features and grow your business with us.
Best regards,
The Guesty Customer Experience Team
Not too fast but the action or request has been accommodated easily!
Reply from Guesty2026-08-02
Hi Mhergie,
Thank you so much for taking the time to share your feedback.
We are pleased to hear that your request was accommodated easily. Building a reliable partnership and ensuring you feel seamlessly supported is our top priority, and knowing we can help you efficiently means a lot to us.
We look forward to continuing to support your business and helping you succeed.
Best regards,
The Guesty Customer Experience Team
Hi Ellen,
Thank you so much for taking the time to share your feedback.
We are thrilled to hear that you had a great experience with our services. Building a reliable partnership and ensuring you feel supported is our top priority, and knowing we have earned your trust means the world to us.
We look forward to continuing to support your business and helping you succeed.
Best regards,
The Guesty Customer Experience Team
Finally left Guesty - I actually had no choice we were sold this idea of an amazing software that was going to be easy to use - smooth- lots of customer support and it was absolutely nothing like that. It started with our on boarding. We were given a guy and he was less than competent . He started the on boarding process - removing us from our current PMS and making us live on some of the platforms even though we didn’t our calendar i blocked for existing bookings so we got duplicate bookings and he basically ran out of time on the call for the on boarding process!! and said oh we’ll have to get together again next week absolutely shocking - we had to fix everything ourselves and then just this weekend gone it turns out that we had a duplicate account ( their creation ) and for some reason they decided to delete our current account and we got zero customer service for close on 48 hours while guesty was off-line
we were open for bookings across the various platforms , We had to shut down all our listings and remain off-line. Stay clear - they sell a big story that in reality is nothing like what you’ll get.
Reply from Guesty2026-07-30
Hi Michelle,
Thank you for taking the time to share your experience. We're truly sorry to hear about the challenges you encountered throughout your onboarding and the impact they had on your business.
We understand how frustrating it must have been to experience issues during onboarding, deal with duplicate bookings, and later face account-related problems that disrupted your operations. We also recognize how difficult it is to feel unsupported during a critical situation, and we sincerely apologize that your experience did not meet the level of service you expected.
Your feedback has been shared with the relevant teams and your Account Manager for review. We take comments like yours seriously and are continuously working to improve our onboarding experience, support processes, and overall customer experience.
Thank you again for taking the time to share your feedback. We appreciate you bringing these concerns to our attention, as they help us identify opportunities to improve.
Sincerely,
The Guesty Customer Experience Team
Rafael was an excellent trainer for onboarding the accounting module of Guesty Pro! Very patient, informative & skilled at his job. Always sent reminders of our meetings as well which I greatly appreciated. Thanks for the help & continued support 🙏
Reply from Guesty2026-07-30
Hi Boyd,
Thank you so much for taking the time to share your wonderful feedback.
We are absolutely thrilled to hear about your great experience with Rafael and that he made the onboarding process for the Guesty Pro accounting module so smooth and clear.
Building a platform that truly supports your business is our top priority, and knowing that our team's patience and structured guidance helped you feel supported is incredibly rewarding.
We will be sure to pass along your kind words to Rafael, as he will be delighted to hear them.
We are fully committed to supporting your continued success and earning your trust every step of the way.
Best regards,
The Guesty Customer Experience Team
Hi Brooke,
Thank you so much for taking the time to share your feedback.
We are thrilled to hear that you found the accounting onboarding process very helpful. Building a platform that truly supports your business and ensuring you feel guided every step of the way is our top priority. We are fully committed to supporting your continued success and earning your trust as we move forward together.
Best regards,
The Guesty Customer Experience Team
Roberto explains everything so clear, outstanding customer service. Friendly, helpful, and professional. Thank you for your excellent support and dedication!
Reply from Guesty2026-07-31
Hi Miguel,
Thank you so much for sharing your wonderful feedback.
We are absolutely thrilled to hear that Roberto provided you with outstanding, friendly, and professional support. Ensuring everything is explained clearly and dedicating ourselves to your success is exactly what we strive for.
We truly appreciate your trust in us and look forward to continuing to support your business every step of the way.
Best regards,
The Guesty Customer Experience Team
D
Deb Di Fiore · 2 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
The Amazing Austen…
I have been working with Austen Bernhardt at Guesty as part of my onboarding and property management optimization process, and I cannot say enough good things about my experience with him\.
Austen has been incredibly patient, kind, and knowledgeable throughout every step of the process\. He takes the time to explain things thoroughly and never makes me feel rushed or overwhelmed, even when navigating complex settings and workflows\. His jovial personality makes our meetings enjoyable, and his positive attitude creates a comfortable learning environment\.
What stands out most is his genuine dedication to helping his clients succeed\. He goes above and beyond by conducting detailed video conferences, walking me through ways to optimize my listings, improve visibility, and streamline my operations\. He is meticulous in his approach and consistently makes an extra effort to ensure I understand not only what needs to be done, but why it matters\.
Austen’s professionalism, attention to detail, and commitment to customer success have made a significant difference in my onboarding experience\. He is an exceptional asset to Guesty, and I am truly grateful for the time and care he has invested in helping me build a more efficient and successful vacation rental business\.
I would highly recommend Austen to anyone working with Guesty\. His expertise, patience, and willingness to go the extra mile are exactly what excellent customer service should look like\.
Reply from Guesty2026-07-29
Hi Deb,
Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear about your exceptional onboarding experience and the trust you have built with Austen.
Providing patient, knowledgeable, and dedicated support is exactly what we strive for, and it is incredibly rewarding to know that Austen’s guidance has made such a meaningful impact on your business operations and listing optimization. We will be sure to pass along your kind words to him, as he will be delighted to hear them.
We are fully committed to supporting your continued success and are honored to be partners in growing your vacation rental business.
Best regards,
The Guesty Customer Experience Team
Francesca was amazing! She informed me very well about Guesty’s new features and improvements.
It was great to know her:)
Reply from Guesty2026-07-30
Hi Klaudia,
Thank you so much for taking the time to share your wonderful feedback.
We are absolutely thrilled to hear about your great experience with Francesca and that she could introduce you to Guesty’s new features and improvements. Building a platform that truly supports your needs is our top priority, and knowing that our team's guidance helps you feel confident and informed is incredibly rewarding.
We will be sure to pass along your kind words to Francesca, as she will be delighted to hear them.
We are fully committed to supporting your continued success and earning your trust every step of the way.
Best regards,
The Guesty Customer Experience Team
Fernanda Gordillo was an amazing person throughout the whole set-up process! She explained every step of the way in a very easy way to follow! Amazing service!
Reply from Guesty2026-07-30
Hi Joshua,
Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear about your great experience with Fernanda Gordillo and that she made the entire setup process so easy to follow.
Building a platform that truly supports your needs is our top priority, and knowing that our team's guidance helps you feel confident and informed is incredibly rewarding. We will be sure to pass along your kind words to Fernanda, as she will be delighted to hear them.
We are fully committed to supporting your continued success and earning your trust every step of the way.
Best regards,
The Guesty Customer Experience Team
H
Henry Guo · 1 review · Experienced 2026-07-14 ·
★★★★★
great at collecting payment
great at collecting payment, F tier at customer serice
Reply from Guesty2026-07-30
Hi Henry,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with Guesty has not met your expectations.
We understand your frustration regarding our billing process and the level of customer experience you have received. Delivering reliable and effective support is a top priority for us, and we apologize for falling short in this area.
Your feedback has been shared with the relevant teams and your Account Manager for review. We are continuously working to improve our customer experience and overall service based on feedback like yours.
Thank you again for bringing this to our attention and helping us identify areas for improvement.
Sincerely,
The Guesty Customer Experience Team
