Guesty (guesty.com) has a 4.4 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Very through explanation of subjects, clarified every doubt, delightful to be oriented by someone organized and thoughtful.
Reply from Guesty2026-07-22
Hi Laura,
Thank you so much for taking the time to share your delightful feedback. We are thrilled to hear that you had such a positive experience and felt well-oriented by someone so organized, thoughtful, and thorough.
Building a reliable partnership with you is our top priority, and knowing that we could clarify every doubt and provide the detailed explanations you needed truly reinforces that trust. We are fully committed to supporting you every step of the way.
Best regards,
The Guesty Customer Experience Team
Matt was very patient with my endless questions and helped the system change be much less painful than our last one had been!
He always responded quickly when I had "one more thing" and his processes for bulk entering saved us countless hours and frustration.
After we went live he continued to be sure we had what we needed and kept on answering my new questions as I learned to navigate around the system. Really appreciated the patience!
Reply from Guesty2026-07-21
Hi Lisa,
Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that Matt helped make your transition to the system much smoother and less stressful.
It's great to know that his responsiveness, patience, and support—along with the bulk-entry solutions—helped save you time and made the process easier. Building trust with our customers is something we truly value, and feedback like yours means a lot to us.
We'll be sure to share your kind words with Matt. We're sure he'll appreciate knowing the positive impact he had on your experience.
Best regards,
The Guesty Customer Experience Team
Extremely knowledgeable on the topic. Clear explainations and alway capable of fielding questions.
Best in my Guesty onboarding!
Reply from Guesty2026-07-21
Hi Peter,
Thank you so much for taking the time to share your kind feedback. We're delighted to hear that you had such a positive onboarding experience and that you felt supported throughout the process.
Providing knowledgeable guidance, clear communication, and a smooth onboarding experience is what we strive for, so it's wonderful to know we met your expectations. We're committed to continuing to support you and your business as you grow, and we look forward to building a long and successful partnership together.
Best regards,
The Guesty Customer Experience Team
The support has been very responsive and helpful throughout the process. Even though I encountered a few technical issues, Manuel took the time to investigate them and provided clear guidance. I really appreciate It's professionalism and willingness to help. Thank you for your support!
Reply from Guesty2026-07-21
Hi Mathieu,
Thank you so much for taking the time to share your feedback. We are incredibly grateful for your kind words and are thrilled to hear that our support team was responsive and helpful.
Building a strong relationship of trust is very important to us, and we are glad Manuel was able to investigate your technical issues and provide clear guidance. We will be sure to pass along your appreciation to him for his professionalism.
Best regards,
The Guesty Customer Experience Team
Fernanda is AMAZING!!!
She was very professional and extremely patient with me. I am not a tech savvy person and she made the onboarding process for me seamless & painless!
Honestly her help alone is worth upgrading over to Guesty Pro.
Thanks Fernanda! Hope to talk to you again soon!
Wish you all the success in your future!
Reply from Guesty2026-07-21
Hi J.P.,
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Fernanda made your onboarding process smooth and stress-free, and that her support helped you see the value of upgrading to Guesty Pro.
Providing a seamless experience and building lasting partnerships are what we strive for every day, so it's incredibly rewarding to know we've earned your trust. We'll be sure to share your wonderful feedback with Fernanda—she'll be thrilled to hear it.
Thank you again for your support. We look forward to continuing to work with you and providing the level of service you can always count on.
Best regards,
The Guesty Customer Experience Team
R
Ryan R · 1 review · Experienced 2026-04-30 ·
★★★★★
Guesty Shield: Broken Claims Process, Denied Claims, and Months of Empty Promises
I've been a paying Guesty customer for over 1 ½ years, and this has been one of the worst customer support experiences I've ever had.
Over the past several months, I've had to file multiple Guesty Shield claims, and nearly every one of them has involved unnecessary delays, poor communication, technical problems, or denied reimbursements that Guesty has failed to adequately explain.
The biggest issue was the Guesty Shield claims uploader. During the claims process, it failed 4 separate times, repeatedly displaying upload errors. I documented every failure with screenshots and reported them immediately. After months of support tickets, escalations, and repeated follow-ups, Guesty's final response was that they could not determine what caused the uploader failures—even though they acknowledged upload error messages were being displayed. Their explanation was essentially that because some files eventually appeared in their backend, there was no problem. That completely ignores the fact that customers have no way of knowing whether their documentation has actually been received when the portal repeatedly tells them the upload failed.
On multiple claims, I also experienced poor communication regarding documentation requirements. In one case, Guesty partially denied my claim by stating that my documentation did not meet their invoice requirements. This was the first time anyone had mentioned there was supposedly an issue with my documentation—and it came months after the claim had already been processed. At no point while the claim was active did anyone notify me that additional documentation was needed or give me an opportunity to correct it.
Even more frustrating, Guesty rejected what they claimed was not an acceptable Amazon invoice. It was an official Amazon invoice generated directly from Amazon through the "View Invoice" option in my order history and included the order number, purchase date, payment method, purchased items, taxes, and total amount. If Guesty had documentation requirements beyond Amazon's own invoice, those requirements were never communicated to me until months later, after the claim had already been decided.
The larger issue is Guesty Shield's claims process as a whole. Based on my experience, customers are left guessing whether their documents were successfully uploaded, whether Guesty actually received them, and whether they satisfy Guesty's internal requirements. If Guesty decides something is missing or insufficient, you may not find out until months later—long after you've lost any realistic opportunity to correct it.
After more than 1 ½ years as a paying customer, I expected a professional support team and a transparent claims process. Instead, I experienced repeated technical failures, months of generic responses stating "we're looking into it," inconsistent communication, and a claims process that became unnecessarily difficult to navigate.
I made every reasonable effort to resolve these issues privately before posting this review. Unfortunately, after months of waiting and repeated follow-ups, nothing was meaningfully resolved. If you're considering Guesty, understand that the platform may work well when everything goes smoothly—but if you ever need to rely on Guesty Shield or Guesty Support, my experience suggests you should be prepared for a long, frustrating process.
Reply from Guesty2026-07-21
Hi Ryan,
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to encounter delays, communication challenges, and uncertainty throughout the Guesty Shield claims process.
We'd like to look into this further, but we'll need a few more details to locate your account and review what happened. Please send us a direct message with your account email address and any relevant billing or ticket reference numbers, and we'll investigate this with our team as soon as possible.
We appreciate your patience and look forward to helping resolve this for you.
Sincerely,
The Guesty Customer Experience Team
D
Darren Pisani · 1 review · Experienced 2026-07-17 ·
★★★★★
If I could give it a zero I would.
If I could give it a zero, I would. Had to switch from Hirum to Guesty due to a takeover. Promised by their sales rep, it would be a straight transfer. Six months later, still going through hell. Apart from our great setup guy, who is doing his best to set up ours and everyone else's, we have no other support. It's either AI or email crap with no human contact. I am worried that once it is eventually set up, there will be no support. at all. Put in a support request for help 3 days ago and am still waiting for my call from my customer success manager. It sounds and feels like they haven't got enough staff to set up and train new clients. Other holiday managers in the town are in the same boat. Want to get out but can't as I am in between the 2 booking systems. BEWARE!!!
Reply from Guesty2026-07-21
Hi Darren,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with Guesty has not met your expectations.
We understand your concerns regarding the onboarding process, the delays you've experienced, and the challenges you've faced in reaching the appropriate support teams. We also appreciate your recognition of your onboarding specialist's efforts during this transition.
Your feedback has been shared with the relevant teams and your Account Manager for review. We are continuously working to improve our onboarding experience, support responsiveness, and overall customer experience based on feedback like yours.
Thank you again for sharing your experience and helping us identify opportunities to improve.
Sincerely,
The Guesty Customer Experience Team
Hi Letstay,
Thank you so much for your kind feedback. We are incredibly happy to hear that you are pleased with our service.
Building a reliable partnership that you can trust is at the core of everything we do, and we are fully committed to supporting you and your business every step of the way. We look forward to continuing to work closely together to help your rentals thrive.
Best regards,
The Guesty Customer Experience Team
Moving from Hospitable was the best move we could have made!
We started CarefreeNB Hosting on Hospitable, and it was a reasonable entry‑level tool when our short‑term rental business was smaller. As our portfolio, team, and operational complexity grew, it became clear that our business was scaling faster than the platform could support, and we ultimately outgrew what Hospitable could support.
Guesty has given us the scalable backbone we needed to operate like a professional, growing short‑term rental company. Its multi‑channel management, deeper automation, reporting, and deep integrations have allowed us to build systems instead of work around software limitations. For any property manager serious about scaling, Guesty absolutely earns our 5‑star review.
Reply from Guesty2026-07-18
Hi Chris,
Thank you so much for taking the time to share your experience with us. We're delighted to hear that Guesty has been able to provide the reliable, scalable foundation that CarefreeNB Hosting needs to grow with confidence.
It's especially rewarding to know that our platform helps you focus on building and improving your business instead of working around software limitations. That's exactly the experience we aim to deliver, and we're truly grateful for your trust and your 5-star review.
We're excited to continue supporting you and your team as your short-term rental business grows. Thank you for being a valued member of the Guesty community.
Best regards,
The Guesty Customer Experience Team
Since we started we have many issues in the account including higher then agreed fees , inability to create a normal owner statement and owner dashboard and many other issues
Reply from Guesty2026-07-18
Hi there,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our platform has not met your expectations.
We understand your concerns regarding the higher-than-expected fees, challenges with creating owner statements and the owner dashboard, as well as the other issues you've encountered with your account. We appreciate you taking the time to bring these matters to our attention.
Your feedback is invaluable and has been shared with the relevant teams and your Account Manager. We are continuously working to improve our product, billing experience, and overall customer experience based on feedback like yours.
Thank you again for your honesty and for helping us improve.
Sincerely,
The Guesty Customer Experience Team
Charu is extremely knowledgeable. On our calls, she was thorough, patient and always helpful! We really loved working with her during the onboarding process.
Reply from Guesty2026-07-16
Hi Beth,
Thank you so much for taking the time to share your feedback. We are absolutely delighted to hear that you had such a wonderful onboarding experience with Charu and that her knowledge, patience, and support helped set you up for success. Building a reliable partnership with you is incredibly important to us, and we are fully committed to supporting you at every stage of your journey.
Best regards,
The Guesty Customer Experience Team
The onboarding team was super knowledgeable and patient with my team which is very new to our business (so we had some catching up to do). Between the staff assisting our set up, and Guesty's well-designed internal AI help system, I am confident we are set up for success!
Reply from Guesty2026-07-16
Hi Naomi,
Thank you so much for taking the time to share your kind feedback. We're delighted to hear that our onboarding team was able to provide the knowledgeable and patient support your team needed to get up to speed.
It’s especially rewarding to know that both our team and our AI help system have helped give you the confidence and resources to succeed. Building a strong and reliable partnership with our customers is something we truly value, and we're grateful to be part of your journey.
Thank you again for your thoughtful words. We look forward to continuing to support you as your business grows.
Best regards,
The Guesty Customer Experience Team
Joseph was great to work with. He was very patient with us and did his best to explain things in a way we could understand. He was a great communicator! 10/10 would recommend him to anyone!
Reply from Guesty2026-07-16
Hi Tyler,
Thank you so much for taking the time to share your kind feedback. We're so glad to hear that Joseph was able to provide the clear, patient, and responsive support you were looking for. Knowing that he made your experience a positive one means a lot to us.
Your recommendation is truly appreciated, and we're grateful to have you as part of the Guesty community. If there's ever anything else we can help with, please don't hesitate to reach out. We're always happy to assist.
Best regards,
The Guesty Customer Experience Team
Boise Vacation Rentals onboarded with Guesty last fall. The implementation process was smooth and professional, and we felt supported every step of the way. After go-live, Dana Evans, my customer success manager, made sure our positive customer journey continued. We are happy customers.
Reply from Guesty2026-07-16
Hi Sam,
Thank you so much for taking the time to share your experience with us. We're delighted to hear that your onboarding with Boise Vacation Rentals was smooth, professional, and well supported.
It's especially wonderful to know that Dana Evans has continued providing the same level of support after your go-live. We know how important that continuity is, and we're glad your experience has remained a positive one.
We're grateful to have you as part of the Guesty community and look forward to supporting your continued success. Thank you again for your kind words—they truly mean a lot to our team.
Best regards,
The Guesty Customer Experience Team
Guesty is a great solution! My trainer, Gabriel, made things easy to understand and struck the right balance between helping me learn to do it myself and taking care of the small tasks that would have made my transition more confusing and tedious. He presented the material clearly and thoughtfully and effectively so that I could migrate to this software with as little pain as possible, even during my busy season!
Reply from Guesty2026-07-16
Hi Katie,
Thank you so much for taking the time to share your experience with us. We're delighted to hear that your transition to Guesty went smoothly, especially during such a busy time for your business.
We're also so glad to hear that Gabriel made such a positive impact. Knowing that his thoughtful and well-balanced approach helped you feel confident while learning the system means a great deal to us. We’ll be sure to share your kind words with him.
Thank you again for your trust in Guesty. We're grateful to have you with us and look forward to continuing to support you as your business grows.
Warm regards,
The Guesty Customer Experience Team
B
Brian Jones · 2 reviews · Experienced 2026-07-14 ·
★★★★★
Guesty has been a game-changer for…
Guesty has been a game-changer for Hearth and Haven Vacation Rentals. The accounting and owner statement processes are seamless, and the support from Omer has been outstanding. Always responsive and knowledgeable. We especially appreciate the detailed workflow guidance and the continuous improvements to the platform.
Reply from Guesty2026-07-15
Hi Brian,
Thank you so much for sharing your feedback. We are absolutely thrilled to hear that Guesty has been a game-changer for Hearth and Haven Vacation Rentals, and that our accounting and owner statement processes have been so seamless for your team. We are also incredibly proud of the outstanding support Omer provided; we will be sure to pass along your kind words to him.
Building a reliable partnership and earning your confidence is our top priority. We are deeply committed to consistently delivering the responsive support, detailed workflow guidance, and continuous platform improvements you need to ensure your business thrives. We look forward to continuing to grow together and supporting you every step of the way.
Best regards,
The Guesty Customer Experience Team
We’ve recently onboarded with Guesty and have had a great experience so far. The setup was smooth, and the team has been very helpful.
We’re enjoying using the platform and appreciate the regular updates and improvements.
Reply from Guesty2026-07-15
Hi Sneha,
Thank you so much for sharing your wonderful feedback. We are absolutely thrilled to hear that your onboarding experience with Guesty has been so smooth and that our team has been helpful along the way.
Building a reliable partnership and earning your confidence is our top priority. We are committed to constantly improving and providing you with regular updates to support your business's success. We look forward to growing together and supporting you every step of the way.
Best regards,
The Guesty Customer Experience Team
Roge was very helpful and provided quick responses.
Reply from Guesty2026-07-15
Hi Agustina,
Thank you so much for taking the time to share your feedback. We are absolutely delighted to hear that Roge was very helpful and provided quick responses to assist you.
Building a reliable partnership and earning your confidence is our top priority. We are committed to consistently delivering the support you need to ensure your business's success. We look forward to working closely with you and supporting you every step of the way.
Best regards,
The Guesty Customer Experience Team
Rafael was excellent to work with. He was knowledgeable, responsive, and took the time to clearly explain each step of the process. His guidance made the onboarding smooth and straightforward, and he was always willing to answer our questions.
Reply from Guesty2026-07-15
Hi Gabriel,
Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear that Rafael provided such knowledgeable, responsive, and clear guidance during your onboarding.
Building a strong foundation of trust and ensuring you feel fully supported at every step of your journey is our top priority. We are always here to help and look forward to a successful partnership as we grow together.
Best regards,
The Guesty Customer Experience Team
Hi Adrian,
Thank you so much for taking the time to share your feedback. We are absolutely thrilled to hear that you found our support really helpful.
Building a strong, reliable partnership and ensuring you feel fully supported every step of the way is our top priority. Knowing we could deliver on that promise for you is incredibly rewarding. We look forward to continuing to earn your trust and supporting your success.
Best regards,
The Guesty Customer Experience Team
