Guesty (guesty.com) has a 4.4 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
5-Star Review for Rafael – Guesty Onboarding**
Working with Rafael throughout our Guesty onboarding process has been an excellent experience. From the very beginning, he has been knowledgeable, responsive, and genuinely invested in helping ensure our transition was as smooth as possible.
He consistently took the time to answer our questions, provide guidance, and follow up on outstanding items. His professionalism, patience, and willingness to go the extra mile made what could have been a complicated onboarding process much more manageable.
We truly appreciate Rafael's dedication and outstanding customer service. He has been a pleasure to work with, and we look forward to continuing to work with him as we grow our business on the Guesty platform. Thank you, Rafael, for all of your support!
Reply from Guesty2026-07-29
Hi Andrew,
Thank you so much for taking the time to share your wonderful experience with Rafael during your onboarding process.
Building a strong, supportive partnership with you is our top priority, and we are thrilled to hear that Rafael's dedication, patience, and professionalism made your transition onto the Guesty platform smooth and manageable. We are genuinely invested in your success and look forward to continuing to support Next Level Property Management as your business grows.
Best regards,
The Guesty Customer Experience Team
Hi Ichai,
Thank you so much for sharing your positive feedback. We are thrilled to hear that Amit provided you with such knowledgeable support.
Building a reliable partnership based on expertise and trust is our top priority, and knowing we have your confidence inspires our team to continue delivering the best possible experience for your business.
Best regards,
The Guesty Customer Experience Team
Guesty is the best platform on the market. Brilliant team, right the way through from the knowledgeable support team answering day-to-day queries about the product, to responsive account management (Jay Taylor), and anyone else we've had the pleasure of coming into contact with in the business. The platform is constantly improving; there's always something new you can be using to make your operations more efficient and provide a better guest experience.
Reply from Guesty2026-07-28
Hi Ruth,
Thank you so much for sharing your fantastic feedback. We are thrilled to hear that you consider us the best platform on the market and that our support team and Jay Taylor have provided you with such responsive care.
Building a reliable partnership based on continuous improvement and trust is our top priority, and knowing we have your confidence inspires us to keep delivering the best possible operations and guest experience for your business.
Best regards,
The Guesty Customer Experience Team
ince January 2025, I have been using Guesty as my property management system. My previous experience with Avantio was extremely disappointing, while Lodgify was better, although its customer support left a lot to be desired.
So far, I have not encountered any major issues with Guesty. What stands out the most is the excellent communication across the different levels of the support team. My Customer Success Manager, Dana Evans, has been especially outstanding as the liaison between me and the technical support team, ensuring that issues are addressed efficiently and professionally.
Guesty is an excellent property management system that truly stands out for its innovation, functionality, and overall user experience. I can confidently recommend it to anyone looking for a reliable and forward-thinking PMS.
Reply from Guesty2026-07-28
Hi Henning,
Thank you so much for sharing your wonderful experience with us. We are incredibly proud to hear that Guesty has been providing you with a reliable, innovative, and functional property management system since January.
Building a strong, dependable partnership with you is our top priority, and it is wonderful to know that our support team and Dana Evans have delivered the efficient and professional communication you deserve. Your confidence inspires us to continue delivering the best possible solutions for your business.
Best regards,
The Guesty Customer Experience Team
F
Frank · 3 reviews · Verified · Experienced 2026-07-14 ·
★★★★★
thorough explanation of software
Reply from Guesty2026-07-28
Hi Frank,
Thank you so much for sharing your feedback. We truly appreciate you taking the time to highlight our thorough explanation of the software.
Building a transparent and reliable partnership with you is our top priority, and we are glad to know our team could provide the clarity you need to succeed. We look forward to continuing to support your business and earning your ongoing trust.
Best regards,
The Guesty Customer Experience Team
D
D M · 3 reviews · Verified · Experienced 2026-07-24 ·
★★★★★
Ali is a superstar !!!!
Ali is a superstar !!!!! Cannot recommend highly enough
Reply from Guesty2026-07-25
Hi D,
Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear that Ali provided you with such superstar service and earned your highest recommendation.
Building a reliable partnership based on excellent support means everything to us, and knowing we have earned your trust inspires our entire team to keep delivering the best possible experience for your business.
Best regards,
The Guesty Customer Experience Team
A
Anon · 3 reviews · Experienced 2026-07-20 ·
★★★★★
Terrible from the outset
Terrible from the outset
The sales people promised things that we discovered after months of trying, simply cannot be achieved.
Onboarding process so far has taken almost 6 months and still not delivered.
The Customer Service Manager and onboarding contact do not keep you up to date on progress, nor seem to show they care if onboarding is done or not.
All the while, the billing department are sending invoices for a product/service that still has not been delivered.
I do not recommend Guesty at all.
I have tried many competitors. None of them are as terrible as Guesty. None.
Reply from Guesty2026-07-28
Hi Anon,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Guesty has not met your expectations. We understand how frustrating delays, communication challenges, and billing concerns can be, especially during onboarding.
We'd like the opportunity to review your concerns. Please send us a direct message with your account email address and any relevant ticket or billing reference numbers so we can investigate further with the appropriate teams.
We appreciate your feedback and hope to have the opportunity to improve your experience.
Sincerely,
The Guesty Customer Experience Team
Great training programme. I highly recommend Fernanda.
Reply from Guesty2026-07-25
Hi Abigail,
Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear that you had a great experience with our training programme, and we will be sure to pass along your kind words to Fernanda.
Building a strong, supportive relationship with you is our top priority, and we are fully committed to ensuring you have all the tools and guidance you need to succeed every step of the way.
Best regards,
The Guesty Customer Experience Team
We recently transitioned to Guesty, and our onboarding experience was exceptional. Our Technical Onboarding Specialist, Charu Krishnamoorthy, was a true superstar who made the entire process quick, smooth, and seamless.
It is rare to encounter someone who is so technically knowledgeable, hardworking, responsive, and genuinely charming to work with. With outstanding support from Charu and our Customer Success Manager, Oscar Nomura, we feel confident that we made the right choice in selecting Guesty as our property management system.
Reply from Guesty2026-07-25
Hi Joe,
Thank you so much for sharing your wonderful feedback. We are absolutely thrilled to hear that your onboarding experience was exceptional and that Charu and Oscar provided the outstanding, seamless support you deserve.
Knowing you feel confident in choosing Guesty as your property management system means the world to us, and we are fully committed to building a trusted partnership that supports your business success every step of the way.
Best regards,
The Guesty Customer Experience Team
m
maria · 2 reviews · Experienced 2026-07-16 ·
★★★★★
So many issues with this software
So many issues with this software. Thus far the most helpful person I’ve spoken with was the agent they outsourced from a temp company to help get new users set up. Their tech support sends multiple follow up questions and then can’t actually fix the glitches reported. The “unified” inbox can’t track messages sent on the VRBO app or using VRBO email response.
There is essentially no financial tracking support for VRBO reservations as VRBO doesn’t report to Guesty the fees charged, so I’m doing it all by hand- At this point using Guesty has cost me more time than literally just linking my VRBO and Airbnb calendars.
Reply from Guesty2026-07-25
Hi Maria,
Thank you for taking the time to share your honest feedback. We're truly sorry to hear that your experience with Guesty has been so frustrating. We understand how disappointing it is when you're spending more time working around issues instead of benefiting from the platform.
We'd like the opportunity to review the concerns you've raised, including the support experience, VRBO messaging, and the financial tracking challenges you've encountered. Please send us a direct message with your account email address and any relevant billing or ticket reference numbers so we can investigate these issues with the appropriate teams.
We appreciate you bringing this to our attention and hope to have the opportunity to improve your experience.
Sincerely,
The Guesty Customer Experience Team
Jordan was fantastic throughout our onboarding. She was knowledgeable, responsive, organized, and always willing to help. Her support was instrumental in getting us up and running, and she made what could have been a complex process feel smooth and manageable. It was a pleasure working with her, and I highly recommend her to anyone going through the onboarding process.
Reply from Guesty2026-07-25
Hi Rolando,
Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear that Jordan provided you with such a smooth, organized, and supportive onboarding experience, and we will be sure to pass along your kind words to her.
Building a strong, trusting partnership with you is our top priority, and we are fully committed to supporting your success every step of the way as you grow your business with us.
Best regards,
The Guesty Customer Experience Team
Great work by the Guesty team, especially Charu Krishnamoorthy. She was very helpful, responsive, and supportive throughout the process. Thank you for making our onboarding experience with Guesty smooth and easy! PMI Austin Experts (Rahat)
Reply from Guesty2026-07-25
Hi Katrina,
Thank you so much for sharing your wonderful feedback. We are absolutely thrilled to hear that your onboarding experience was smooth and easy, and that Charu provided the responsive and supportive assistance you deserve. Building a trusted partnership with you and the PMI Austin Experts team means everything to us, and we look forward to supporting your business success every step of the way.
Best regards,
The Guesty Customer Experience Team
R
Ryan Gillette · 1 review · Experienced 2026-07-24 ·
★★★★★
Bisma was very helpful to correct my…
Bisma was very helpful to correct my challenges in my settings and ensure my issue was addressed. She even took time to review a couple settings that I wanted to confirm were accruate and address a few other questions about the PMS to OTA connections.
Reply from Guesty2026-07-25
Hi Ryan,
Thank you so much for sharing your feedback. We are incredibly glad to hear that Bisma was able to successfully resolve your settings challenges and ensure everything was accurately addressed, including your questions about the PMS-to-OTA connections. Building a reliable and trusted partnership with you is our absolute priority, and we are fully committed to supporting your business success every step of the way.
Best regards,
The Guesty Customer Experience Team
Douglas is a savior!
He was patient with me and answered all my questions... over and over. He helped walk me through every step of the way and got us set up. I really appreciate how thorough and thoughtful he was.
Reply from Guesty2026-07-24
Hi Gwen,
Thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that Douglas provided such patient and thorough support to get you all set up. Building a reliable partnership and earning your trust is our top priority, and we are fully committed to walking with you every step of the way to ensure your continued success.
Best regards,
The Guesty Customer Experience Team
Alejandro was very patient and helpful during the onboarding process.
Reply from Guesty2026-07-24
Hi Nef,
Thank you so much for taking the time to share your kind words. We are absolutely thrilled to hear that Alejandro provided such patient and helpful support during your onboarding process. Building a strong, reliable partnership and earning your trust is our top priority, and we are fully committed to supporting you every step of the way to ensure your long-term success.
Best regards,
The Guesty Customer Experience Team
I would like to sincerely thank Douglas for the excellent support he provided throughout my setup and learning experience with Guesty.
His genuine focus on helping, clear knowledge of the platform, and patient guidance made me feel confident and supported at every step. He took the time to explain everything carefully and was always attentive to my questions.
His professionalism, patience, and expertise were fundamental in my decision to continue using Guesty as my property management platform.
Thank you, Douglas, for making the entire process so much easier and more positive.
Guesty, you should have more people like Douglas to make the onboarding process smooth, positive, and enjoyable.
Reply from Guesty2026-07-23
Hi Roberta,
Thank you so much for sharing your wonderful feedback. We are absolutely thrilled to hear that Douglas provided such professional, patient, and expert support during your setup and onboarding experience. We know that learning a new platform can be challenging, and we are so glad he could make you feel completely confident and supported throughout the process. Building a trusted partnership with you is our top priority, and we are fully committed to being by your side every step of the way to ensure your continued success with Guesty.
Best regards,
The Guesty Customer Experience Team
Working with Winnie has made the onboarding experience smooth and well organized.
I would like to recognize Winnie for her professionalism, responsiveness, and dedication throughout our onboarding process.
She has been consistently helpful, patient, and knowledgeable, always taking the time to answer our questions and provide clear guidance. Her communication has been prompt, and she has been proactive in following up to ensure that tasks are completed and any concerns are addressed.
Working with Winnie has made the onboarding experience smooth and well organized. Her positive attitude and commitment to providing excellent support have been greatly appreciated by our team.
Thank you, Winnie, for your outstanding assistance and for making this transition such a positive experience.
Reply from Guesty2026-07-23
Hi Anne,
Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear that Winnie provided such exceptional professionalism, responsiveness, and dedication throughout your onboarding process.
Transitioning to a new platform is an important journey, and knowing that Winnie was able to make the experience smooth, organized, and positive for your entire team means the world to us. Building a trusted partnership with you is our highest priority, and we are fully committed to supporting you every step of the way to ensure your continued success.
Best regards,
The Guesty Customer Experience Team
Hi Selena,
Thank you so much for sharing your positive feedback. We are absolutely thrilled to hear that Deutsch quickly and efficiently resolved your issue. Providing prompt and reliable support is a core part of our commitment to you, and knowing we could deliver that experience means a great deal to us. We truly value your trust in our platform and are always here to ensure your continued success.
Best regards,
The Guesty Customer Experience Team
L
Luis Miguel · 1 review · Verified · Experienced 2026-07-06 ·
★★★★★
Outstanding support and guidance from Dana Evans
We have been working with Guesty during our business's opening and growth phase, and our experience has been fantastic thanks to our Customer Success Manager, Dana Evans.
From the very beginning, Dana provided us with exceptional guidance that was crucial to our setup. She was consistently responsive, deeply knowledgeable about the platform, and truly invested in our success as we navigated the complexities of managing our operations and OTAs. We are incredibly grateful for the support and dedication she showed us; it really made a difference in our progress. If you have the opportunity to work with Dana, you are in great hands.
Reply from Guesty2026-07-21
Hi Luis,
Thank you so much for taking the time to share your experience with us. We're truly delighted to hear how much Dana's guidance and support meant to you as you launched and grew your business.
Helping our customers feel confident and supported every step of the way is what we strive for, and it's wonderful to know that Dana's expertise, responsiveness, and dedication made such a positive impact on your experience managing your operations and OTAs.
We'll be sure to share your kind words with Dana—they'll mean a great deal to her. Thank you for trusting us to be part of your journey. We look forward to continuing to support you as your business grows.
Best regards,
The Guesty Customer Experience Team
Fernanda was amazing!!! Guided us through the process with patience and kindness.
We are in love with the system, and the Staff has been amazing!
Reply from Guesty2026-07-22
Hi Francheska,
Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear that you are in love with the system and that our staff has provided such an amazing experience.
Building a reliable partnership with you is our top priority, and knowing that Fernanda guided you through the process with patience and kindness truly reinforces that trust. We will be sure to pass along your heartwarming words to her and the rest of the team. We are committed to supporting you every step of the way as you continue to use our platform.
Best regards,
The Guesty Customer Experience Team
