GuideOne Insurance

Starr, Thank you for taking the time to share your feedback. We understand how disappointing it can be when the outcome of a claim does not meet your expectations. Our goal is to conduct a thorough investigation and carefully evaluate all available information before making a coverage decision. In this case, the claim was reviewed through inspections by both an independent adjuster and an engineering expert. We recognize that receiving a decision you disagree with can be frustrating, particularly when you believe the damage resulted from a covered cause of loss. We appreciate your perspective and understand your concerns. Experiences such as yours remind us of the importance of maintaining a thoughtful, transparent, and respectful claims process for every customer. Best Regards, Jennifer Smarelli

Jack, Thank you for your feedback. We’re glad to hear that your adjuster explained the claims process clearly and provided helpful guidance along the way. We also appreciate your patience as a few challenges arose during the process, and we’re pleased that they were handled effectively. Thank you for taking the time to share your experience. Best Regards, Jennifer Smarelli

Larry, Thank you for your feedback. We’re pleased to hear that you experienced responsive service, clear communication, and professional support throughout your claim. Providing courteous guidance, timely follow-up, and a positive customer experience is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli

Eileen, Thank you for your feedback. We’re pleased to hear that you received clear communication, thorough and efficient claim handling, and attentive follow-up throughout the process. Providing responsive support and keeping our customers informed every step of the way is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli

Vivian, Thank you for your feedback. We’re delighted to hear that our team arrived exactly when promised and provided professional service throughout the process. Delivering dependable, timely support is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli

Stephanie, Thank you for your feedback. We’re pleased to hear that our team was easy to reach, kept you informed throughout the process, and followed through on everything as expected. It’s great to know that working with your contractor was seamless and that payments were issued on time without any issues. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli

Barb, Thank you for sharing your experience. We’re sorry to hear about the fire so soon after becoming a customer, but we’re glad our team could support you during that difficult time. It’s wonderful to hear that your claim was handled smoothly, without unnecessary complications, and resolved in a timely manner. We appreciate your trust in GuideOne and thank you for taking the time to share your feedback. Best Regards, Jennifer Smarelli

Antwan, Thank you for your feedback! We’re delighted to hear that you had a great customer service experience. Providing responsive, professional support and helping our customers through the claims process is our top priority. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli

Richard, Thank you for your feedback. We’re glad to hear our team was able to answer your questions and provide the information you needed throughout the claims process. We understand the importance of having the engineering report as you move forward with your church repairs, and it appears that a copy of the report was emailed to you on July 8. If you have any additional questions, please don’t hesitate to reach out to your claims representative for assistance. Best Regards, Jennifer Smarelli

Lee Ann, Thank you for your feedback. We’re pleased to hear that Kylee took the time to clearly explain the process and made it easy for you to receive your replacement funds. Providing helpful guidance and a smooth experience is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli

Todd, Thank you for taking the time to share your feedback. We understand how frustrating it can be when communication does not meet expectations, especially during the claims process. Our Claims team worked to provide updates throughout the handling of your claim, including information regarding estimates, payments, and rental coverage. We are sorry to hear that your experience did not feel that way. We appreciate you bringing this to our attention and recognize the importance of a clear and consistent experience. Best Regards, Jennifer Smarelli

Keith, Thank you for sharing your experience. We’re glad to hear that Sam was helpful and provided strong support throughout your claim. We also appreciate your honest feedback regarding the initial confusion around roles and the need to advocate for yourself—insights like this are important and help us improve communication and clarity for our customers. We’re grateful for the effort you put into the process and truly appreciate your recognition of Sam’s time and dedication. Best Regards, Jennifer Smarelli

Pastor Toby, Thank you for your feedback. We’re glad to hear that you found our staff easy to work with and professional. Providing a smooth and supportive experience is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli

Stan, Thank you for your feedback. We’re pleased to hear you experienced good service, clear communication, and strong follow-through. Providing prompt, courteous guidance throughout the process is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli

Daniel, Thank you for your feedback. We’re pleased to hear that our team provided professional and helpful service throughout your claim, and that it was resolved in a timely and satisfactory manner. Delivering a smooth and responsive experience is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli

Karen, Thank you for your feedback. We’re pleased to hear you experienced professional service with a quick response. Providing timely and reliable support is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli

Kathy, Thank you for sharing your experience. While your claim did not move forward due to the deductible, we’re so glad to hear that Cindi and Mike responded quickly and stayed engaged throughout the process. Their proactive follow-up and support clearly made a difference, and we truly appreciate you recognizing their efforts. We’ll be sure to pass along your kind words—they’ll mean a lot to them. Best Regards, Jennifer Smarelli

Brian, Thank you for your kind feedback. We’re glad to hear that your claim experience was easy to navigate and that our team stayed engaged through completion. Providing a smooth, efficient process—especially for a first claim—is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli

Steve, Thank you for sharing your experience. We’re glad to hear that Cyndi was able to effectively manage your claim through email and provide clear, detailed communication using photos and contractor quotes. We understand schedules don’t always align, and we appreciate your flexibility—it's great to know she was able to deliver such strong support throughout the process. Best Regards, Jennifer Smarelli

Doug, Thank you for your feedback. We’re glad to hear you experienced clear and effective communication throughout the process. Keeping our customers informed is a top priority, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli