About GuideOne Insurance
Data updated- Website
- guideone.com
- Category
- Business Services
- Location
- United States · West Des Moines
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 82% (9/11)
Do you own GuideOne Insurance? Claim this profile for free and start replying to reviews.
Is GuideOne Insurance legit?
GuideOne Insurance (guideone.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
What people say
Your agent representative was not…
Your agent representative was not through enough during the policy purchase process. The allowance for repairs being connected to policy value over riding the actual deductible.
Quick response to our fire claim
Quick response to our fire claim - thorough investigation - timely payment.
Guidestone just denied a roof leak…
Guidestone just denied a roof leak claim on our sanctuary of the church. In the same month, we renewed our policy with a 20% increase in premiums with no reason why. I asked our broker to request a reduction in premium and a reason why it went up. No response.
Great
quick, easy communication
You acknowledged having received the…
You acknowledged having received the claims, asked necessary questions, provided specific feedback, timelines, what to expect regarding the claims. Autrolia Layton
Reply from GuideOne Insurance2026-08-06
Autrolia, Thank you for your feedback. We're pleased to hear that our team communicated clearly, addressed your questions, provided timely updates and expectations, and guided you through the claims process. We appreciate your trust and are glad we could provide a positive experience. Best Regards, Jennifer Smarelli
When I have questions
When I have questions. the response in a timely matter. When we had a claim It went very smooth. Thank you for your great Service. The Staff, and Claim department has been very easy to work with and pleasant.
Reply from GuideOne Insurance2026-07-24
Katy, Thank you for your kind feedback. We’re pleased to hear that our team was responsive whenever you had questions and that your claim was handled smoothly from start to finish. It’s wonderful to know that our staff and claims team were easy to work with, pleasant, and provided the level of service you expected. We appreciate your trust in GuideOne and thank you for taking the time to share your experience. Best Regards, Jennifer Smarelli
The adjuster did not properly observe…
The adjuster did not properly observe the wind and water damage to the church roof. The shingles were clearly missing.
Reply from GuideOne Insurance2026-07-22
Norman, Thank you for taking the time to share your feedback. We understand how frustrating it can be when there is concern that damage may not have been fully recognized during the claims process. Our Claims team conducted an inspection of the property, reviewed the information provided during the investigation, and evaluated additional photographs submitted in support of the claim. Based on the findings available, the claim decision was made in accordance with the policy terms and the documented cause of loss. We recognize that disagreements can occur regarding the cause and extent of damage, and we are sorry to hear that the outcome did not meet your expectations. We appreciate your feedback and the opportunity to review your concerns. Best Regards, Jennifer Smarelli
Kylee was outstanding
Kylee was outstanding. She made the process simple and followed up with me to make sure that everything was submitted correctly.
Reply from GuideOne Insurance2026-07-17
Rodger, Thank you for your kind feedback. We’re so glad to hear that Kylee provided outstanding support and made the claims process simple and stress-free. Taking the time to explain the process, follow up, and ensure everything is submitted correctly is exactly the level of service we strive to provide. We appreciate you recognizing her efforts and thank you for taking the time to share your experience. Best Regards, Jennifer Smarelli
Ask for a call never received a call…
Ask for a call never received a call ask for a follow up never got one. called and spoke to someone who said Brown would return my call and so far, have not heard from him
Reply from GuideOne Insurance2026-07-17
Anthony, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We strive to provide timely communication and follow-through, and it’s disappointing to learn that you did not receive the call or follow-up you were expecting. Your concerns have been escalated to management for review, and we appreciate you bringing this matter to our attention. Thank you for taking the time to share your experience. Best Regards, Jennifer Smarelli
Caring
Caring, prompt, professional and knowledgeable.
Reply from GuideOne Insurance2026-07-15
Steve, Thank you for your feedback. We’re grateful to hear that you found our team caring, prompt, professional, and knowledgeable. Providing compassionate support and expert guidance throughout the claims process is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Great Experience, very empathetic to our losses
Everyone that I worked with made me feel that my claim was their top priority. Things that I didn't understand were explained to me patiently and that I understood. The check for payment was issued quickly. Thank you Guide One
Reply from GuideOne Insurance2026-07-15
Candie, Thank you for your kind feedback. We’re delighted to hear that our team made you feel like your claim was a top priority. Providing clear explanations, answering questions with patience, and ensuring a smooth claims experience are all important to us. We’re also pleased that your payment was issued quickly. Thank you for choosing GuideOne and for taking the time to share your experience. Best Regards, Jennifer Smarelli
I highly recommend GuideOne!
GuideOne was responsive and made it easy for me to report an accident and submit claims. They worked well with the auto repair garage of my choice and was prompt with payment. I highly recommend GuideOne!
Reply from GuideOne Insurance2026-07-15
Terry, Thank you for your kind feedback. We’re delighted to hear that reporting your accident and submitting your claim was simple and straightforward. It’s wonderful to know that our team worked well with the repair shop of your choice and provided prompt payment throughout the process. We truly appreciate your recommendation and thank you for taking the time to share your experience with GuideOne. Best Regards, Jennifer Smarelli
I keep trying to get something settled…
I keep trying to get something settled and I never get a proper response. I am waiting on an email from higher ups, I called last week. I have 2 Umbrella bills and don't know why. They should be combined and if not, why? That's why we were canx before because we received 2 separate bills, for the first time in 10 years.
Reply from GuideOne Insurance2026-07-15
Stephanie, Thank you for sharing your feedback. We’re sorry to hear about the frustration you’ve experienced while trying to get answers regarding your billing concerns. We understand how important clear communication is, especially when questions remain unresolved. Your concerns regarding the separate umbrella policy bills have been shared with the appropriate team, and we appreciate your patience as they work to provide clarification. Thank you for bringing this to our attention, and we value the opportunity to address your concerns. Best Regards, Jennifer Smarelli
07.14.2026 review
Excellent response time and claims adjustment
Reply from GuideOne Insurance2026-07-15
Mr.. Charlie, Thank you for your feedback. We’re pleased to hear that your claim was handled with excellent responsiveness and efficiency. Providing prompt service and a smooth claims experience is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Staff was very courteous and helpful…
Staff was very courteous and helpful explaining things and following through with any questions we had so everything was repaired in a timely fashion. They listened to any concerns and explained options we had. Would highly recommend.
Reply from GuideOne Insurance2026-07-10
Susan, Thank you for your kind feedback. We’re pleased to hear that our team provided courteous, helpful service and took the time to explain the process and answer your questions along the way. It’s wonderful to know that your concerns were heard, your options were clearly explained, and the repairs were completed in a timely manner. We truly appreciate your recommendation and thank you for taking the time to share your experience. Best Regards, Jennifer Smarelli
Theresa you claim rep
Theresa you claim rep, was very helpful and I could tell that she was concern about our claim and did everything within her authority to make sure we were being well taken care of. Kudos to Theresa.
Reply from GuideOne Insurance2026-07-10
John, Thank you for sharing your experience. We’re so pleased to hear that Theresa provided helpful and caring support throughout your claim. It means a great deal to know that you felt supported and confident she was doing everything possible to assist you. We’ll be sure to share your kind words and recognition with Theresa. Thank you for taking the time to let us know about your experience. Best Regards, Jennifer Smarelli
Great communication and response
The claims agent maintained contact and was always available pretty quickly for a question or for help. Payments were always done in a very timely manner.
Reply from GuideOne Insurance2026-07-10
Pastor Hunter, Thank you for your feedback. We’re pleased to hear that your claims representative stayed in close contact, was readily available whenever you had questions, and provided the support you needed throughout the process. It’s also great to know that payments were handled promptly and efficiently. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
I thought this was going to be a long, but it was very simple
I thought this was going to be a long process, but Kaylee Felda made it so easy. I work at the church as the Secretary, and she called me told me what to do and expect and then we commutated by email and that was that. Everything went very smoothly.
Reply from GuideOne Insurance2026-07-09
Shante, Thank you for sharing your experience. We’re so glad to hear that Kylee made the claims process easier than you expected. Providing clear guidance and keeping the process simple for our customers is important to us, and it’s wonderful to know that her communication and support helped everything go smoothly. We appreciate you taking the time to recognize her efforts and share your feedback. Best Regards, Jennifer Smarelli
Prompt service
Reply from GuideOne Insurance2026-07-09
Candy, Thank you for your feedback. We’re pleased to hear that you received prompt service and a positive claims experience. Providing timely, responsive support is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli