GuideOne Insurance (guideone.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
What people say
I
Isaac · 1 review · Verified · Experienced 2026-02-04 ·
★★★★★
We (Spiritual Israel Church)had a great…
We (Spiritual Israel Church)had a great experience with Kylee Felda, property adjuster with GuideOne. Kylee and the GuideOne team was professional, extremely knowledgeable. The GuideOne team (leaded by Kylee) explained everything clearly, each step of the process from filing claim to final step. Sharing with us the inspector and Roofer critical steps needed to have a complete and desire result.
Reply from GuideOne Insurance2026-02-05
Isaac,
We are so pleased to hear of the great experience you had with Kylee Felda and the rest of our claims team, especially the knowledgeable and professional service you received. We greatly appreciate you sharing your feedback with us.
Best Regards,
Jennifer Smarelli
B
Brenda · 1 review · Verified · Experienced 2025-12-02 ·
★★★★★
The claim we encountered was roof…
The claim we encountered was roof damage to shingles. Guide One sent an adjuster within a few days and let us know the damages within the week. They worked well with our contractor when we found additional costs/damages. Guide one was always in contact by email to know where we was at with our repairs. This insurance company is very professional and I couldn’t be happier knowing that they will take care of us when an emergency happens.
Reply from GuideOne Insurance2025-12-11
Brenda,
We're very glad to hear that our claims team was both responsive and professional. We understand how vital this kind of support is in the midst of an emergency, and we truly appreciate your feedback.
Best Regards,
Jennifer Smarelli
