GuideOne Insurance (guideone.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
GuideOne has been quick to respond to claims and the associates are very professional and kind.
Leslie, We’re pleased to hear that our team responded quickly to your claims and that our associates provided professional and compassionate service. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
From the time we called to finish everyone was very helpful. Ready to explain the process.
Angela, We’re glad to hear that our team was helpful throughout the claim process and took the time to clearly explain each step. We appreciate you sharing your experience. Best Regards, Jennifer Smarelli
Everything was fast and efficient. I was very happy with the level of service that was provided.
Wayne, Thank you for your feedback. We’re glad to hear that your experience was fast and efficient, and that you were pleased with the level of service provided. We appreciate you taking the time to share your positive experience. Best Regards, Jennifer Smarelli
Claims adjuster was nice enough, but the whole process took WAY too long to get a response/answer to our claim.
Erik, Thank you for sharing your feedback. We appreciate your kind comment about our adjuster and understand how delays can be frustrating when you’re waiting for answers. In this case, part of the timeline was impacted by weather‑related delays affecting the inspection process, which can occasionally extend resolution time. We strive to keep our customers informed throughout the claim and appreciate your patience. If you have questions or would like to discuss the timeline further, we welcome you to contact our claims team directly. Best Regards, Jennifer Smarelli
Our church has been doing business with guide one for years. Every time we have a problem they have been very professional and thorough with their service. I would recommend them to anyone that wants to feel secure with a insurance company
Pastor Jerry, Thank you for your continued trust in GuideOne. We’re honored to work with your church and appreciate your kind words about our professional and thorough service. Helping our customers feel secure and supported is very important to us, and we’re grateful for your recommendation. Best Regards, Jennifer Smarelli
Great customer service! Easy to file claim.
Joe, Thank you for your feedback! We’re glad to hear you received great customer service and that the claims process was easy. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Pastor Thomas, Thank you for your feedback. We’re glad to hear that the process went smoothly and appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Quick friendly efficient processing and follow up.
Preston, Thank you for your feedback. We’re glad to hear that your experience was quick, friendly, and efficient, with thorough processing and follow‑up. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Accident was handled very promptly and with the utmost professionalism.
Sharon, Thank you for sharing your experience. We’re glad to hear that your accident was handled promptly and with a high level of professionalism. Providing responsive and professional service is important to us, and we appreciate you taking the time to share your feedback. Best Regards, Jennifer Smarelli
GuideOne has been very quick to respond to claims, which is truly appreciated.
Leslie, Thank you for your feedback. We’re glad to hear that our team was quick to respond to your claim, and we truly appreciate you taking the time to share your experience. Providing timely service is important to us, and your comments are valued. Best Regards, Jennifer Smarelli
I will gladly do so - at my next uninterrupted moment of convenience Peace / Out… Gary
Gary, Thank you for your response. We are glad to know you had a positive claims experience. Best Regards, Jennifer Smarelli
David, Thank you for your feedback. We’re glad you had a positive experience and appreciate your kind words about our team. Best Regards, Jennifer Smarelli
Claims process is very slow and communication is almost nonexistent. I have left messages and emails at both the main claims office and the desk adjustor and have not heard back. Very disappointing, certainly doesn't feel like they are there for us.
Adam, Thank you for sharing your feedback. We’re sorry to hear that your recent claims experience felt slow and that communication did not meet your expectations. We understand how frustrating it can be when calls or emails don’t receive timely responses, and we regret that this led you to feel unsupported during the process. Clear and consistent communication is important to us, and your feedback highlights an area where we need to do better. We appreciate you taking the time to share your experience, as it helps us improve how we support our insureds throughout the claims process. Thank you for bringing this to our attention. Best Regards, Jennifer Smarelli
The church filed a claim first time previous year,but denied. Through an contractor same claim accepted.
Babu, Thank you for your review. Each loss is evaluated based on the facts and damage observed for that specific date of loss. A prior claim did not meet coverage criteria at that time, while a later claim involved new damage that was confirmed through inspection and resolved under the policy. We remain committed to fair and consistent claims handling. Best Regards, Jennifer Smarelli
We've been very satisfied with GuideOne so far, though the communication during our last claim was a bit challenging. I understand there are many moving parts, but there were many times we didn't receive a response to our calls or emails. We are grateful for all that you do for Hosanna.
Roxanne, Thank you for taking the time to share your feedback and for your kind words about GuideOne overall. We understand and acknowledge your concerns regarding communication during your most recent claim. While the claim required coordination among several parties, we recognize that there were times when responses may not have been as timely or clear as they should have been. Consistent communication is important to us, and we regret the frustration this caused. Your feedback is appreciated and helps us continue to improve how we communicate and support our insureds throughout the claims process. We are grateful for the opportunity to serve Hosanna and remain committed to providing dependable service moving forward. Best Regards, Jennifer Smarelli
Just the clarity they provided during the call and request.
Deacon Samuel, Thank you for taking the time to share your experience. We’re glad the clarity provided during the call and subsequent request was helpful. Clear and effective communication is important to us, and we appreciate the feedback. Best Regards, Jennifer Smarelli
The quickness of getting the claim settled and how well you worked with our roofers.
James, Thank you for your feedback! We’re glad to hear you were pleased with how quickly your claim was settled and how smoothly we worked with your roofing team. Providing timely resolution and strong coordination is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
I was totally out of my comfort zone with the claim we had for lightning damage. Donna Johnson was my adjuster and was extremely helpful.
Sherry, Thank you for sharing your experience. We know lightning damage claims can feel overwhelming, especially when they fall outside your comfort zone. We’re glad to hear that Donna Johnson was able to guide you through the process and provide the support you needed. We appreciate you taking the time to recognize her efforts. Best Regards, Jennifer Smarelli
Chris, Thank you for your feedback! We’re glad to hear you found our service prompt and thorough. Providing responsive and complete support is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Great customer service, highly professional and prompt. Exceeded all expectations!
Mike, Thank you for the wonderful feedback! We’re thrilled to hear that you experienced great customer service that was professional, prompt, and exceeded your expectations. We truly appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
102 reviews matching