GuideOne Insurance (guideone.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
My rep was very responsive to my questions
Robert, Thank you for taking the time to share your feedback with us. We’re pleased to hear that your representative was responsive to your questions and appreciate the opportunity to assist you. Best Regards, Jennifer Smarelli
STILL RECEIVING BILLS! We stopped using Guide One in October of 2025, 7 months ago for lack of transparency in their billing process. We would constantly receive bills, and when we began to question what we were paying for there was no response. We even emailed their upper management. As of today they are still billing us. It just proves the point they don’t even know what they are billing for.
Phil, Thank you for bringing this to our attention. We understand how concerning it is to continue receiving bills after services have ended, and we’re sorry for the frustration this has caused. Billing is based on account status and contractual terms, and we take questions about charges seriously. I have reached out to our billing department and have been informed that all invoice fees and late fees have now been waived. Best Regards, Jennifer Smarelli
staff service claim
Michael, Thank you for your feedback. We’re glad our staff provided responsive service during your claim. Best Regards, Jennifer Smarelli
Claim representatives were all wonderful to work with as well as the adjustors. Thank you.
Lisa, Thank you for your feedback. We’re glad to hear our claims team was wonderful to work with, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Always great handling of claims by the claims adjuster and great customer service.
Bob, Thank you for your feedback. We’re glad to hear your claims were handled well by the adjuster and that you received great customer service. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Hats off to the team at Guide One Insurance. They made the claim process seamlessly easy. Talked us through step by step till last vender was finished with rebuild. Thanks again
Todd, Thank you for your feedback. We’re glad to hear our team made the claims process clear and seamless from start to finish, and that you were supported throughout the rebuild. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Kim, Thank you for your feedback! We’re glad to hear you found our team very responsive and appreciate you taking the time to share your experience. Best Regards, Jennifer
My latest experience was simple and understandable with the results provided for the next step. Processing my claim was fast and the claim adjuster/writer thoroughly explained his recommendation.
Allison, Thank you for sharing your experience. We’re glad to hear the claims process was straightforward, timely, and clearly explained, and that our adjuster provided thorough guidance on next steps. We appreciate your feedback. Best Regards, Jennifer Smarelli
Our claim was handled quickly and efficiently. Ms. Theresa was excellent and stayed in touch with us during the processing to keep us updated as to the status. She was very sweet and professional.
Melanie, Thank you for your feedback. We’re glad to hear your claim was handled quickly and efficiently, and that Ms. Theresa kept you informed throughout the process while providing professional and attentive service. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Absolutely phenomenal! Professional, kind, helpful. Can’t say that about most insurance companies.
Matthew, Thank you for your kind feedback. We’re glad to hear our team provided professional, helpful service and made such a positive impression. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
We recently had to make a claim for damage done due to frozen pipes. The claims adjuster was readily available, pleasant and thorough. He kept me advised every step of the way and explained everything clearly. The whole process was a positive experience.
Mary Lynn, Thank you for taking the time to share your experience. We’re glad to hear our claims adjuster was readily available, thorough, and kept you informed throughout the process. We appreciate your feedback and are pleased the claims experience was a positive one. Best Regards, Jennifer Smarelli
The claim process of our damages were handled quickly, professionally and kindly.Kylee, Torie and Geno were very personable, they made the experience easy and painless.
Angie, Thank you for sharing your experience. We’re glad to hear your claim was handled quickly and professionally, and that our claims team helped make the process smooth and stress‑free. We appreciate your kind words and will be sure to share your feedback with the team. Best Regards, Jennifer Smarelli
Theresa, the Guide One representative, was courteous and efficient. We were kept informed as the claim was dealt with, and the resolution time was brief.
Laura, Thank you for sharing your experience. We’re pleased to hear that Theresa provided courteous and efficient service and that you felt well-informed throughout the claims process. Timely resolution and clear communication are important to us, and we appreciate you taking the time to recognize her efforts. Best Regards, Jennifer Smarelli
Quick response. Quick decision on any coverage.
Harold, Thank you for your feedback. We’re glad to hear that you received a quick response and a timely coverage decision. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Mark, Thank you for your feedback. We’re glad to hear that you felt listened to throughout the process. Providing attentive and responsive service is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
The professional and efficient manner in which our Claim was handled. Your representative Kylee responded to our inquiries and any questions we had in a reasonable time.
Carmen, We’re pleased to hear that your claim was handled in a professional and efficient manner, and that Kylee responded to your questions and inquiries promptly. We appreciate you taking the time to recognize her efforts and share your experience. Best Regards, Jennifer Smarelli
The adjuster was quick to to address our claim and pleasant to talk to over the phone.
Art, Thank you for your feedback. We’re glad to hear that your adjuster addressed your claim quickly and was pleasant to work with throughout the process. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Donna contacted me the next day after the claim was submitted and thoroughly notated the charges. Phil showed up within a few days to perform the inspection. Donna maintained constant communication throughout the process as well as ensured that I understood the process, what was covered, etc. The claim process went very smoothly and quickly.
Warren, Thank you for taking the time to share your experience. We’re glad to hear that Donna reached out promptly, clearly documented the charges, and maintained consistent communication throughout the process. We’re also pleased that Phil was able to complete the inspection quickly. Ensuring our customers understand the process and coverage is important to us, and we appreciate you recognizing our team’s efforts and sharing your positive experience. Best Regards, Jennifer Smarelli
Customer service was amazing! Kylee Felda was professional, prompt and thorough in her communication and follow through.
Raymond, Thank you for your kind feedback. We’re glad to hear that you received amazing customer service and that Kylee Felda was professional, prompt, and thorough in her communication and follow‑through. We appreciate you taking the time to recognize her efforts and share your experience. Best Regards, Jennifer Smarelli
Very disappointed how my car accident was handled
Pastor David, Thank you for taking the time to share your feedback. We understand how stressful an auto accident can be and are sorry to hear you felt disappointed with the claim experience. Our team carefully reviewed the loss, completed a timely investigation, and made coverage determinations based on the policy terms and available documentation. If there is something specific that led to your disappointment, we welcome the opportunity to better understand your concerns. Please consider contacting our claims team directly so we can review your feedback and assist further. Best Regards, Jennifer Smarelli
102 reviews matching