GuideOne Insurance (guideone.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
My company employed GuideOne for 24 years for our insurance needs. In that time I never asked for anything from them - not a single peep, no claims, no need of anything - we just kept paying our monthly bill. In year 24, we experienced a hurricane so I filed a claim and received about $2000 in assistance. Then, a few weeks later, I was dropped with no communication. I totaled up the amount I'd paid GuideOne over those 23 years - it was approximately $120,000. The fact that I used their services without needing any type of assistance for over 2 decades, then was dropped without a word after such a small claim, is unconscionable.
GuideOne is an amoral company. Whoever is making decisions, creating logarithms, and cutting costs might think about how people/companies like myself feel on the other end of this treatment. Business is business, but this is not right. I attempted to communicate with GuideOne employees about the way this transpired and was treated like a spreadsheet.
Reply from GuideOne Insurance2026-06-15
Jeffrey,
Thank you for sharing your experience and for your long-standing relationship with GuideOne. We understand how disappointing this situation may feel, particularly following a claim.
Our team strives to communicate clearly throughout the claims process and to handle each claim in accordance with the terms, conditions, and coverage outlined in the policy. We regret if your experience did not meet your expectations and are reviewing this internally.
Best Regards,
Jennifer Smarelli
B
Bobby · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
Very satisfied
Very satisfied in the way they handle our claim to our satisfaction that was handled quickly honestly genuinely is only a company like guide One insurance thank you Teresa
Reply from GuideOne Insurance2026-06-05
Bobby,
Thank you for your kind feedback. We’re so glad to hear you were very satisfied with how your claim was handled and that the process was completed quickly and with care. Providing honest, responsive service is important to us, and your recognition means a great deal. We’ll be sure to share your appreciation with Theresa.
Best Regards,
Jennifer Smarelli
M
Mary Davis · 2 reviews · Verified · Experienced 2026-01-10 ·
★★★★★
Fast responses and approval of claim
Reply from GuideOne Insurance2026-06-05
Mary,
Thank you for your feedback. We’re pleased to hear that your claim was handled quickly with prompt responses and a timely approval. Providing efficient and responsive service is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
We had a fire at our church. The total claim ended up being $1.8 million and taking a year to complete. During this time our adjuster, Brad Johnson, was the face of Guide One. He was great to work through and helped me every step of the way. I hope that I never have a claim like this again, but if I do, I want him to help me with it!
Reply from GuideOne Insurance2026-06-05
Brad,
Thank you for sharing your experience. We’re truly sorry to hear about the fire at your church—that must have been an incredibly difficult time. We’re grateful that Brad was able to be a steady support throughout such a significant and lengthy claim. It means a great deal to hear that he guided you every step of the way and made a positive difference during this process. We’ll be sure to share your kind words with him. Thank you again for taking the time to recognize his care and dedication.
Best Regards,
Jennifer Smarelli
R
Robert · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
Good experience with hail claim
Overall a good experience and GuideOne verified our damage and paid the claim promptly. If there had been more communication along the way, it would be five stars.
Reply from GuideOne Insurance2026-06-05
Robert,
Thank you for your feedback. We’re pleased to hear your claim was handled promptly and that your experience was overall positive. We appreciate your suggestion regarding communication and will continue to look for opportunities to provide more consistent updates throughout the process.
Best Regards,
Jennifer Smarelli
F
Fred · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
Prompt/ Informative/courteous
Reply from GuideOne Insurance2026-06-05
Fred,
Thank you for your feedback. We’re pleased to hear that you experienced prompt, informative, and courteous service. Providing timely and professional support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
The entire process was smooth and seamless. Our agent was friendly and knowledgeable and kept us informed on progress of our claim.
Reply from GuideOne Insurance2026-06-05
Richard,
Thank you for your positive feedback. We’re pleased to hear that your experience was smooth and seamless, and that our agent provided friendly, knowledgeable support while keeping you informed throughout the process. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
J
Jeff Pastor · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
Communication was good.
Reply from GuideOne Insurance2026-06-05
Pastor Jeff,
Thank you for your feedback. We’re glad to hear that communication met your expectations. Keeping our customers informed is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
D
Dennis · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
Cyndi Harrington was wonderful
Cyndi Harrington was wonderful
She was on top of it
She’s the best
Reply from GuideOne Insurance2026-06-05
Dennis,
Thank you for your kind feedback. We’re so glad to hear that Cyndi provided wonderful support and stayed on top of everything throughout your experience. We appreciate you recognizing her efforts and will be sure to share your comments with her.
Best Regards,
Jennifer Smarelli
Ray,
Thank you for your feedback. We’re pleased to hear you received a strong response during your storm claim. Supporting our customers through challenging events is a top priority, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
J
John · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
Good follow-up and follow-through
Good follow-up and follow-through. Everything accurate. Easy to deal with.
Reply from GuideOne Insurance2026-06-05
John,
Thank you for your feedback. We’re pleased to hear that you experienced strong follow-up and follow-through, with accurate information and an easy process. Providing reliable, responsive service is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
E
Ed Pastor · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
friendly patient service
friendly patient service, very kind on the phone. very imformative
Reply from GuideOne Insurance2026-06-05
Pastor Ed,
Thank you for your positive feedback. We’re glad to hear you experienced friendly, patient, and informative service. Providing clear support with care and professionalism is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
A
Allan · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
A couple of years ago a failed sump…
A couple of years ago a failed sump pump failure damage was covered this incident was also a sump pump failure and I was given 15 reasons why the damage was mot covered they closed the case without any person contact just emails I’m looking into other insurance companies
Reply from GuideOne Insurance2026-06-05
Allan,
Thank you for your feedback. We understand how frustrating it can be when a current claim outcome differs from a prior experience.
In this claim, the investigation determined that the water entered through the foundation walls following significant rainfall, which is addressed under the policy as surface water or seepage and is not a covered cause of loss. While a prior claim may have been covered, similar events can have different causes that result in different coverage determinations.
We’re also sorry to hear that the communication during this process did not meet your expectations. Providing clear and helpful explanations is important to us, and we appreciate your feedback as it helps us identify opportunities to improve.
If you would like to discuss your claim further or have any questions about the decision, we encourage you to contact us directly so we can review your concerns in more detail.
Thank you again for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
My experience was incredible. I would tell any company to ise GuideOne. They were prompt and worked with the auto repair group I wanted to use.
Reply from GuideOne Insurance2026-06-05
Marlin,
Thank you for your kind feedback. We’re thrilled to hear that you had such an incredible experience and that our team was able to work promptly while supporting your preferred repair shop. Providing responsive, flexible service is important to us, and your recommendation means a great deal. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Absolutely helpful looking to help not looking to make problems straightforward very easy to reach
Reply from GuideOne Insurance2026-05-20
Emanuel,
Thank you for your kind feedback. We’re pleased to hear that our team was helpful, easy to reach, and made the process straightforward. Providing clear, responsive support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
P
Paula · 1 review · Verified · Experienced 2026-05-05 ·
★★★★★
Great communication
The agent kept in touch with me all along the way. Since we were dealing with stained glass replacement, it was a long time to completion. I appreciated the agent’s patience.
Reply from GuideOne Insurance2026-05-14
Paula,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that your agent kept you informed throughout the process and that their patience was helpful, especially given the complexity and extended timeline involved with stained glass replacement. We appreciate the opportunity to assist you.
Best Regards,
Jennifer Smarelli
M
Mark · 1 review · Verified · Experienced 2026-05-05 ·
★★★★★
Disappointed in denial of majority of…
Disappointed in denial of majority of claim based on recurring water damage. All damage occurred while insured with you. Once multiple roofs were replaced, a claim was made since we knew the problem was solved except for ice dams due to a hard winter.
Reply from GuideOne Insurance2026-05-13
Mark,
Thank you for sharing your feedback. We understand claim determinations can be frustrating, especially when coverage does not apply as expected. Our team completed a thorough inspection and review of the policy and communicated the findings and decision directly, including the reasons for the coverage determination. We appreciate the opportunity to review the claim and remain available to discuss any remaining questions or concerns.
Best Regards,
Jennifer Smarelli
D
Donald · 2 reviews · Verified · Experienced 2026-05-05 ·
★★★★★
Claims experience was handled timely
Claims experience was handled professionally and with ease. Quick response and completion of our claim.
Reply from GuideOne Insurance2026-05-13
Donald,
Thank you for your feedback. We’re glad to hear your claim was handled professionally, efficiently, and completed quickly. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
D
Dean · 1 review · Verified · Experienced 2026-05-05 ·
★★★★★
Reps were very helpful and made the…
Reps were very helpful and made the claim process simple.
Service was very quick, which was unexpected and outstanding.
Reply from GuideOne Insurance2026-05-13
Dean,
Thank you for your feedback. We’re glad to hear our representatives were helpful, made the claims process simple, and provided quick, outstanding service. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Staff gave timely responses and were very helpful with information to make our experience very smooth.
Reply from GuideOne Insurance2026-05-14
Renee,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that our staff provided timely responses and helpful information, helping to make the claims process smooth for you. We appreciate the opportunity to assist.
Thank you,
Jennifer Smarelli
