GuideOne Insurance（guideone.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 102 条用户评价，属于商业服务分类，口碑优秀。86% 的评价为 4 星及以上，9% 为 1 星；商家回复了 82% 的差评。数据最后更新于 2026-08-10。
GuideOne 对索赔做出了快速回应，员工也非常专业和友善。
Leslie, We’re pleased to hear that our team responded quickly to your claims and that our associates provided professional and compassionate service. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
从我们打电话到完成，每个人都非常乐于助人。准备解释一下流程。
Angela, We’re glad to hear that our team was helpful throughout the claim process and took the time to clearly explain each step. We appreciate you sharing your experience. Best Regards, Jennifer Smarelli
一切都快速高效。 我对所提供的服务水平非常满意。
Wayne, Thank you for your feedback. We’re glad to hear that your experience was fast and efficient, and that you were pleased with the level of service provided. We appreciate you taking the time to share your positive experience. Best Regards, Jennifer Smarelli
索赔理算员很好，但整个过程花了太长时间才得到对我们索赔的答复/答复。
Erik, Thank you for sharing your feedback. We appreciate your kind comment about our adjuster and understand how delays can be frustrating when you’re waiting for answers. In this case, part of the timeline was impacted by weather‑related delays affecting the inspection process, which can occasionally extend resolution time. We strive to keep our customers informed throughout the claim and appreciate your patience. If you have questions or would like to discuss the timeline further, we welcome you to contact our claims team directly. Best Regards, Jennifer Smarelli
我们的教会多年来一直与一位导游做生意。每次我们遇到问题时，他们的服务都非常专业和彻底。我会把它们推荐给任何想要在保险公司感到安全的人
Pastor Jerry, Thank you for your continued trust in GuideOne. We’re honored to work with your church and appreciate your kind words about our professional and thorough service. Helping our customers feel secure and supported is very important to us, and we’re grateful for your recommendation. Best Regards, Jennifer Smarelli
很棒的客户服务！轻松提出索赔。
Joe, Thank you for your feedback! We’re glad to hear you received great customer service and that the claims process was easy. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
Pastor Thomas, Thank you for your feedback. We’re glad to hear that the process went smoothly and appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
快速友好高效的处理和跟进。
Preston, Thank you for your feedback. We’re glad to hear that your experience was quick, friendly, and efficient, with thorough processing and follow‑up. We appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
事故得到了非常及时和专业的处理。
Sharon, Thank you for sharing your experience. We’re glad to hear that your accident was handled promptly and with a high level of professionalism. Providing responsive and professional service is important to us, and we appreciate you taking the time to share your feedback. Best Regards, Jennifer Smarelli
GuideOne 非常迅速地对索赔做出了回应，这真是令人赞赏。
Leslie, Thank you for your feedback. We’re glad to hear that our team was quick to respond to your claim, and we truly appreciate you taking the time to share your experience. Providing timely service is important to us, and your comments are valued. Best Regards, Jennifer Smarelli
我很乐意这样做 - 在我下一个不间断的方便时刻 和平/出去……加里
Gary, Thank you for your response. We are glad to know you had a positive claims experience. Best Regards, Jennifer Smarelli
David, Thank you for your feedback. We’re glad you had a positive experience and appreciate your kind words about our team. Best Regards, Jennifer Smarelli
索赔过程非常缓慢，沟通几乎不存在。我已在主要理赔办公室和柜台理算员处留下了消息和电子邮件，但尚未收到回复。非常令人失望，当然感觉不到他们在我们身边。
Adam, Thank you for sharing your feedback. We’re sorry to hear that your recent claims experience felt slow and that communication did not meet your expectations. We understand how frustrating it can be when calls or emails don’t receive timely responses, and we regret that this led you to feel unsupported during the process. Clear and consistent communication is important to us, and your feedback highlights an area where we need to do better. We appreciate you taking the time to share your experience, as it helps us improve how we support our insureds throughout the claims process. Thank you for bringing this to our attention. Best Regards, Jennifer Smarelli
该教会去年首次提出索赔，但遭到否认。通过承包商接受了同样的索赔。
Babu, Thank you for your review. Each loss is evaluated based on the facts and damage observed for that specific date of loss. A prior claim did not meet coverage criteria at that time, while a later claim involved new damage that was confirmed through inspection and resolved under the policy. We remain committed to fair and consistent claims handling. Best Regards, Jennifer Smarelli
到目前为止，我们对 GuideOne 非常满意，尽管我们上次索赔期间的沟通有点困难。我知道有很多变动的部分，但很多时候我们没有收到对我们的电话或电子邮件的回复。我们感谢您为和散那所做的一切。
Roxanne, Thank you for taking the time to share your feedback and for your kind words about GuideOne overall. We understand and acknowledge your concerns regarding communication during your most recent claim. While the claim required coordination among several parties, we recognize that there were times when responses may not have been as timely or clear as they should have been. Consistent communication is important to us, and we regret the frustration this caused. Your feedback is appreciated and helps us continue to improve how we communicate and support our insureds throughout the claims process. We are grateful for the opportunity to serve Hosanna and remain committed to providing dependable service moving forward. Best Regards, Jennifer Smarelli
只是他们在通话和请求期间提供的清晰度。
Deacon Samuel, Thank you for taking the time to share your experience. We’re glad the clarity provided during the call and subsequent request was helpful. Clear and effective communication is important to us, and we appreciate the feedback. Best Regards, Jennifer Smarelli
解决索赔的速度以及您与我们屋顶工的合作程度。
James, Thank you for your feedback! We’re glad to hear you were pleased with how quickly your claim was settled and how smoothly we worked with your roofing team. Providing timely resolution and strong coordination is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
对于闪电损坏的索赔，我完全超出了自己的舒适区。唐娜·约翰逊（Donna Johnson）是我的调节员，非常有帮助。
Sherry, Thank you for sharing your experience. We know lightning damage claims can feel overwhelming, especially when they fall outside your comfort zone. We’re glad to hear that Donna Johnson was able to guide you through the process and provide the support you needed. We appreciate you taking the time to recognize her efforts. Best Regards, Jennifer Smarelli
Chris, Thank you for your feedback! We’re glad to hear you found our service prompt and thorough. Providing responsive and complete support is important to us, and we appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
优质的客户服务，非常专业且及时。超出了所有人的预期！
Mike, Thank you for the wonderful feedback! We’re thrilled to hear that you experienced great customer service that was professional, prompt, and exceeded your expectations. We truly appreciate you taking the time to share your experience. Best Regards, Jennifer Smarelli
共 102 条符合条件的评价