Happynocnoc is a designer kids lifestyle brand, offering cute and quality clothes for kids aged 0~14 with some of the best clothes like hoodies, t-shirts, pajams, family matching sets, swim and so on. We offer free standard shipping on orders $79.
I bought two identical DX-OK02 desk lamps from Happy Nocnoc’s website in late 2023 for $169 USD each. One of the plastic shaft joints has now broken.
I knew the warranty had expired and wasn’t asking for anything free. I simply asked if I could buy the replacement part or pay to have the lamp repaired.
Customer service replied that the lamp was out of warranty and “not supported.” This was surprising because their own warranty page says that expired products can still be repaired for a fee and even lists charges for shaft and pole repairs.
I pointed this out to them, but they only repeated that the warranty had expired and that replacement parts were unavailable. They never answered whether I could send in the complete lamp for a paid repair or explained why their published repair policy did not apply.
I bought two of these lamps and was perfectly willing to pay for the repair. Instead, I’m left with an expensive lamp that cannot be used and a published repair policy that the company has not honoured.
The shipping was fast, and the packaging was good. However, there is no after-sales service. I tried contacting them through multiple channels but never received any response.
I bought three pieces of children's clothing during Black Friday, but it's been two months, and I still haven't received them. I also can't get in touch with customer service.
Customer service replied slow and vague. Not mentioning that their return policy is terrible - purchase a lamp with flaw and they do NOT offer free return. Be aware this merchandise!
The floor lamp doesn't work. And they don't want me to return it. They ask me to send them video to prove the lamp doesn't work. After I send the video, they said that's not enough and ask me to send more evidence. WFT!
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