HCL Clamping USA

Hi Mike Thanks for the review and sorry for the error on our part. We will always try and sort out any issues quickly and treat customers how we would wish to be treated. thanks for your understanding and sorry for any hassle incurred.

Thank you for the great review and glad to hear shipping was fast, most appreciated.

Thank you so much for the great review, this means a lot us, so thank you for taking the time to leave it!

Hi Jason Thank you for the order and sorry for the time the parcel took to get to you. As established via email, it was the fault of USPS who misdirected the parcel and ultimately delayed the entire process. For our part, we picked, packed and dispatched the order the same day the order was made and when it came to light that USPS has made an error we kept you updated and resent using a faster courier, UPS at our own cost. I hope you can see that despite the error by USPS we actually did try to make the situation right. in light of the above, despite the delay it would be most appreciated if you could remove the 1 star review. As a small family business this will impact us negatively and I am sure overall you don't want to do that as its clear our intentions were pure and honourable and instead if you could accept our deepest apologies for the situation it would mean a lot to us. Again we are very sorry for the delay caused by USPS and we thank you for your custom. Kind regards HCL. EDIT: Hi Jason, just checking if you would mind removing or amending the review you left us. We replied to your review initially, did you get a chance to read it? Just to say, it may seem trivial but to a small family mom & pop business, the bad review could cause us a lot of damage which I am sure you don't really want considering we did sort the issue out and have little to no control over corporate giants like USPS who caused the issue. Thanks again for the order and sorry to reach out to you on this.

Thank you for taking the time to give us a great, 5 star review. We appreciate it greatly!