HCL Clamping USA 回复2025-10-27Dear Patrick
We sincerely appreciate you bringing your concerns to our attention and apologize for the frustration you've experienced.
We understand you are awaiting a refund on the items from your order which you have returned following the email we received on the 15th of October in which you state you ordered the wrong sizes.
Product Refund: We confirm that your return was received late last week. We have processed the full refund for the cost of the products from order 10393 today, Monday 27th. You should see these funds credited back to your original payment method within the next 3-5 business days.
Please can you remove or amend the 1-star review, I have checked all communications, and I can’t see that we did anything wrong in this situation. As a small family business, the 1-star review can really damage us and may put people off using us and I am sure that’s not your intention given the situation
Again, we apologise for any inconvenience incurred