Health Coach Institute

Thank you for your feedback, Lesley! We apologize that deferring to a class beyond the February 2026 cohort was not an option late last year. I'm so glad we were able to connect recently about the option to join us for our Fall 2026 class, and I look forward to hearing back if this timing does end up working out for you.

Thank you for sharing your feedback and concerns, Silvia. We are so sorry to hear this, as this is not the experience we aim to provide for our students. We've reviewed the series of communications with our team members and have taken note of where this process may have been confusing - please accept our sincere apologies for this! It looks like payments may be a concern at this time. If we can assist with a payment arrangement to get you back on track, we'd love to help out. Please reach out to us any time at [email protected] if you would like to resume the program, and we will be on the lookout for your message to ensure that you get the help you need quickly.

Thank you for taking the time to share your concerns, Kayla. We value all student feedback, and we are always eager to improve the experience of both our students and prospective students. We also appreciate you voicing your concerns with us last year in July 2025. Although we wish we were able to offer you a different solution at that time, because your request came over a year after the date of enrollment, we were unfortunately unable to provide a refund after that amount of time had passed. After reviewing the communications with our team, it sounds like the primary concern was that you had not secured a client yet and that this was an anticipated outcome after conversations you had with your enrollment advisor. While we strive to deliver exceptional Health & Life Coach training programs that prepare students for entering the field as certified coaches, we do also recognize that there are steps our graduates must take in order to begin building their practice and attracting clients as a new coach. We will be following up soon via email with some helpful resources and tools that will be a good starting point in continuing the search for clients as you get started as a Health & Life Coach. Thank you again for your honest insights, and we look forward to supporting you further.

Thank you for sharing your perspective. We understand that cancellation policies can feel disappointing, especially when your circumstances or plans change after enrollment. At HCI, the cancellation window and payment terms are included within the enrollment agreement and terms that students review and agree to prior to enrolling. We strive to make these details available throughout the enrollment process so students can make the decision that feels right for them. We truly appreciate you taking the time to share your experience and perspective. We understand this situation has been frustrating, and feedback like yours helps us continue evaluating how we communicate and support students throughout the enrollment process. We sincerely wish you the very best moving forward.

We’re sorry to hear that you feel this way. HCI is committed to providing transparent enrollment information, including our cancellation policy and enrollment terms, which students review and agree to prior to joining the program. We understand that circumstances can change, and we know these situations can be frustrating. We appreciate your feedback and wish you the best moving forward.

Thank you for sharing your experience and thoughtful feedback! We’re so glad to hear the coaching techniques felt valuable and impactful for you. As HCI continues to grow and evolve, program updates are introduced over time, though many students are still actively working through and benefiting from BHLC as it currently exists. We also appreciate your thoughts on the business-building content and are happy to hear the Coaching Zones helped fill in some of those gaps. We will be sure to share your feedback with our internal teams, and hope you continue to utilize the HCI resources you have for your coaching career! Wishing you lots of success!

Thank you so much for sharing your experience! We’re honored to be part of your journey into life coaching and love hearing how that “light bulb moment” led you to HCI. 😊 It’s completely normal to feel both excited and a little overwhelmed when stepping into something so meaningful and transformative. We’re thrilled to hear that the program has felt structured, professional, and supportive as you grow your skills and confidence! Thank you again for being part of the HCI community.

Thank you for your feedback—we really appreciate you sharing your experience. I’m sorry to hear that the navigation and lack of follow-up felt frustrating. That’s not the experience we aim to provide, and we will share this feedback with our teams. I’m glad to hear you’ve found the coursework content valuable. If you’re open to it, we’d love to support you further—please feel free to reach out to us at [email protected]. Thank you again for helping us improve.

Thank you for taking the time to share your experience—we’re so glad to hear you had such a positive interaction during the enrollment process! We’re sorry for the confusion caused by the emails and notifications ahead of your program start date. We can see how that would feel overwhelming and make it seem like you might be missing something. Your feedback is incredibly helpful, and we’ll be sure to share it with our team as we continue refining the timing and clarity of our communications. We’re excited for you to get started in mid-May and truly appreciate your confidence in the value of the program.

Thank you for sharing your feedback. We’re really sorry to hear how frustrating this situation has been, and we understand how disappointing it can feel when plans change. As part of the enrollment process, all students are asked to review and agree to the terms, including the cancellation policy, before completing registration. While we’re not able to approve a cancellation outside of that policy, we do want to make sure you’re aware of the options available to continue moving forward in your program. We truly appreciate you taking the time to share your experience. Your feedback is important and will be shared with our team as we continue working to improve.

Thank you for taking the time to share your feedback. We’re so sorry to hear about the confusion and understand how frustrating that must have been. Our team will be reaching out to you directly to ensure you have clear information around your course deadlines, access period, and any available extension options. For the Life Coach program, we do offer free extensions, and we’re happy to walk you through how that works. We also appreciate you sharing your feedback regarding webinar scheduling. We’ll be sure to pass this along to our internal teams as we continue working to improve the student experience. We are here to support you! If you need any additional assistance, please don't hesitate to reach out to our Support Team at: [email protected].

Thank you so much for your wonderful review, Sarah! We want our students to feel supported in their journey, and appreciate you for recognizing that. Please don't hesitate to reach out to us anytime in the future, our teams are happy to help.

Thank you for taking the time to leave a review. We are so glad to hear that you're enjoying the program and finding it accessible. Keep up the great work!

After reviewing your account, we’re sorry to hear you’re disappointed with our cancellation policy. However, we would like to clarify that we are committed to transparency; our 7-day cancellation window is clearly outlined in our terms and conditions at the time of purchase to ensure all students are aware of the timeframe. While we cannot process a refund outside of this period, we are fully committed to helping you get the most out of your investment. Please reach out to our support team at [email protected] so we can ensure you have everything you need to succeed in the course.

Thank you for sharing this and for your willingness to continue; we can see how much this means to you. Our records show that several attempts were made to reach you, and we're sorry those communications didn't land as intended. A member of our team will be reaching out to you directly to discuss the options available and the best path forward. We look forward to supporting you.

Thank you so much for sharing your experience! It’s great to hear that the program is helping you build confidence in your coaching skills, and that the class structure is working for you. We are extremely happy to have you as a part of the community, and we will be sure to share your feedback with the Advanced Health Coach Faculty!

We love hearing this—thank you so much for sharing! Starting something new online can definitely feel a bit overwhelming at first, so it means a lot to know you felt supported every step of the way. That’s exactly what we aim for—making sure you have the resources, guidance, and encouragement to succeed. Wishing you success on your new journey, you’ve got this!