Founded in Singapore, Hekka is an international online marketplace that features a broad range of products and is emerging as a lifestyle shopping platform that brings products at a fair price to netizens. Together with its large audience, Hekka cherishes and celebrates everyday moments through its capability to create an inclusive, cross-border and seamless shopping experience for all. Counting on high-end technology and following emerging trends, Hekka stands as a reminder that living life while celebrating simple everyday pleasures is a great way to achieve life’s fulfillment. To learn more about Hekka, visit www.hekka.com.
I ordered a dress 2 weeks ago for my daughters homecoming & it says delivered but have not seen it all all. Emailed them 2 times with no reply & now no way to ask for refund 😡
Hekka 回复2022-09-13
Dear Customer,
We are sorry to hear that you haven't received your order yet.
We at Hekka offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://hekka.com/support/shipping-policy
We at Hekka can be contacted 24/7 via our Support Center and Live Chat.
Please offer us your order number or kindly contact our support email for help.
We will follow up on your issue within 24 hours.
Best Regards
Hekka Customer Service
I ordered dry erase boards from your company through Amazon. There were only 30 in the box and 2 of them had some sort of glue on them. I am disappointed. I needed these for my class at school.
Hekka 回复2022-09-15
Dear customer,
This is Hekka.com, please reconfirm your purchase and contact right customer service.
If you have questions related to our website, please feel free to contact us: https://www.Hekka.com/contact-us/
Sincerely,
Hekka Customer Service
I liked the dress I ordered but it was too large. I contacted customer service and they immediately reacted and helped me look for a solution. Others may have had return issues, but I was thoroughly pleased!
Good day, I trust i like your product, most especially the USB fan, I want to be your distributor here in Nigeria and west Africa.
Hekka 回复2022-09-21
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at [email protected]
See your reply to me below - you might want to educate your own Customer Service about your policy as clearly they are not aware that full refunds are required to comply with UK law, right to return for whatever reason! Even on the floryclothe website, it's not the case. You might want to look at that ....
Hekka 回复2022-09-06
Dear Customer,
Thank you for notifying us of your complaint.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product ，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: https://hekka.com/support/return-policy
We at Hekka can be contacted 24/7 via our Support Center and Live Chat.
Please feel free to contact us here: https://www.Hekka.com/contact-us/
Please offer us your order number or kindly contact our support email for help.
We will follow up on your order within 24 hours.
Best Regards
Hekka Customer Service
Ordered 4 items, one was cancelled and only reimbursed for partially (even though not my fault they couldn't deliver 4 items as offered). 3 eventually arrived , but late so trying to send one back as far too big. And now they are stalling .... not good enough
Hekka 回复2022-09-05
Dear Customer,
Thank you for notifying us of your complaint.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: https://hekka.com/support/return-policy
We at Hekka can be contacted 24/7 via our Support Center and Live Chat.
Please feel free to contact us here: https://www.Hekka.com/contact-us/
Please offer us your order number or kindly contact our support email for help.
We will follow up on your order within 24 hours.
Best Regards
Hekka Customer Service
I'm glad I trusted the many positive reviews. I found a deal on a phone that seemed too good to be true. In the end it worked out amazing. Constructive criticism for the company, however, It would be nice to have a tracking number. Rather, Hekka will tell you via your account with them, when the package is sent, and then there's radio silence until it arrives. Mine was 2 days late, but i trusted the many positive reviews here. China to Germany is a long trip, I stayed patient.
Beautiful designs, great quality and unbeatable prices. Seriously!
I placed my first order and it shipped so fast I couldn't even add a couple of outfits I forgot to add to my cart. The customer service was brilliant and let me use the coupon I forgot to use on my first order to place a second one. I have to say the quality and the price is unreal, I was not expecting such high-quality fabrics. Overall, very nice experience. I only wish I had more money to keep buying more.
the products are perfectly fit ,and the great thing about this company ,they pursuit what the customers needs,like If the product not available and you left a note you wanted this product, before they send the order ,they contact you first and ask you if you still need the other product cause it's available now.not so many companies do that of course.
Hekka is one of the best companies I purchased products from, they have a very fast delivery 24/7 very responsive customer service and generally they make things very easy.
They have good quality clothes with affordable prices , I am very happy with the service as they are as the pictures, It is the first time to use this website but not the last
I bought two swimsuits from Hekka ,The quality is more than perfect , The shipping time is very fast , They are true to size , I loveee their clothes soo muchhh , I am very satisfied customer I highly recommend it
Good quality of service and product.
Purchase a White Dress with them that I will wear to a summer vacation trip. Purchased the dress and pay it thru paypal, at 1st I was hesitant regarding with the quality and the service of the company. The order got a bit delayed due but I was notified thru the email, it can happen due to the country or the shipment process. When received the product it was comfy, i expected that the top part is a bit see-through but it was a perfect pair with my undergarments/bra. The dress is comfy and jives with the summer outing with the family.
I will purchase again for our upcoming event. Thank you and happy customer here!
I only gave it one star because I couldn’t go any lower than that. I ordered from Hekka weeks ago, and I haven’t heard nothing from them since, I’ve emailed them, no response. I am trying to be patient with them before I put them on my podcast as a fraudulent company. I keep seeing ads about sales, but nothing about my money. Why isn’t there a way to call this company? Maybe it’s time that I contact my local state attorney’s office, and the BBB.
Hekka 回复2022-08-09
Dear William,
We are very sorry to hear you experienced poor customer
service from the Hekka team.It's important to us that our customers have a great experience when shopping at Hekka!
We have checked that your order is 4789963555063, and the package has been signed for on June 11.
We checked the mailbox and did not receive your message from [email protected], we are sorry for not helping you solve the problem.
Besides, you have any questions you can contact our account teamour after-sale team will follow up on your issue within 24 hours.
Thank you for your understanding and patience.
do not buy from them!!! scammers. try to return something and they only give half back...if you are lucky. i had to involve paypal to get my refund
Hekka 回复2022-08-09
Dear Lori,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://hekka.com/support/return-policy
Please feel free to describe the request If you are not satisfied with our resolution provided, we always cherish customer's satisfication.
Could you please offer us your order number?
We will keep following up on your issue within 24 hours.
We look forward to hearing from you soon.
Best Regards
Hekka Customer Service
Questico
Messinawholesale
eikoai.com
wearviceversa.com
IMPEKKABLE
Joymemento
Marlovale