Founded in Singapore, Hekka is an international online marketplace that features a broad range of products and is emerging as a lifestyle shopping platform that brings products at a fair price to netizens. Together with its large audience, Hekka cherishes and celebrates everyday moments through its capability to create an inclusive, cross-border and seamless shopping experience for all. Counting on high-end technology and following emerging trends, Hekka stands as a reminder that living life while celebrating simple everyday pleasures is a great way to achieve life’s fulfillment. To learn more about Hekka, visit www.hekka.com.
I ordered boots ,got an apology for them not being delivered in the usual 72 hours ,I've emailed to ask when I am going to get my order got no response and I'm still waiting for my order over a week now and I'm getting 2 texts a day offering me discount on new orders I cant reply STOP as stated because it wont send and ive blocked 2 numbers now from them texting me and they just use another number and do it again I'm pretty sure I'm being scammed and I've paid them the best part of £40 !!!! Very disappointed. R Winn .
Hekka 回复2022-11-10
We want to help, but it seems we have no record of your account based on the information you have provided, Rosemary.
Would you like to provide your order number?
We apologize for your experience and hope to solve your problem
Looking forward to your reply
Hi, sorry to keep you waiting, your order is in transit
Tracking number: 605946130916000013602459
Tracking Results: TRACK718 | ONE-STOP QUICK TRACKING
Slight delay due to customs clearance.
We apologize for any inconvenience caused.
All garbage in the mystery boxes ive yet to get anything good.
Hekka 回复2022-11-10
Thanks for taking the time out to leave us a review, Alfred. Your satisfaction is especially important to us.
Our support team is currently working on a resolution for you. We appreciate your continued patience and cooperation. If new details arise, please email us at [email protected].
By sending the right item that they portray in the picture they show you. i ordered a long light green chunky knit cardigan to layer for outside colder weather, it came grey muddy green colour im a size 14 it wouldnt fit a size 6 it wasn't chunky the workmanship was something to be desired it was horrendous, i got in touch with company customer care terrible, i will never shop wirh this company again appalling.
Hekka 回复2022-11-08
Hi, Thank you for notifying us of your complaint.
Our support team is currently working on a resolution for you. We appreciate your continued patience and cooperation. If new details arise, please email us at [email protected].
I bought my Christmas Jumper as it looked lovely on the picture…I received my Christmas Jumper today - looks nothing like the one on the model, different material, no glitter - just a print. Gutted as I was looking forward to wearing it 🥲
Just to add I received an apology from Hekka and they have refunded me my monies. Good Customer Service.
Hekka 回复2022-11-03
Hello, thank you for notifying us of your complaint.
We have contacted you via email to resolve your feedback
We will follow up with your question within 24 hours.
We look forward to hearing from you.
Terrible customer service, when you go to the website you get offered 10% off as a first user. When you give them your email, you get an email with coupon codes which gives you 10% off and 20% off. However when you try to use it, they don't work and when I talked to customer service, they said it will only work for clothes (when in the email it clearly says electronics). Really makes a company untrustworthy!
Hekka 回复2022-10-20
We’re so sorry that your experience did not match your expectations. Can you provide your email so we can contact you to resolve the issue? Or you can be reached at [email protected] contact us.
We look forward to hearing from you
I am always worried about purchasing items I see on a Facebook or Instagram ad, and it probably took me a month before I decided to actually by anything, but I am glad I did. I bought two dresses and love them both. They are comfortable, fit great, and they shipped a lot quicker than I expected
Happy so far!I was very hesitant to order from them…
I was very hesitant to order from them after reading so many negative reviews. Thankfully, I gave it a try! I received my order in about 2 weeks. The quality of items (2 swimsuits,and a dress) is pretty good! They are true to size. I will definitely be ordering more stuff from them.
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