Hike Footwear

We are truly and sincerely sorry to hear about the sizing issues you experienced with your shoes and, most importantly, the frustration caused by not receiving a response to your emails regarding your return and refund. This is not the experience we want any of our customers to have, and we deeply regret the inconvenience, disappointment, and frustration this has caused. We take your concerns seriously and sincerely apologize for falling short in our communication and support. Your feedback is extremely valuable, and we are committed to improving our processes to provide a better experience for our customers. Hike Footwear Customer Service

We apologize for the experience you've had with your recent order, receiving the wrong colors and sizes, and the subsequent confusion regarding returns and exchanges. We understand how disappointing it is to not receive what you ordered and then encounter difficulties trying to resolve the issue. Your feedback is incredibly important to us, and we are actively reviewing our processes to prevent similar situations and improve our customer service. We appreciate you bringing this to our attention. Hike Footwear Customer Service

We apologize for the frustrating and disappointing experience you’ve had with your recent order and exchange. We completely understand how upsetting it is to face repeated delays, unclear communication, and a complicated process while still being left without a pair of shoes you can actually wear. This is far from the level of service we strive to provide, and we deeply regret the stress, inconvenience, and disappointment this has caused. Thank you for bringing this to our attention, and please know that we are committed to making this right. Hike Footwear Customer Service

It's great to hear that you're enjoying the comfort, style, and value of your Hike sneakers! Knowing that our footwear met your expectations and that you love the overall experience truly means so much to our team. Thank you for your feedback. We appreciate your support and are grateful to have you as part of the Hike Footwear community. We hope you continue to enjoy every comfortable step! Hike Footwear Customer Service

It's disappointing to receive shoes that don't fit, and we sincerely apologize for the difficulty you've had in resolving this issue. We are truly sorry about your frustrating experience with our footwear and our customer service. We understand your frustration with the exchange process and the lack of timely communication. We are actively working to improve our sizing information and communication channels. Hike Footwear Customer Service

We’re so happy that your shoes have lived up to your expectations! Knowing that you’re enjoying your Hike Footwear and experiencing the comfort you were looking for truly means so much to us. Thank you for trusting us and taking the time to share your experience. We sincerely appreciate your support and hope your shoes continue to bring you comfort and confidence with every step. Hike Footwear Customer Service

We regret the inconvenience this has caused, and we’re truly sorry that this experience left you feeling your money was wasted. It is disappointing when a product doesn’t meet your expectations, and even more upsetting when you’re unable to get the timely support you deserve. Your feedback is extremely important to us, and we genuinely appreciate you taking the time to share it. We are committed to improving our products, communication, and customer support to ensure a much better experience for all of our customers. Hike Footwear Customer Service

Apologies for the frustration and disappointment you've experienced due to the lack of response regarding your return and exchange inquiry. We understand how upsetting it is to reach out for assistance and not receive the timely support you deserve. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience this has caused. We are actively reviewing what happened and working to improve our communication and support processes to ensure our customers receive the assistance they need. Thank you for bringing this to our attention and giving us the opportunity to do better. Hike Footwear Customer Service

We’re so glad that our shoes have become a favorite for your son! It truly means a lot to know that he’s enjoying the comfort and experience of wearing them. Thank you so much for taking the time to share your wonderful feedback with us. Hike Footwear Customer Service

Thank you so much for the feedback. Hearing that our shoes are keeping you comfortable through 10 hour days on your feet means absolutely everything to our entire team! Your fantastic recommendation means a lot to us! There is truly no greater compliment than a personal recommendation from a happy customer and we are so incredibly grateful for that. Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. Here is to many more comfortable balanced and traction filled steps ahead! Hike Footwear Customer Service

We are truly sorry to hear about the difficulties you've experienced with returning your shoes and the lack of follow-through with our service. It's incredibly frustrating when a product doesn't fit, and we understand your disappointment with the support you've received. We are actively working to improve our communication and customer support processes. Hike Footwear Customer Service

Your concern about the approaching return window and the lack of response to your inquiries is valid and unacceptable. You deserved so much better from us and we take full responsibility for that. Please reach out to us at [email protected] with your order details and we will personally step in and honor your return request right away regardless of the timeline since the delay was entirely our fault and not yours. We are fully committed to making this right for you immediately. Hike Footwear Customer Service

We completely understand how stressful it must be to receive incorrect items and then feel unsupported while trying to resolve the issue. This is not the experience we want our customers to have, and we deeply regret the inconvenience, frustration, and time this has caused you. Your feedback is extremely important to us, and we are carefully reviewing our processes and communication to help prevent these issues and provide a better experience moving forward. Hike Footwear Customer Service

Receiving two out of three pairs that did not fit and then struggling to get a proper resolution is completely unacceptable. You deserved so much better from us and we take full responsibility for falling so far short of your expectations. We respect your perspective as a former small business owner and we completely understand why this level of service is so disappointing. You know firsthand how important it is to take care of your customers and we regret that we have not demonstrated that same commitment to you. Please reach out to us at [email protected] with your order details and we will personally step in and make sure everything is properly resolved for you right away. We are fully committed to making this right for you immediately. Hike Footwear Customer Service

We are so deeply sorry for everything you have been through and we truly mean every word of that. You have gone above and beyond to resolve this and we have failed you at every single step. We are deeply ashamed of that. Please reach out to us at [email protected] and we will make sure you receive either your shoes or a full refund immediately. No more bots no more runaround and no more wasted time. You have been more than patient and you deserve a proper resolution right now. Hike Footwear Customer Service

We’re happy that you love your new Hike shoes and that you’re considering purchasing from us again! Thank you for taking the time to share your experience and your thoughtful feedback regarding the sole thickness and how it impacts comfort on uneven surfaces. We’re also glad to hear you’ve discovered our orthopedic insoles and hope they provide the added support you’re looking for. Your insights are incredibly valuable, and we’ll be sure to share your feedback with our product team as we continue working to improve our designs and customer experience. Hike Footwear Customer Service

We're sorry for what you had with the shoe sizing and return process. We completely understand how upsetting it is to receive shoes that do not fit as expected and then face additional challenges when trying to arrange a return, especially as a frequent online shopper. We sincerely appreciate you sharing your feedback regarding our width information and return experience. Your comments are incredibly valuable and will help us identify areas where we can improve to provide clearer guidance and a better overall customer experience. Hike Footwear Customer Service

It's absolutely wonderful to hear how much you love your barefoot shoes! Knowing that they've become a cherished part of your daily life, especially after being a "barefoot girl" for so long, truly warms our hearts. We're thrilled that you're wearing them everywhere and plan to recommend them to everyone you know. Your enthusiasm and support mean the world to our team, and we're so grateful to have you as part of our community! Hike Footwear Customer Service

Receiving the wrong shoes and then struggling to get a response while trying to resolve the issue is incredibly frustrating, and we completely understand why this has left you feeling let down. This is not the experience we want any of our customers to have, and we truly regret the stress and disappointment this situation has caused. You should have received the correct order along with the timely support and assistance you needed. We sincerely apologize for falling short and appreciate you bringing this matter to our attention as we work to improve our service and support. Hike Footwear Customer Service

We deeply regret for the inconvenience, uncertainty, and time this has taken from you, and we apologize for letting you down. We understand how upsetting it is to reach out multiple times for return instructions, encounter technical difficulties, and still not receive the support you needed. Your experience is not the level of service we strive to provide, and we take your feedback seriously as we continue improving our communication, systems, and customer support processes. Thank you for bringing this to our attention and giving us the opportunity to do better. Hike Footwear Customer Service