HILLMAN - Innovative hunting clothing

Thank you for your feedback — we’re really glad to hear you loved the boots. We’re sorry to hear that our website and customer service didn’t meet your expectations, and we truly appreciate you bringing this to our attention. We’re actively working on improvements and hope to give you a much smoother experience next time.

We are truly sorry to hear about your injury and the difficulties you experienced during your hunt. At HILLMAN we take safety, product reliability, and customer feedback very seriously, and we understand how disappointing it must have been for your trip to be affected in this way. In your message to us after the hunt, you mentioned that you had noticed the cam-locking system loosening on the first day. Our warranty policy requires customers to notify us as soon as they become aware of any issue so we can prevent further risk by inspecting, repairing, or replacing the product promptly. Unfortunately, we were not informed at the time you first noticed the issue. If we had been notified immediately, we would have taken action right away to ensure your boots were safe to use. Because the boots continued to be used after the problem was observed and the incident was reported only after your trip, we were unable to determine whether the damage occurred before or as a result of the fall. For this reason, a refund or replacement was not possible under our warranty terms. However, we did offer to repair the cam-locking mechanism for you at no cost. We understand your frustration and remain committed to fair and transparent service. If you would still like us to repair or inspect the boots, please contact us directly — we will be glad to assist you further.

Thank you for your positive feedback. We’re pleased to know that your order met your expectations. We look forward to serving you again in the future.

Thank you for reaching out, Richard! As we explained via email, your order is currently being held at customs. We are waiting for it to be released and delivered back to our warehouse, after which we will promptly issue your refund. Again, our apologies for the late reply from our support team, we were facing a huge volume of orders and emails; regardless, this is not an excuse.

Thanks for your feedback! We’re glad you love the boots and appreciate your note about shipping locations. We’ll work on making it clearer whether items ship from Europe or the US. Thanks for helping us improve!

Thanks for your feedback! We’re glad you love the boots!

Thanks for your feedback! We’re glad you love the boots!

Thank you so much for your kind review, Ion! We’re glad to hear you love the jacket and overall quality. We’re sorry the pants didn’t fit as expected, and we’ll be happy to assist with an exchange for the 3X size. We appreciate your support and are thrilled you’re happy with your purchase!

Thank you so much for your kind review,Jerald!

We're thrilled to hear that our boots are the best quality and comfort you've experienced in over 30 years—that's high praise! We also appreciate your suggestion for a taller, snake-proof version for southern hunters. We'll pass this excellent concept on to our design team!

Hello Edward! We are so sorry to hear about the significant delay and frustration caused by the lost shipment. We truly apologize for this experience. We appreciate your patience and will use this feedback to improve our shipping processes immediately. A representative from our company will contact you via email.

Hello Ronnie, Thank you for your feedback. I’m sorry you couldn’t reach us by phone, but I have been assisting you personally via email and have been working to resolve your issue. We take service accessibility seriously and appreciate your input. Kind regards, Marie

Hello Conrad, We sincerely regret the frustration and inconvenience this situation has caused. We understand that unexpected import duties can be a significant concern and we are prepared to reimburse you for these costs once the products are returned. We would like to emphasize that we have proactively offered a free return solution on multiple occasions and have been in continuous communication to ensure that the process is as clear and straightforward as possible. At this point, we are awaiting the return of the products so that we can complete the resolution and provide the appropriate compensation for the import duties incurred. Our team takes these matters very seriously, and we are committed to providing a professional, satisfactory resolution while also taking steps to prevent similar issues for other customers in the future. We greatly appreciate your patience and cooperation and hope to conclude this matter promptly and fairly. Warm regards, Marie

Thank you for this absolutely fantastic, thorough review! We are delighted you find the fit, fabric, and value of our natural gear exceptional. We deeply appreciate you highlighting the important benefits of natural fibers—like comfort, odor resistance, and health considerations—and for supporting our small business.

Hello Philip, We are very sorry about your experience. Regrettably, this situation was caused by a courier issue beyond our control, and we fully understand the frustration and inconvenience it has caused. We have already been in direct contact with you and are actively taking steps to provide a satisfactory resolution. Furthermore, we have reviewed our internal processes and implemented measures to help prevent similar issues from occurring in the future. We greatly value your feedback, as it allows us to continually improve our service, and we appreciate your patience and understanding throughout this process. Warm regards, Marie

Hello Anthony, Thank you for sharing your first impressions! Great idea to size up for those heavy wool socks—perfect for Alberta hunting trips. We hope the boots keep you warm and comfortable out there, and we’d love to hear how they perform once you’ve had the chance to test them in the field. Warm regards, Marie

Hello Michael, Thank you so much for your wonderful review! We’re delighted to hear that your Hillman boots made such a difference on your hunt and that they’ve earned a place as a trusted part of your gear. Feedback like yours reminds us why we put so much care into designing boots that can stand up to tough conditions while keeping hunters comfortable. We truly appreciate your trust and support, and we look forward to being part of your future adventures. Warm regards, Marie

Hello Page, We’re truly sorry for the issue you’ve experienced with your order. We completely understand how frustrating it is to be left waiting. Please know that we are already in touch with you via email regarding this matter and are simply waiting for your instructions so we can proceed with the next steps. Your satisfaction is very important to us, and we’re committed to resolving this as quickly as possible. Thank you for your patience and for giving us the opportunity to make things right. Warm regards, Marie

Hello Michael, Thank you for your feedback. We’re sorry for the inconvenience caused by the delivery delay. I can confirm that we have received your returned boots and, as per your request, your card has been refunded. We hope this resolves the matter to your satisfaction. We appreciate you taking the time to share your experience, and your feedback helps us continue improving our processes for all customers. Warm regards, Marie

We take these claims very seriously. We sincerely apologize for any unexpected import duties and the perceived lack of transparency regarding shipping origin. This is a critical error in communication that we are investigating immediately. For the issue with the sizing and the return, please contact our support team right now so we can provide a free return shipping label and process your refund or exchange immediately.