Courteous support but ultimately left stranded by rigid policies. No chair after a month. an ergonomic chair on June…
I ordered an ergonomic chair on June 30th (Order 4711). On July 13th, DHL Spain failed the delivery due to a driver error and incorrectly marked my valid address as "unknown." Since then, the tracking has been completely frozen.To be fair, Holludle’s support agent, Claire, was polite and did try to help initially. She escalated the case with DHL and even linked my email to the carrier system to speed up updates. However, absolutely nothing progressed on DHL's side, and the package remains lost in limbo.When the courier route failed, the customer service process broke down. Holludle directed me to their "Worry-Free Purchase" protection via Seel. Seel's automated system completely locked me out until July 31st and confirmed they can only offer a refund, not a replacement. I explicitly emailed Holludle to explain this, stating that I do not want a refund—I just want the chair I paid for—and asked if they could take responsibility as the merchant to ship a replacement. Unfortunately, that email has gone unanswered for days.While the staff is polite, the company relies on rigid third-party automated systems that leave customers stranded when shipping errors occur. I am deeply disappointed to be without my chair after a month of acting in good faith.
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