Home Alliance

Dear Justin, we’re sorry to hear that your recent experience didn’t meet your expectations. Our team is reviewing what happened to make sure we can prevent it in the future. We also value your feedback regarding the service process, as this isn’t the standard we strive to provide and will be addressed with the appropriate team. If you’d like to speak with us directly, you can reach us at [email protected] or call us at tel:(877) 590-9593.

Dear David, Thank you for bringing this to our attention. We are sorry to hear about your concerns regarding the pricing. Our service quotes are based on the specific diagnostics performed by our technicians, which can vary depending on the appliance’s condition and the repairs needed. That said, we truly value transparency and would be happy to review your case in detail. Could you please contact us directly at [email protected] or call us at tel:(877) 590-9593.? This will allow us to revisit the estimate and ensure you receive clear information regarding the recommended repair. We appreciate your feedback and the opportunity to clarify this matter.

Dear Scott, Thank you for sharing your experience, and we’re truly sorry that our service did not meet your expectations. We’ve since spoken and I’m glad we could resolve the matter with a full refund. We deeply value your feedback and are committed to improving. Feel free to reach out to us anytime if there’s anything else we can do for you. Warm regards, The Home Alliance Team

Thank you Thomas. We’re so glad you’re happy with our service! Your satisfaction is our priority.

Thank you for your kind words! We're thrilled to hear you had a great experience. Looking forward to serving you again!

We’re sorry to hear about your experience. Please reach out to us so we can make things right!

Thank you for sharing your experience, and we’re sorry to hear that the membership details weren’t communicated clearly. Our $99 monthly membership is designed to offer ongoing benefits like discounts on repairs, priority scheduling, and free estimates to help our customers save in the long run, especially for homes with multiple appliances that may need servicing. We understand that this plan may not be for everyone, and we apologize for any confusion caused. We're glad to hear the fridge repair was done properly, and we appreciate your feedback on pricing. Our rates are based on industry standards for the specific job, rather than time spent, to ensure a high-quality, thorough repair. We value your trust and hope we can provide a more positive experience in the future.

Thank you for bringing this to our attention. We sincerely apologize for the lack of clarity regarding the membership. The monthly fee for home protection is an optional service designed to offer ongoing benefits such as discounted rates and priority scheduling, but it should always be clearly communicated before signing up. We regret that this wasn’t made clear during your initial call. Please know that we’re here to help—if you would like to cancel the membership or have any further concerns, our team will be happy to assist. Thank you again for your feedback, and we’re glad you chose us for your home service needs.