Hormify

We’re sorry for any confusion and frustration regarding the charges on your account. Hormify only processes charges connected to an order, subscription, or optional plan selected during checkout. If you believe you were charged more than once or that any charge was made in error, please send your order details and prior email history to our support team at [email protected] so we can review the account, confirm the charge history, and assist with any eligible cancellation or refund options under our policy. We understand your concern and would like the opportunity to review this properly.

We’re sorry for any confusion regarding the charges and for the frustration this caused. The $19.99 charge appears to relate to the Wellness Challenge, which is a separate digital plan from the supplement order and is presented during checkout before purchase. The $54.00 charge may relate to the difference between the discounted subscription price and the standard one-time purchase price if a subscription was canceled before the second charge, as outlined in the subscription terms. That said, if you believe you selected no additional items or plans and these charges were made in error, please send your order details and prior email history to our support team at [email protected] so we can review the account, confirm what was selected at checkout, and assist with any eligible cancellation or refund options under our policy. We understand your concern and would like the opportunity to review this properly.

We’re sorry for any confusion regarding the tip option and the $60 charge. The tip option shown during checkout is completely optional and is not required to place an order. Hormify does not require customers to leave a tip in order to receive a discount or complete a purchase. The $60 charge you mentioned does not appear to be a tip. It may relate to the difference between the discounted subscription price and the standard one-time purchase price if a subscription was canceled before the second charge, as outlined in the subscription terms. If you believe a tip or any other charge was added by mistake, please send your order details to our support team at [email protected] so we can review the account, confirm what the charge was for, and assist with any eligible options under our policy.

We’re sorry to hear that you have not received your product and understand your concern about being charged before having the order in hand. If there is an active subscription or digital plan connected to the order, those charges are processed according to the terms shown at checkout. That said, if your product has not been received, our team should review the shipment status along with any related charges. Please send your order details and tracking information to our support team at [email protected] so we can check the delivery status, review the charges on your account, and assist with any eligible options under our policy. We understand your frustration and would like the opportunity to review this properly.

We’re sorry to hear about your frustration and that you have not experienced the results you were hoping for. Hormify is designed to support hormonal balance over time, but results can vary from person to person based on individual body chemistry, consistency, lifestyle, age, and other factors. Any additional products or plans shown during checkout are optional and are presented before purchase. The $19.99 charge appears to relate to the Wellness Challenge, which is a separate digital plan from the supplement order and renews according to the terms shown at checkout unless canceled. Our return policy is also provided before purchase so customers can review the terms before ordering. We understand your concern about having a 90-day supply while the return window is shorter, and we appreciate the feedback. If you believe any product or plan was added by mistake, or if you have questions about your account, charges, or cancellation status, please send your order details to our support team at [email protected] so we can review and assist with any eligible options under our policy.

We’re sorry to hear that you were disappointed with your experience and did not feel heard during your consultation. Hormone therapy and related treatment plans can vary significantly from person to person, and outcomes may depend on individual lab results, symptoms, medical history, dosage, consistency, and other personal factors. That said, we understand your frustration if you felt your concerns were not fully addressed or that your prior history was not properly reviewed. Patient care and communication are important, and we would like the opportunity to review your case and prior interactions. Please send your account details and concerns to our support team so the appropriate team can look into your consultation history and assist with any next steps available under our policy. We appreciate you sharing your feedback and will take it into consideration as we continue working to improve the patient experience.

We’re sorry to hear about your experience and that you felt unwell while using Hormify. Customer experiences with supplements can vary, and if you experienced cramping, irregular bleeding, discomfort, or any other concerning symptoms, stopping use was the right step. We also recommend speaking with a healthcare professional if symptoms continue or if you have concerns about using any supplement. Our return policy is provided before purchase so customers can review the terms before ordering. Regarding cancellation, Hormify subscription plans are offered at a discounted rate compared to the standard one-time purchase price. If a customer cancels before the second subscription charge is processed, the discount difference between the subscription price and the standard retail price may apply. This is not a fee simply to cancel, but the difference between the discounted subscription offer and the standard one-time purchase price. If a renewal order has already been processed or shipped, return eligibility may depend on the order status and our return policy. That said, we understand your frustration if you were trying to cancel, return, and avoid receiving another shipment. Please send your order details and prior email history to our support team at [email protected] so we can review the account, check the cancellation and shipment status, and assist with any eligible return or refund options under our policy.