Hormify

Thank you for sharing your experience. We’re sorry to hear that the order communication and support response did not meet your expectations. Order confirmations and updates are usually sent by email, but if you did not receive a receipt or order number, please check your spam or promotions folder in case the message was filtered. Hormify support is handled by email so the team can review order details, account status, and written requests accurately. Regarding packaging, we understand your concern. If the bottles arrived damaged, opened, missing safety seals, or in any condition that does not seem right, please send photos and your PayPal transaction details to our support team at [email protected] so we can review the shipment. For subscription concerns, our team can also confirm whether your order was placed as a one-time purchase or subscription. Please send your PayPal transaction details and the email used at checkout to [email protected] so we can locate the order, confirm the account status, and assist further.

We’re sorry to hear that your experience was confusing and required repeated follow-up. That is not the experience we want customers to have. Hormify supplement subscriptions and the Wellness Challenge are separate plans, and each should be clearly presented during checkout before purchase. We understand your concern if the distinction between the two was not clear to you at the time of ordering or cancellation. Regarding the additional payment, Hormify subscription plans are offered at a discounted subscription rate compared to the standard one-time purchase price. If a customer cancels before the second subscription charge is processed, the discount difference may apply under the subscription terms. However, we understand how conflicting explanations about this would be frustrating. We also understand your concern about receiving a shipment notification without working tracking information. Tracking can sometimes take additional time to update after a label is created, but our support team should still be able to review the order status and provide clarification. Thank you for sharing detailed feedback. We will take this into consideration as we continue improving checkout clarity, cancellation confirmations, and customer support communication. For further review of your account, cancellation status, or shipment tracking, please send your order details to our support team at [email protected].