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家居与园艺

Horow

59 条评价

4.659 条评价
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关于 Horow

数据更新
网站
horow.com
分类
家居与园艺
所在地
United States
状态
待认证
近 12 个月
59 条评价
差评回复率
100%(5/5 条)
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Horow靠谱吗?

Horow(horow.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 59 条用户评价,属于家居与园艺分类,口碑优秀。好评高度一致,92% 的评价为 4 星及以上;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

K
KK · 写过 1 条评价 · 体验于 2026-03-05 ·

伟大的产品和游戏规则改变者!

这是一款很棒的产品,完全改变了我享受厕所的方式。即使夜灯在使用18个月后不工作,代表仍然很友善地免费给我更换一个,因为它不在保修期。替换品很快就交付了。他们立即回复了电子邮件请求。推荐给很多朋友。谢谢!

Horow 回复2026-03-10

Thank you for sharing your experience with us! We’re delighted to hear that our product has enhanced the way you enjoy your bathroom routine. It’s also great to know our support team was able to assist you quickly with the night light replacement. Providing reliable products and responsive service is always our top priority. We truly appreciate your recommendation to friends and your continued support.

M
Mejia Velez · 写过 4 条评价 · 体验于 2026-02-18 ·

⭐⭐⭐⭐⭐ 出色的客户服务&…

⭐⭐⭐⭐⭐ 出色的客户服务和优质的产品——强烈推荐! 我很少写评论,但这次经历确实值得。在经历了 T38P 马桶安装和设置过程中的一些挑战之后,客户支持团队在各个方面都超出了我的预期。他们反应灵敏、耐心且专业,总是愿意一步一步地帮助和指导我,直到一切问题得到解决。最让我印象深刻的是他们的承诺——直到产品完美运行他们才停止。这种奉献精神表明他们真正支持自己的产品。 现在一切都已正确安装,T38P 可以完美运行。冲水强劲,运行安静,现代化的设计在浴室里看起来很漂亮。您可以看出这是一款注重细节的高品质产品。 这不仅仅是购买产品,而是您之后获得的支持,而这家公司绝对做到了。由于出色的客户服务和马桶的最终性能,我会自信地向任何人推荐该产品和公司。 感谢广大顾客的大力支持和照顾!

Horow 回复2026-02-24

Thank you so much for taking the time to share such a detailed and thoughtful review! We truly appreciate your patience during the installation process, and we’re so glad our support team was able to assist you every step of the way. Standing behind our products and making sure everything works perfectly for our customers is always our top priority. It’s wonderful to hear that your T38P is now performing flawlessly and that you’re happy with both the design and functionality. Your recommendation means a great deal to us. Thank you again for your trust and support!

S
Silvia · 写过 6 条评价 · 已认证 · 体验于 2025-10-27 ·

爱我的厕所

Horow 回复2026-02-24

Thank you so much for your kind words! We’re thrilled to hear that you love your toilet. Your support truly means a lot to us. If you ever need anything, we’re always here to help!

J
Jerre · 写过 2 条评价 · 已认证 · 体验于 2026-01-26 ·

厕所很棒——我们喜欢它。

厕所很棒,但如果能提供清洁液(即使是一小部分样品)就更好了,这样水管工就可以帮助我们学习如何安装它。 现在我们必须自己订购并解决。在前端帮助客户的成本很小。

Horow 回复2026-02-04

Thank you for your great review! We’re glad you love the toilet. We appreciate your feedback about the cleaning fluid sample. We’ll definitely consider adding that in the future to improve the overall experience. Thanks again for sharing your thoughts!

J
Joel Bishop · 写过 1 条评价 · 体验于 2025-11-20 ·

快速到达且状况良好

到达很快并且状况良好。我对厕所很满意,虽然我妻子觉得它看起来太小了。有效冲洗并快速补充。

Horow 回复2026-01-29

Thanks so much for your feedback! We’re glad to hear the toilet arrived quickly and in great condition. It’s awesome that you’re happy with how efficiently it flushes and refills. We totally get that the size might feel a little different—everyone has their own preferences. We’re happy it’s working well for you overall, and feel free to reach out if you need anything!

R
Rudy Mathieu · 写过 2 条评价 · 体验于 2026-01-23 ·

这是我们第一次拥有智能马桶

这是我们第一次拥有智能马桶,但我们为家里买了两个,现在没有它们我们就活不下去了。 一旦您为了方便和卫生而尝试,您将永远不会再回到传统厕所。 加热座椅是我们最喜欢的,夜灯很棒,但清洁功能也很棒。我们的 T38P 最好的部分也是 ADA 高度。 感觉棒极了。

Horow 回复2026-01-29

Thank you so much for your awesome review! We’re so happy to hear that you're loving the T38P—especially the heated seat and night light. It’s great that the cleanliness features are making a difference for you too. And we’re glad the ADA height is giving you that extra comfort. Thanks for choosing us, and we hope the toilets continue to make your daily routine even better!

W
Wanda Brown · 写过 2 条评价 · 体验于 2025-12-10 ·

易于订购

易于订购。厕所准时到达,速度很快。

Horow 回复2026-01-29

Thanks for your feedback! We're glad to hear the ordering process was easy and that your toilet arrived on time. We hope you're enjoying it! Let us know if you need anything else.

J
Joel Carrera · 写过 1 条评价 · 体验于 2026-01-17 ·

喜欢这个产品

喜欢这个产品。 完全按照描述工作。

Horow 回复2026-01-19

Thanks for sharing your experience. We’re pleased to know the product met your expectations.

J
Jeff · 写过 5 条评价 · 已认证 · 体验于 2025-12-25 ·

超快的运输和优秀的…

超快速的运输和优质的客户服务。 谢谢你,霍罗!

Horow 回复2026-01-19

Thanks a lot! We’re glad everything—from shipping to support—went smoothly for you.

J
John White · 写过 2 条评价 · 体验于 2025-12-15 ·

可怕的数千美元马桶 - 公司不支持产品!

避开 Horow 作为一家公司。 我六个月前购买了这个马桶,但从第一天起它就从未正确冲水。 我曾多次联系该公司,但他们一直没有回应。 它是由专业的、有执照的水管工正确安装的。 我家的其他几间浴室里都有其他“智能马桶”,只有这个霍罗马桶从来没有正常工作过。 它绝对不值得如此离谱的价格标签。 如果这家公司决定伸出援手来纠正问题,我将很乐意更新此评论。 我会在其他地方(Toto、Kohler,甚至 BioBidet)寻找信誉更好、支持其产品的公司。 我们很幸运家里有很多浴室,因为如果我们不得不依赖这个可怕的“智能马桶”,这对我们整个家庭来说将是一件非常糟糕的事情。 我的妻子已经警告我不要再把这家公司的任何东西带进我们家……永远不要! 如果我能给这家公司减去五颗星,我当然会的。 Trust Pilot 要求的最低一颗星对于 Horow 来说太高了!

Horow 回复2026-01-19

We’re truly sorry to hear about your experience and understand how frustrating this must be—especially given the investment you made. This is not the level of quality or support we aim to provide, and we sincerely apologize if your previous messages were missed. We would really like the opportunity to review your case and make this right. Our customer support team is reaching out to you directly. Please keep an eye on your email so we can assist you further.

J
Jamaal Jameel · 写过 1 条评价 · 体验于 2025-12-26 ·

我拥有 3 个 Horow 坐浴盆马桶,并且有……

我拥有 3 个 Horow 坐浴盆马桶,对它们非常满意。坐浴盆马桶比坐浴盆座椅更高,我的家人和客人都喜欢使用它们。我在使用坐浴盆时遇到了一些问题,但 Horow 支持人员很快就这些问题与我进行了沟通,并为我提供了建议和解决方案。

Horow 回复2025-12-29

Thank you for your feedback and for choosing HOROW. We’re glad to hear you and your family enjoy our bidet toilets, and we’re happy our support team could assist you promptly. We truly appreciate your trust in HOROW.

O
Only Through Jesus Christ is R · 写过 5 条评价 · 体验于 2025-11-22 ·

我们从来没有用过智能马桶

我们从来没有智能马桶,但我们给家里买了三个,现在没有它们我们就活不下去了。 一旦您为了方便和卫生而尝试,您将永远不会再回到传统厕所。 加热座椅是我们最喜欢的,夜灯很棒,但清洁功能也很棒。 我们买了我们的后,我们的儿媳妇很喜欢他们家人买了三个。 黑色星期五的促销几乎打了三分之一。

Horow 回复2025-12-16

Thank you so much for sharing your experience! We’re thrilled to hear how much you and your family are enjoying your smart toilets. Comfort, hygiene, and thoughtful features like the heated seat and night light are exactly what we aim to deliver. It truly means a lot to us that your experience was so positive it inspired your family to choose our products as well. Thank you for trusting our brand and for being part of our community.

W
Wanda Brown · 写过 2 条评价 · 体验于 2025-11-27 ·

准时发货。

运送时间。物品的质量。

Horow 回复2025-12-16

Thank you for your kind review! We’re happy to know that the shipping met your expectations and that you’re satisfied with the product quality. Your feedback means a lot to us and motivates our team to keep improving. We look forward to your next visit!

D
Damiano Evola · 写过 2 条评价 · 已认证 · 体验于 2025-12-04 ·

T38智能马桶评测...

我对哈罗的体验是厕所非常好,到达时完好无损。安装简单易懂,附带说明,马桶立即开始工作。遥控器完美配对。

Horow 回复2025-12-16

Thank you for your feedback on the T38 smart toilet. We’re pleased to hear that delivery, installation, and setup all met your expectations. Your satisfaction means a great deal to us, and we appreciate you choosing HOROW.

L
Laurence Greenberg · 写过 1 条评价 · 体验于 2025-11-10 ·

买了新的Horow智能马桶

买了一个新的 Horow 智能马桶,因为它是为数不多的 10 英寸粗马桶之一。事实证明,它是一款出色的产品,外观精美,功能良好。物有所值。当我必须研究我需要安装马桶的奇怪位置的确切尺寸规格时,他们的服务也很棒。

Horow 回复2025-12-07

Thank you for your great review! We’re happy to hear the smart toilet fits your 10” rough-in perfectly and works so well for your space. We appreciate your kind words about our product and service, and we’re glad we could help with the sizing details. Thanks again for choosing HOROW!

D
David Cox · 写过 4 条评价 · 体验于 2025-12-02 ·

高品质浴室水槽

浴室水槽质量很好,发货也很快。我差点就在亚马逊或 Wayfair 上买到了类似产品的更便宜版本,但我很高兴直接从 Horow 订购了这款产品。超高品质,易于安装,而且非常华丽。当需要订购其他东西时,我肯定会回来。

Horow 回复2025-12-06

Thank you for your wonderful review! We're glad the sink’s quality and fast shipping met your expectations. Thank you for choosing HOROW over other options — we truly appreciate your trust. We look forward to serving you again!

D
Divyang · 写过 2 条评价 · 体验于 2025-11-30 ·

卓越的客户服务和可靠的产品支持

最近,我的 Horow T20 马桶出现了问题,客户服务团队处理问题的速度和专业程度给我留下了深刻的印象。他们不仅反应迅速,而且还向我运送了让事情顺利启动和运行所需的部件。很少有一家公司如此自信地支持其产品并真正将客户满意度放在首位。 T20 本身就很棒,知道支持团队如此细心让我对这个品牌更有信心。强烈推荐产品和公司!

Horow 回复2025-12-02

Thank you for your kind review! We’re delighted that our team could help resolve the issue quickly and that your T20 is working well. Your trust and recommendation mean a lot to us. If you ever need anything, we’re always here to help. Thank you for choosing HOROW!

R
Richard D · 写过 1 条评价 · 已认证 · 体验于 2025-11-24 ·

与良好的客户服务配合良好

厕所很好用,客户服务也很棒。第一个效果很好,我又买了两个。 他们提供了额外的信息和视频来展示顶部拆卸,从而可以进入内部进行维修。我希望后喷雾更宽一点,但至少它可以前后移动并且可以调节。许多功能都是可调节的,但可以使用更多。预泡的用量要适量,并且在空气干燥器之前无需冲洗。 必须购买不可充电电池并不是一件好事(对于停电),但也许它们会改变这些轻微的缺点。

Horow 回复2025-12-02

Thank you for sharing your experience! We’re glad to hear the toilet has been working well for you and that our customer service team could provide helpful support. We also truly appreciate your suggestions regarding spray width, adjustability, pre-foam, air-dry behavior, and battery design—your feedback helps us continue improving our products. Thanks again for choosing HOROW, and we’re here anytime you need assistance.

H
Hunter Sims · 写过 1 条评价 · 体验于 2025-11-10 ·

易于订购

订购很容易,而且比预期更快到达。 包裹抵达时状况良好

Horow 回复2025-11-26

So glad to hear your order was easy and arrived quickly — and in perfect shape too! Thanks for sharing your experience!

H
Harinder Rai · 写过 1 条评价 · 体验于 2025-11-14 ·

支持他们的客户

拥有他们的智能马桶两年后,我们遇到了保修期外部件的问题。霍罗的团队很棒。他们诊断并向我运送了启动和运行所需的部件。他们交付了成果,我与他们的团队互动获得了美妙的体验。非常感动!

Horow 回复2025-11-26

We really appreciate you taking the time to share your experience! We’re glad we could help resolve the issue and that you had a positive interaction with our team. Standing by our customers is at the heart of what we do, and your feedback makes our day!