Houseplans.com

Hi Sharon, your kind words truly mean a lot to us! We're thrilled to hear Michelle provided such helpful, patient, and knowledgeable service and went the extra mile to assist you. Thank you for taking the time to share your experience. Reviews like yours make our day!

Thank you for that kind review Jill! We are happy to hear that you had a good experience working with us. Please let us know if we can help you with anything else.

Hello Henry and thank you for the wonderful review! We are happy to hear that you had a good experience working with us. We appreciate you sharing your experience!

Hello David. We are so delighted to hear that you were able to find the plan you were looking for! Good luck with your new home and thank you for choosing us!

Hello Sharon and thank you for your kind review! We are glad to hear that you had a good experience speaking to customer service. Good luck with your new build!

Hi Donovan, thank you for your kind words! We're glad you found our customer service team easy to work with and that Jason was a great resource throughout the process. We appreciate you taking the time to share your experience.

Hi Mark, thank you for your review! We're glad to hear you received quick service and had a positive experience. We appreciate you taking the time to share your feedback.

Hi Saylor— thank you for your feedback. We're glad to hear you love the house plan, and we're sorry there was an issue with the initial Comprehensive Material List. Once we became aware of the discrepancy, we worked to correct it and sent an updated material list reflecting the crawlspace foundation on July 16. We appreciate you bringing this to our attention and apologize for the inconvenience. Thank you for sharing your experience.

That is great to hear Bill! We are glad that you found the checkout process clear and easy. We appreciate you taking the time to share your experience.

Thank you for your kind review Charles! We are happy to hear that you found our service friendly and helpful. Good luck with your new build!

Thank you for the wonderful review William! We're thrilled to hear Jason was able to help make your experience a great one. We truly appreciate you taking the time to share your feedback and thank you for choosing Houseplans.com!

Hi Lisa, thank you for sharing your experience! We're glad we were able to help you get the revised plans you needed with the flipped layout and basement option. Thank you for taking the time to leave a review, and we wish you all the best with your build!

We're delighted to hear the process was quick and simple! Thank you for taking the time to share your experience.

Hi Tony — we're sorry to hear you're having trouble locating your plans. We do show that your PDF plans were emailed on July 2. If you haven't received them, please check your spam or junk folder, as sometimes automated emails can be filtered there. It's also possible that your email provider is blocking the message. If you still can't find it, please contact our support team and we'll be happy to resend your plans right away. Thank you for bringing this to our attention.

Hello Miles, thank you for your feedback. We're glad to hear the plans met your expectations, but we're sorry the material list fell short. Our Comprehensive Material Lists are intended to serve as a helpful estimating tool, but they should always be reviewed by your builder or supplier before purchasing materials. We appreciate your comments, as they help us continue to improve our products and services. Thank you for sharing your experience.

Hi Jordon, thank you for the great review! We're so glad to hear you had a positive experience and that Matt provided professional service. We appreciate you taking the time to share your feedback.

Hi Chuck — we're sorry to hear your plans haven't arrived yet. We checked your order and show that your plans were shipped on June 29 directly from the designer. If you haven't received them, it's possible there was a delay in transit or maybe in your spam folder. Please reach out to our support team if you still don't have them, and we'll be happy to look into the shipment and help get this resolved as quickly as possible. Thank you for bringing this to our attention.

Hi Truckee, we're sorry to hear you were disappointed with your experience. We genuinely value all customer feedback, and it does matter to us. We'd appreciate the opportunity to learn more about what happened and see if there's anything we can do to help. Please feel free to reach out to our support team with your order information so we can look into your concerns. Thank you for taking the time to share your feedback.