HTVRONT is a professional manufacturing enterprise integrating R&D, production and sales of handmade DIY materials and equipment. We uphold a commitment to relentless R&D investment and innovative breakthroughs, and have forged our own industry-leading standards in HTV production, empowering creators with reliable, high-quality craft solutions. Our vision is that Creativity Makes Life Better. We exist to enable every consumer to unleash their innate creativity through our premium products and thoughtful services, transform daily life with unique craft inspirations, and embrace a more beautiful and fulfilling life.
I purchased the new Htvront D2 dtf printer less than 3 weeks ago and from day one I could not get a good print from it. I reached out to technical support and they were very kind and helpful. They sent videos and talked me through the steps to fix it and the issue was resolved immediately. They also followed up with me to insure that my printer was working properly and offered some extra supplies to replace what was wasted due to technical issues. I highly recommend this company to anyone looking for good quality products and great customer support when needed!
I have been using the HTVRONT Heat Press, and I am very impressed with its performance. It is an excellent machine that is easy to operate, heats up quickly, and provides consistent results every time. 100% recommended!
I contacted support to get my new phone heat press going and I had trouble getting the paper to go in to my sublimation printer. I finally got it working and I am so happy with the results!! Thank you so much for helping me. They replied within a day both times I needed help. Glad we have this to follow if troubleshooting.
I recently ordered the new 40 oz tumbler heat press. When it was delivered by Fed Ex, I could tell something was wrong with the package because there was all this extra black plastic attached to it. I asked the driver what it was and got shrugged shoulders and he quickly left.
Once I began opening it after taking pictures and taking more as I was opening it, I realized someone had cut out the heat press and taken it. I was devastated and after trying to repeatedly to contact FedEx, I was met with total frustration and told they had “exhausted all their efforts” and they closed the case.
I am a disabled Veteran and my funds are limited and I was so distraught thinking I could not afford to try and fund another heat press because FedEx showed it was delivered but the thing was, only part of it was delivered because the heat press was cut out.
I immediately contacted HTVront the day it was delivered and explained the whole situation and was in contact with them, an ACTUAL PERSON, the entire time. The care and concern they showed helped me tremendously during this frustrating time because, you see, I’m also autistic as well as I had just lost momma unexpectedly two months prior.
After informing them FedEx they had closed the case, I was completely blessed by HTVront because they chose to send me a NEW 40 oz tumbler heat press to replace the one that was taken from the original bundle. There were absolutely no words to thank them for their kindness and generosity. I have numerous HTVront heat presses and will always choose them over any other company in the future and would highly recommend them especially now that I have experienced their amazing customer service!! Well done HTVront, you all are amazing!! #TGbeTG
I had a very hard time getting started and made many calls to HTVRont. Thankfully I always got Lewis. Lewis is amazing, his patience and expertise got me going every time. I wanted to throw this machine away I was so frustrated with just seemingly basic tasks. Thank you Lewis you saved a customer and really helped me get my business going. I have been a loyal customer from the heat press to the cup press the DTF1 has been my largest purchase. Thank you Lewis. I look forward to adding to my products to better serve my customers.
I purchased the HTVRont auto heat press in January of this year. It has been a great machine until it started malfunctioning the other day. The company is replacing it under warranty with no problems. The company was very responsive. I highly recommend them.
I have the DTF printer and I’ve encountered a few issues along the way not very big but customer service was quick to resolve and stayed on phone with me until they made sure problem was resolved. I’m truly pleased with their customer service. And their products as well.
Louis was great. He helped me with my problems and it didn’t take long. He stayed with me until he solved the problem and got me and my printer working properly. I didn’t have to wait for customer service to answer. I am very pleased with this experience. Thank you Louis.
I have been using HTVRont for many years now! The only machine I do NOT own is the Dtf printer! And I will own that one day! There has been several interactions with customer support helping trouble shooting or replacement parts for reasons on my end and have always gotten top tier customer support and fast servicing! I will always highly recommend this brand to anyone because of their endless support to the customers and community and fast servicing they provide!
-Amber Curtis-
My customer service rep was awesome. I had to set up a call because my white ink wasn’t printing properly. She set up Teams call and walked through all of my settings in my application. We did some test prints and got my system back to working condition!! Her assistance was wonderful. And the Teams call made it so productive. Thank you for your help!! Cynthia
Buyer beware! I purchased a tumbler press paid in full, due to be delivered May 12, 2026. I have yet to receive my merchandise. I have repeatedly emailed HTVRONT to no avail. They (HTVRONT) have continued to gaslight me about the item being shipped. I will have to take the loss since they are not based in the US and HTVRONT is clearly aware of this. My recommendation use caution when purchasing from companies that have no accountability. But more importantly, stay away from HTVRONT.
Update: HTVRONT responded they are trying to resolve my delivery issue and have sent me several packages. Then asked for my address. Since starting this process I have 18 messages from HTVRONT customer support and no merchandise. It does not appear that they are trying to resolve my issue at all. This appears to be more gaslighting. So again, I have to take the L, they got paid I got shafted. If the package ever arrives I can't image the condition it will be in.
Update: June 13, 2026
On June 4, 2026, HTVRONT informed me they were sending my merchandise using a different delivery company. To date I have not received a tracking number or my merchandise.
HTVRONT 回复2026-06-01
Dear customer,
We sincerely apologize for the inconvenience caused by your failed delivery. Right after you informed us that you hadn’t received your first package, we arranged a reshipment immediately. Unfortunately, the replacement parcel has been stuck in transit and failed to be delivered successfully, which you can clearly check via the tracking information.
We are now actively confirming this issue with our logistics provider and urging them to complete the delivery as soon as possible. If the delivery still cannot be fulfilled eventually, or you no longer need the items now, we are ready to process a full refund for you directly.
Our goods are shipped from the United States via FedEx. We will keep you updated promptly once we get any latest progress.
We apologize again for all the trouble and greatly appreciate your understanding and patience.
Best regards
HTVRONT Customer Service Team
The two times I have had to call the company so far with issues I have had a fabulous support. Within 5 to 10 mins they have resolved the issue. Very knowledgeable about their products and friendly representative. I got the same rep both times that I called and he was amazing.
I had an issue with my DTF 1 machine, and after almost 3 hrs with customer service they guide me thru and get it fix. There 3 amazing ladies save my life. Thank you!
Great customer service! I had problems with my heat press 2 not closing all the way. The representative tried to help me with videos and pictures. Although we couldn't fix the problem I was sent a shipping label to send my old one back free and will be sent a new one.
I purchased the HTVRONT D2 DTF printer with high expectations, but unfortunately this has been one of the worst customer service experiences I have ever had.
The printer arrived defective and has never worked properly since day one. Instead of receiving a quick resolution for a brand-new machine that never functioned, I have spent days sending videos, logs, codes, and troubleshooting information repeatedly.
Every day there seems to be a different request. After multiple emails and phone calls, I was told that the issue would be escalated to a supervisor and that a replacement would be arranged. I was even sent videos explaining how to pack the machine for return pickup. I followed the instructions and fully packed the printer, expecting the process to move forward.
Then the very next day, despite the machine already being packed and ready for pickup, I received another email asking again for more videos and additional codes. This has continued over and over, unnecessarily extending the process.
At this point, I feel extremely disappointed and frustrated. A customer should not have to go through this much stress and wasted time for a defective machine that arrived unusable. The communication has been inconsistent, and every day the information changes depending on who responds.
I truly hope HTVRONT improves the way they handle serious issues like this, because this experience has been embarrassing, exhausting, and very unprofessional.
I am still waiting for a concrete resolution: either a proper replacement that actually works or a full refund.
UPDATE:
Following my original review, HTVRONT ultimately approved a full refund for the entire order. The refund is currently being processed, and the full amount has been confirmed. I also appreciate that HTVRONT allowed me to keep the oven included in the kit.
I want to clarify that I own other HTVRONT products and have not had problems with them. Because of that, I was truly hoping for a positive experience with the D2 DTF printer. Unfortunately, based on my personal experience and several reviews I have read, I do believe this machine may need further review and improvement.
Although the process was stressful and involved delays, repeated requests, and inconsistent communication, I appreciate that HTVRONT eventually took responsibility and honored the full refund.
I hope the company uses this feedback to improve both the D2 printer and the customer service process for future customers.
HTVRONT 回复2026-05-28
Dear Maribel,
Thank you for your honest feedback, and we are truly sorry for the frustration this has caused you.
We will send you the return label by email right away. The additional information we requested was meant to help us identify issues and improve our products, but we failed to consider how much hassle this extra work would cause you as a non-technical user. That was our mistake, and we take full responsibility.
We will follow up with you personally to make sure everything goes smoothly from here.
Best regards,
HTVRONT Customer Service Team
