I recently broke my dongle
I recently broke my dongle, the usb piece that runs the HTVRONT printer program. Without this piece the program will print but with a water mark. I called on Friday and didn’t realize it was after hours for the customer service. I did not leave a message but the representative saw the missed call and called me back. He explained to send an email to the support email with the error messages I was receiving and the pictures of the dongle and the error messages. I did that got a response with instructions on how to get another one ordered. I did that and by early Tuesday morning I had the tracking information for the new piece showing it would arrive by Thursday.