We regret that your experience did not meet your expectations and would like to clarify the situation.
Regarding the paint defect, we offered the manufacturer-approved discount, which was assessed and applied by both the manufacturer and our technical team. Additionally, if you were not satisfied with this resolution, we also provided the option to return the bicycle.
As for the pivot bolt issue, all bicycles undergo a thorough inspection before shipping. However, as clearly stated in our IBK Assembly Guidelines, due to the long transportation process, it is the customer’s responsibility to check and adjust the torque specifications before riding. This is standard industry practice, as bolts may loosen during transit.
We always aim to uphold our policies fairly and transparently while ensuring customer satisfaction. If you require further assistance, please let us know.