IBKSPORT.COM

Hello Oscar, Thank you for your kind words and for taking the time to rate us. We’re delighted to hear that you were pleased with our service and customer care. Best regards from the whole IBK team.

Hello Michael, Thank you for your kind words and for taking the time to rate us. We’re delighted to hear that you were pleased with our service and customer care. Best regards from the whole IBK team.

Hello Robert, We really appreciate your feedback and the trust you have placed in our team. We are delighted to hear that the service we provided has met your expectations. Best regards from the whole IBK team.

Dear Gyula, We greatly appreciate your review and the trust you have placed in our team. We are delighted to know that the service we provided met your expectations. Best regards from the entire IBK team.

Dear Nina, We greatly appreciate your review and the trust you have placed in our team. We are delighted to know that the service we provided met your expectations. Best regards from the entire IBK team.

Dear Lucas, We greatly appreciate your review and the trust you have placed in our team. We are delighted to know that the service we provided met your expectations. Best regards from the entire IBK team.

Dear Mika, We greatly appreciate your review and the trust you have placed in our team. We are delighted to know that the service we provided met your expectations. Best regards from the entire IBK team.

Dear Tim, We greatly appreciate your review and the trust you have placed in our team. We are delighted to know that the service we provided met your expectations. Best regards from the entire IBK team.

Dear customer, Thank you for sharing your opinion. We would like to clarify that all our bikes are sent exactly as provided by the manufacturer, and each bike is checked before shipping to ensure it is in proper condition. We also offer an optional assembly service, but this service has no relation to the condition of the bike or its components. Regarding warranty, it is completely independent of the assembly service. The warranty covers any manufacturing defects regardless of whether the bike is assembled by us or not. We would appreciate it if you could contact us privately or publish your order number here, as your review does not provide any information that allows us to identify your order so we can check and assist you properly. Kind regards,

Dear Cathal, Thank you very much for your review and your kind words. We are delighted to hear that you were satisfied with our service and customer care. Comments like these motivate us to continue improving every day. Best regards from the entire IBK team.

Dear Ridha, Firstly, we would like to thank you for placing your trust in us by placing your order in our online shop, and apologise for any inconvenience caused. We have reviewed your order information and the following checks were carried out on the bicycle: Quality control upon unpacking the bicycle - Possible dents or scratches. Adjustment of the gear group, checking the tightness of the gear hanger. Adjustment of brakes, pads, centring of discs, brake calipers properly anchored and centred. Checking the tightness of cranks, wheels, swingarm, suspension, mudguards, racks, etc. Adjusting the steering and quality control of the packaging. We also have an ongoing email conversation, specifically four emails, and in the last one we asked you to take a series of actions so that we could give you a specific response to your request and complaint. With regard to the marking of the bicycle, Specialized complies with European legal regulations and the bicycle is identified with its own serial number. We regret that you had this experience and made this assessment, and we would be delighted to continue providing you with our services in the future. Kind regards,

Dear Brandon, Firstly, we would like to thank you for placing your trust in us by placing your order in our online shop, and apologise for any inconvenience caused. We have checked our database and can confirm that on the 25th we contacted you by email to clarify the questions you raised, but you did not respond to us, so we understand that you were no longer interested in purchasing that item. We regret that this was your experience and assessment, as we tried to ensure that you could successfully complete your purchase, and we would be delighted to continue serving you in the future. Kind regards,

Dear Patricia, Thank you very much for your review and your kind words. We are delighted to hear that you were satisfied with our service and customer care. Comments like these motivate us to continue improving every day. Best regards from the entire IBK team.

Dear Yaroslav, Firstly, we would like to thank you for placing your order with our online shop and apologise for any inconvenience caused. We have reviewed your order details and are very sorry that you did not receive the bicycle in time for your son's birthday. We would also like to inform you that the bicycle was indeed delayed in delivery by our supplier, which in turn caused a delay in our preparation of the shipment. However, as soon as we received the product in our warehouse, we dispatched it as quickly as possible: it was sent on 4 November with DHL and was finally delivered on 10 November. We hope that the gift was a success and that your son enjoys his new bicycle on many rides. We look forward to serving you in the future and hope that you will continue to trust us as your preferred bicycle shop. Kind regards.

Dear Hakan, Thank you very much for your review and your kind words. We are delighted to hear that you were satisfied with our service and customer care. Comments like yours motivate us to continue improving every day. Best regards from the entire IBK team.