Infinitydress

Thank you so much for sharing your wonderful experience — we are thrilled to hear how much you love the dress! ❤️  It's incredible that it exceeded your expectations after years of dreaming about it. We're so happy to know you're enjoying its versatility and plan to wear it as a bridesmaid — how exciting!  We're glad the pink color and fabric swatches helped you feel confident in your choice. Thank you as well for your kind words about our customer service team — it means a lot!

Thank you so much for taking the time to leave such a wonderful and detailed review! We are absolutely thrilled to hear that you love the dresses. It's music to our ears that the quality, feel of the material, and the fit for your bridesmaids of all shapes and sizes were perfect for your big day! We pride ourselves on creating dresses that make every woman feel beautiful and confident. We're also glad to know that you had a positive experience with our customer service team. Wishing you and your bridal party a truly magical and unforgettable celebration!

Thank you for taking the time to share your feedback with us. First and foremost, we apologize for any inconvenience and frustration caused by the lack of clarity about the return address. It is true that our returns are processed through our logistics center in US and UK. We understand that for international customers, especially those in Europe, return shipping costs can be high, and we regret that this was not clearly communicated to you during your prior inquiry. We are truly sorry for this oversight and for any miscommunication that occurred. Additionally, we are sorry to hear that the tone of the email communication came across as agitated or arrogant. That is certainly not the standard we strive for, and we will address this with our customer service team to ensure that all interactions are respectful, empathetic, and helpful. We accpet the return or exchange, and will refund full dress cost, not including the shipping cost. Thanks for your time and patience. We truly value your feedback as it helps us improve.

Thank you for taking the time to share your feedback—we truly appreciate your honesty and sincerely apologize for the disappointment with your order. We understand how frustrating it must be to expect premium quality and receive something that doesn’t meet your standards, especially with the fit and fabric concerns you’ve described. Addressing Your Concerns: 1- Fabric Transparency & Quality We’re truly sorry that the white dress did not provide the coverage or construction you expected. One long dress about 700g weighter than other companies. But We’ve already shared your feedback with our production team to improve fabric thickness for future orders. 2- We apologize for the fit problems—this is not the experience we want for our customers. We’ll immediately review our size chart to ensure it accurately reflects measurements, and we’ll add a detailed sizing guide with garment-specific dimensions (like hip width and stretchability) to prevent future mismatches. 3- Custom Color Policy (Non-Returnable) We understand how this policy feels unfair when the product doesn’t meet expectations. While custom colors (like white) are typically excluded from returns due to dye process limitations. Thanks for your understanding.

Thank you so much for taking the time to share your experience with us—we truly appreciate your kind words and are thrilled to hear that your bridesmaids looked and felt amazing on your special day! It means the world to us to be a small part of such a memorable occasion.  We sincerely apologize for the color inconsistency in the plus-size dress and any stress this may have caused during your wedding preparations. Your feedback is invaluable, and we’re actively reviewing our processes to ensure better quality control in the future. We’re glad our team could assist with the refund promptly, and we appreciate your patience and understanding.  Congratulations again on your wedding! Wishing you and your bridesmaids a lifetime of happiness.

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words about our customer service—Tina and the entire team are committed to providing prompt and helpful support, and we’re thrilled to hear this reflected in your experience.  We’re sorry to hear the dress wasn’t quite what you envisioned, but we’re glad the refund process went smoothly. Your satisfaction is our top priority, and we’d love the opportunity to serve you better in the future. If there’s anything we can do to assist you next time (like personalized recommendations or styling tips), please don’t hesitate to reach out!  Wishing you a wonderful day, and thank you again for choosing us.  Warm regards, 72styles

Thank you so much for taking the time to share your experience—we truly appreciate it! We’re delighted to hear that Tina provided prompt and helpful support during your return process, and that your refund was handled smoothly. Your feedback about the dress styles is also invaluable; we’ll definitely share this with our design team to keep improving.  While we’re sorry the dresses weren’t quite your taste, we’re thrilled you’d still recommend us to friends. That means the world to us! Wishing you the most beautiful wedding day ahead, and please don’t hesitate to reach out if you need anything else.  Warm regards, 72styles

Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that all 8 bridesmaids loved their dresses—it’s such a joy to be part of your special day. We sincerely apologize for the initial mix-up with the colors, but we’re so glad Tina could resolve this quickly for you!  Your recommendation means everything to us, and we’d be honored to serve you or your friends again in the future. Wishing your daughter and her bridal party a truly magical wedding day!  Warmest regards, 72styles

Thank you for sharing your experience with us - we truly appreciate your honesty! We're thrilled you love the dresses, but we sincerely apologize for the inconsistent shipping times and the sizing issue. That's definitely not the experience we want you to have.  On the bright side, we're so glad Tina could provide you with exceptional support! Customer care is at the heart of what we do, and it's wonderful to know this came through during your resolution process.  We're constantly working to improve our shipping logistics and sizing accuracy, so feedback like yours is incredibly valuable. If there's anything else we can do to make things right, please don't hesitate to reach out.  Warm regards, 72styles

"Wow! Your excitement has us smiling from ear to ear! 🌟 We're absolutely delighted that you and your daughter love the mauve Infinity dress - hearing that it's 'STUNNING' for such a special occasion (a future sister's wedding, how exciting!) makes our day! The fact that you're ordering three more to share is the ultimate compliment - thank you for spreading the love!  Our design team will be thrilled to know the fabric quality, color, and especially that game-changing bandeau top hit all the right notes. That adaptability is exactly what we hoped to achieve with this design!  Wishing your daughter the most magical time as a bridesmaid - we're honored to play a small part in her special day. Those new dresses will be on their way soon, and as always, we're here if you need anything!  With joy, 72styles