Infinitydress

Thank you for sharing your experience. We sincerely apologize for the missing order confirmation and shipping updates - this falls short of our service standards.  We regret DPD's delivery issues and understand your frustration about the missed home delivery. Glad our team could locate your dress quickly, and we'll address this with DPD.  Your patience means everything. As apology, we're offering you [5% discount/free express shipping/a gift]. Details are in your inbox.  We appreciate the chance to improve and hope you'll enjoy the dress. Looking forward to serving you better.  Warm regards, 72styles

We sincerely apologize for any inconvenience caused by local customs policies. Customs regulations vary from country to country, which may sometimes result in unexpected delays in clearance and delivery. However, under normal circumstances, orders are typically delivered within 8 to 15 business days. We truly appreciate your patience and understanding, and we are continuously working to improve our shipping and logistics processes to provide a smoother experience. Thank you for your valuable feedback! Warm regards, 72styles

We sincerely appreciate your feedback. Due to the challenges posed by the 2022 COVID9, we previously had only one return warehouse located in the United States. Understanding the importance of a convenient return process, we have since expanded our return facilities and now offer return warehouses in the United States, United Kingdom, and Germany. We are continuously working to enhance our return service to make it more seamless and accessible for our customers. Thank you for your support and patience as we strive to improve your shopping experience. Warm regards, 72styles