IxDF - Interaction Design Foundation

Hi Anne, Thank you for sharing your feedback. I’m sorry to hear that the membership did not feel valuable enough for you, and I understand how frustrating an unexpected renewal can feel. We always aim to be clear about renewals and cancellation options, while also keeping our terms fair for all members. We have responded to your inquiry and have already followed up privately to explore the best possible way forward. We remain here to help. IxDF exists to help people build practical UX skills through online design courses, so it matters to us when someone feels they did not get the value they hoped for. Thank you again for taking the time to share your experience. Warm regards, Rikke Friis Dam from the Interaction Design Foundation

Hi Ejnar, Once again, thank you so much for your candid feedback. I sent you an email yesterday but I understand how busy life is. I wanted to make sure the cancellation flow and account access were clearly explained. Our intention is never to pressure anyone into staying, but to be transparent about how access works when a membership ends, since our courses are continuously updated rather than sold as static one-time purchases. That said, I completely understand your point. We take that seriously, and your feedback has been shared with our team. Member feedback plays an important role in how we improve the platform over time. Thank you again for taking the time to raise this. Honest feedback, even when critical, helps us do better. All the best, Rikke Friis Dam from the Interaction Design Foundation

Hi Christian, Thank you so much for your kind words. It really means a lot to us! I’m so glad to hear that what you’ve learned is already helping you in your work, especially with creating landing pages for your clients. That’s exactly what we aim for: practical knowledge you can apply right away. It’s also great to hear how you and your team are using these skills in platforms like Lazada and Shopee. Sounds like you’re doing some really impactful work. We’re very happy to have you as part of the IxDF community and excited to keep supporting you on your journey. All the best, Rikke Friis Dam from the Interaction Design Foundation

Hi Ida, Thank you for taking the time to share your experience. I’m glad we were able to resolve this for you and process your refund. For clarity and transparency, I’d like to highlight a few important points. Your most recent membership was not an automatic renewal, but a manual reactivation, which was completed to take advantage of a campaign offer. As part of that process, the membership terms, including the annual billing information, were clearly presented. Just like many other online learning platforms, access to courses is tied to an active membership. Once a membership is canceled or expires, access is removed, while certificates and purchased Master Classes remain accessible via their links. We do not use dark patterns or attempt to mislead our members. Our goal is to provide a transparent and flexible membership experience, where members are in full control of their subscriptions at all times. While renewals and reactivations are not typically refundable, we reviewed your situation and made an exception to support you. We appreciate you sharing your perspective and wish you all the best with your continued learning. All the best, Rikke Friis Dam from the Interaction Design Foundation

Hi Dev, Thank you so much for this incredibly thoughtful and generous review. It truly means a lot to the team and me! I’m especially glad to hear that the structure and practicality of the content are coming through in a meaningful way. That balance between strong foundational knowledge and real-world application is something we care deeply about, so it’s wonderful to see it supporting your work in practice. It’s also fantastic to hear that you’re experiencing IxDF as more than just courses. Creating a full ecosystem with community, career direction, and a sense of progression is exactly what we aim for, so your words really resonate with us. We’re so grateful to have you as part of the IxDF community and we’re excited to continue supporting you on your journey 😊 Wishing you continued growth and success! All the best, Rikke Friis Dam from the Interaction Design Foundation

Hi Gahrrett, Thank you so much for this thoughtful review. It really means a lot to me and the team! We’re especially glad to hear that the courses are helping shape how you think and approach real-world design challenges. Striking that balance between depth and clarity is something we care deeply about, so it’s wonderful to see that come through in your experience. We’re excited to have you back whenever you’re ready to dive in again 😊 Wishing you continued success on your design journey! All the best, Rikke Friis Dam from the Interaction Design Foundation

Hi Morten, Thank you so much for sharing such a thoughtful and detailed reflection; it truly means a lot! I’m especially glad to hear that the Master Classes have been valuable for you and that they fit well into your schedule while still helping you tackle real-world decisions. It’s especially great to hear that you’re using IxDF not just to learn, but as something you can actively rely on while working through real challenges; that’s exactly how we hope it supports experienced designers like you. Your kind words about our support team mean a lot to us. We always strive to be responsive and human in our approach, so I’m really glad that it reflected in your experience. Wishing you continued success as you keep sharpening your practice. We’re always here if you need anything along the way! Warm regards, Rikke Friis Dam from the Interaction Design Foundation

Hi Mariam, Once again, we appreciate you taking the time to share your candid feedback. After seeing your review, we reached out to you directly to better understand your experience and work toward a fair resolution together. I’m glad we were able to resolve this with you and find a way forward. We haven’t heard back from you since our last email, but our door is always open if you’d like to continue the conversation. We always aim to approach situations like this in a flexible, case-by-case way, and your feedback is valuable in helping us continue to improve. Wishing you all the best moving forward! Sincerely, Rikke Friis Dam from the Interaction Design Foundation

Hi Débora, Thank you for taking the time to share your experience. I’m truly sorry to hear how frustrating this situation felt. I completely understand how unexpected charges can be upsetting, especially when it’s not your intention. While our memberships are set to renew automatically, this is something we communicate across multiple touchpoints, including during sign-up, on the billing page, in reminder emails, and in our Terms of Use. That said, I’m sorry if this did not come across clearly in your case. We always aim to be transparent while also keeping our communication accessible and helpful, but your feedback about the reminder email is noted and appreciated. We genuinely care about creating a positive experience for our members, and I’m sorry that this situation led to a different impression. Your feedback is valuable and helps us improve. Wishing you all the best going forward. Warm regards, Rikke Friis Dam from the Interaction Design Foundation

Hi Scott, Thank you so much for sharing such a thoughtful and beautifully expressed reflection. I really enjoyed reading about your journey from curiosity to a deep appreciation for human-centered design. You captured something incredibly important, that UX truly starts and ends with people, even when competing priorities try to pull focus elsewhere. It’s inspiring to hear how you’ve been an advocate for that perspective across your career, and even more so that your belief in the process comes from real experience seeing it work. Your kind words about our team mean a lot. We care deeply about supporting our members not just as learners, but as people, and it’s wonderful to hear that came through in your experience. Thank you again for your trust and your wholehearted endorsement. Wishing you continued success as you keep championing human-centered design! Warm regards, Rikke Friis Dam from the Interaction Design Foundation

Hi Mathias, Thank you for sharing this! It’s really inspiring to read about your journey. Making a career shift isn’t easy, and it’s great to hear how much progress you’ve made in just a few months. I’m especially glad that the mentorship and networking have been helpful along the way, and that you enjoyed the Accessibility course. That’s such an important area of design. Wishing you all the best as you continue growing your portfolio and your career in product design! Best, Rikke Friis Dam from the Interaction Design Foundation

Hi Juan, Thank you for the kind words! I'm really glad to hear you had such a positive experience with the courses and found the content clear and easy to follow. It’s great to know the learning materials are helping you grow your skills. That’s exactly what we hope for our members. Wishing you lots of success on your UX journey! Warm regards, Rikke Friis Dam from the Interaction Design Foundation

Hi Krithigha, Thank you so much for sharing your experience! I’m really glad to hear that you found the content clear and easy to follow, and that your time with IxDF has had such a positive impact on your learning. It’s wonderful to know that the courses are helping you grow your skills and move forward in your UX/UI journey. That’s exactly what we hope to support. We truly appreciate you taking the time to share your feedback and being part of the IxDF community. Warm regards, Rikke Friis Dam from the Interaction Design Foundation

Hi Jocelyn, I’m truly sorry that this situation caused you stress. I completely understand where you are coming from. Our memberships renew each year automatically, and billing details are always visible in members’ profile, under the billing tab. We also send you a reminder email 2 weeks before your renewal. That said, we always review refund requests carefully and with empathy. Following our recent communication, we have since issued a full refund for your renewal. We’re glad we were able to resolve this for you and hope this brings some peace of mind. We genuinely wish you all the best in your new career path and future endeavors. Warm regards, Rikke Friis Dam from Interaction Design Foundation

Hi Ben, Thank you so much for taking the time to share your experience. I’m really glad to hear that your first days with IxDF have been positive! It means a lot to know that the way you were treated gave you confidence in your decision to join, especially alongside the recommendations you’d already seen. We truly care about making sure members feel welcome and supported from the very beginning. I’m delighted to have you as part of the IxDF community and wish you a rewarding and inspiring learning journey ahead! Cheers, Rikke Friis Dam from Interaction Design Foundation

Hi Jessica, Thank you for taking the time to share your experience so openly. I’m genuinely sorry to hear how frustrating this situation has felt for you. I’d like to clarify, for transparency, that when you contacted us, we weren’t able to offer a refund on the renewed membership in line with our policy. However, this was not the only path presented. In good faith, we shared several alternative ways to help ensure the renewal still held value for you, rather than simply asking you to cancel and lose access immediately. That said, I fully respect that none of those options felt right for you, and I understand how that can add to the frustration, especially when money and expectations are involved. Your feedback regarding how our renewal communication was perceived has been noted and shared internally. We continuously review how we communicate to ensure clarity and fairness, and feedback like yours plays an important role in that process. All the best, Rikke Friis Dam of the Interaction Design Foundation

Hi Warren, Thank you so much for this thoughtful and generous review. We truly appreciate you taking the time to share your experience with the Interaction Design Foundation. It’s incredibly rewarding to hear that IxDF had a noticeable impact on your team’s design capability and confidence. Supporting both individual designers and entire organisations as they grow and mature in their design practice is exactly what we strive for. I’m especially glad to hear that the course structure made it easy to apply learning directly to real work, and that the certificates felt like a meaningful way to recognise progress. Your kind words about our customer service mean a great deal to us. We care deeply about the people behind every membership, so hearing that this came through in your experience is truly encouraging. Thank you again for your recommendation and for placing your trust in IxDF. We’re proud to be part of your design journey and wish you and your team continued success and growth. All the best, Rikke Friis Dam of the Interaction Design Foundation

Hi Valeryia, Thank you from the bottom of my heart for this incredibly thoughtful and generous review. Reading your words truly means a lot to me and to everyone at IxDF. I’m especially touched by how you described our focus on fundamentals: learning design “brick by brick.” That mindset is at the very core of what we aim to do. We aim to help people build a strong, lasting design foundation that supports them well beyond trends and tools. Thank you as well for your kind words about our support. Life can be unpredictable, and learning journeys don’t always follow a straight line. I’m really glad we could support you during a challenging moment and help make things feel a little lighter. Knowing that you plan to return when the time is right truly means a great deal to us. We’ll be here, whenever you’re ready. And thank you for the thoughtful suggestion about adding more new courses. We hear this often (which we love!), and we’re continuously working on expanding and refining our course library while staying true to quality and depth. Wishing you all the very best as you move forward, and thank you again for being such a wonderful part of our community. All the best, Rikke Friis Dam of the Interaction Design Foundation

Hi Faisal, Thank you so much for your kind and thoughtful review. I am truly delighted to hear that IxDF supported your transition from academia into the UX field and helped you sharpen your knowledge of modern UX methods and practices. Career transitions take courage, and it is wonderful to know that our courses and community could support you on that journey. I am especially happy to hear that our customer support team made you feel heard, understood, and supported along the way. That personal, empathetic connection is something we care deeply about. Thank you for placing your trust in IxDF and for being part of our global design community. Wishing you continued success and growth in your UX journey. All the best, Rikke Friis Dam of the Interaction Design Foundation

Hi Gabe, Thank you so much for your thoughtful and generous review. I am truly grateful for your kind words and delighted to hear that IxDF has played such a meaningful role in your development as a designer. It is wonderful to know that our research-based, well-structured content helped you build your knowledge of UX and human-centered design over time. We put a great deal of care into ensuring that our courses remain both academically rigorous and practically relevant, so your feedback means a great deal to us. I am especially happy to hear that you value our focus on continuous learning at every stage of a design career. Whether someone is just starting out or exploring more strategic topics, our goal is always to provide clarity, depth, and direction without ever oversimplifying. Thank you for being part of our global design community and for recommending IxDF so warmly. We are honored to be part of your learning journey and look forward to supporting you as you continue to grow and evolve as a designer. All the best, Rikke Friis Dam of the Interaction Design Foundation