IxDF - Interaction Design Foundation

Updated 11/08/2025: Hi Cody, Thank you for updating your review to confirm you received your refund. I understand your point of view completely, but I’m glad we were able to bring this to a close so you could move forward without further frustration. Your feedback on our renewal process is noted, and we will keep working to ensure it’s as transparent and straightforward as possible. We’ll continue supporting our community and working hard toward our mission of making high-quality design education accessible to all. Wishing you the best in your work and design journey! Rikke. Hi Cody, Thank you for taking the time to share your experience — even though I’m truly sorry to hear how disappointed and frustrated you felt. I always aim to support our members with clarity and respect, and I want to reassure you that it’s never my intention to make anyone feel trapped or unheard. When you reached out, I responded right away with a detailed explanation of the terms, along with several options to support you. I shared those not as a deflection, but as part of my effort to give you some flexibility and choice, even outside our refund window. Still, I understood that none of those felt right for you — and I didn’t want the situation to end on a sour note. So I got in touch with you on the same day with updates, but never heard back. Of course, I respect your right to share your experience publicly — I just hope this message helps others see that I genuinely tried to resolve things amicably, fairly, and with empathy. That has always been my priority. Here at the IxDF, we’re always open to feedback, and we’re constantly working to make the experience more intuitive and fair. I hope that whatever your next steps are, they bring more trust and ease into your learning journey. Wishing you all the best ahead, Rikke Friis Dam from Interaction Design Foundation

Hi Finlay, Thank you so much for your kind review! We believe learning should feel real and actionable, so it means the world to know that the design thinking tools helped build your confidence and take on bigger clients. That’s exactly the kind of impact we hope to create. Wishing you continued growth and success—we’re so glad to be part of your journey! Warm regards, Rikke Friis Dam of the Interaction Design Foundation

Hi Sunandini, Thank you so much for your kind words! I love hearing that the courses helped turn design theory into practical confidence—and that you’re now using those tools to take on bigger clients. That’s such an exciting leap! Wishing you continued success in all your freelance projects—we’re cheering you on every step of the way! Warm regards, Rikke Friis Dam of the Interaction Design Foundation

Hi Rishik, Your kind words just made my day! Thank you so much for your thoughtful and inspiring review! We’re honored to have played a role in your incredible journey. We're deeply committed to keeping high-quality UX education within reach for professionals at every stage. So, receiving your feedback truly reassures us of what we have been working hard for and that we are going in the right direction! Wishing you continued success as you take on even more complex and meaningful challenges—we’re lucky to have you as part of the IxDF community! Warm regards, Rikke Friis Dam of the Interaction Design Foundation

Hi Mohammadreza, Thank you so much for your incredibly kind and thoughtful review. It means the world to us to hear how impactful the courses have been for your growth as a product designer over the past five years. That kind of long-term transformation is exactly what we strive for. Here at the ixDF, we genuinely care about creating a space where learning feels not only enriching but human—and hearing that you've felt supported and encouraged throughout your journey is incredibly rewarding. Thank you again for being such a valued part of the IxDF community. We’re honored to support you, and we look forward to seeing where your continued learning takes you next! Warm regards, Rikke Friis Dam of the Interaction Design Foundation

Hi Kevin, Thank you for taking the time to share your thoughts. I'm genuinely sorry to hear that you felt disappointed by your experience. That’s never the outcome we hope for, and while I was glad we could resolve things, I regret that it left you feeling this way. Since your review raises several serious claims, I’d like to clarify a few important points—for both transparency and accuracy. Your membership was fully refunded as an exception in good faith, even though the request came outside our stated refund window, which could affect how we maintain the high level of transparency and equality within our community. And our special request was made in the spirit of open dialogue, not to conceal anything. On another note, your certificates remain valid even after your membership ends. This works exactly as it does with major platforms like Coursera, LinkedIn Learning, or edX—your certificate links stay online and accessible for as long as you need them. As for the learning experience itself, I fully recognize that expectations vary. Our content is created by respected industry professionals and reviewed regularly, but we know there’s always room to improve. That’s why we’re currently undergoing a full platform redesign—to make the experience more modern, seamless, and engaging for all learners. With that in mind, I want to emphasize that we’re committed to ethical design and transparent practices. Our billing terms are clearly shown during checkout, on our Terms of Use, in your billing page, and we send reminders before renewals to ensure members are informed. That said, if anything felt confusing to you, I do appreciate the chance to review and improve wherever we can. Once again, the IxDF exists because we believe great design education should be accessible, ethical, and impactful — and we know we can always do better. Your feedback is helping us get there. Kevin, I truly wish you the best in your journey ahead. And while we may see this situation differently, my door remains open if you’d ever like to have a more direct conversation. Warm regards, Rikke Friis Dam of the Interaction Design Foundation

Hi Vlad, I'm sorry to see this review and to hear that you felt misled—that’s never our intention. I also understand how frustrating it can be when things don’t seem clear. On that note, I can once again confirm that what you experienced was not a charge, but a temporary hold (also known as a fund reservation) when joining our free trial. We replied to your email as soon as we saw it, explaining the situation in detail and confirming that the hold was automatically released the moment you canceled. That process is now in your bank’s hands. Banks and credit card companies can be a little slow when processing this 😊 I understand that this might still have come as a surprise, and we’ve made sure to include this information at the point of confirmation during sign-up. Here at the IxDF, we’re always aiming to be as transparent as possible, and your feedback is something we take seriously. We’d love to resolve this calmly and directly. If anything still feels unclear, I’m just an email away—and always happy to help. Warm regards, Rikke Friis Dam of the Interaction Design Foundation

Hi Sophie, Once again, we apologize for any inconvenience you have experienced. It is never our intention to leave a member feeling unheard or unsupported. We understand how frustrating it can be to encounter unexpected charges and feel your concerns are not being addressed promptly. Secondly, I had a quick look at our logs and can see that the renewal notification email was sent to you on June 15, 2025. Since you didn’t request otherwise, the system automatically billed your stored payment method in order to keep your membership from expiring and thereby blocking your access to the account. To make sure you are always in full control, both during the sign-up process and on your Billing Info page, we mention that you are free to cancel your membership at any time if you don’t want it to be renewed automatically. That said, we understand not everyone sees those in time. That’s why, although we normally don’t offer refunds after the renewal window, we did offer several goodwill options — and you chose to stay, which is absolutely amazing! We're always here to help — and happy to revisit this with you anytime. Please drop me an email, and I’d be happy to assist. Sincerely, Rikke Friis Dam of the Interaction Design Foundation

Hi Pip, Thank you so much for sharing your experience—and what a joy to read! I'm genuinely glad to hear that you loved your time learning with IxDF and that you found the structure helpful in keeping things manageable. That’s exactly what we aim for: supporting deep learning without the overwhelm. It’s wonderful to know you explored a range of courses and used your year with us to build a solid foundation. With 37+ self-paced courses and expert-led Master Classes, we’re thrilled you found the value in diving into different areas of UX and design. Wishing you all the best with your continued design journey—keep up the fantastic momentum! Warm regards, Rikke Friis Dam of The Interaction Design Foundation

Hi Pelin, Once again, we couldn't thank you enough for your tremendous support 🤗 We’re incredibly lucky to have you in the community. Keep growing, keep designing—you’re doing amazing things! Warm regards, Rikke Friis Dam of the Interaction Design Foundation

Hi Vilma, Thank you so much for your kind words — we’re genuinely grateful you took the time to share your experience! It’s wonderful to hear that you felt supported and personally cared for by our team. We always aim to go the extra mile because every member matters to us, and your feedback reinforces why we do what we do. We're also so glad you’re enjoying the high quality of our courses — it's our mission to make top-tier UX and design education accessible and empowering for learners everywhere. Wishing you all the best with your design education journey! Warm regards, Rikke Friis Dam of The Interaction Design Foundation

Hi Ashim, Thank you so much for sharing your review! It really means a lot to us that you've been with IxDF since 2021. We’re genuinely grateful and I’m thrilled to hear you’ve found the content well-structured and informative — we put a lot of care into how each course is designed, so your feedback really means a lot to the team. We’re always working to make the learning experience even more enriching, and hearing that it's been fantastic for you helps guide us forward. Wishing you all the best with your future projects, and we'll be here to support you every step of the way! Warm regards, Rikke Friis Dam of the Interaction Design Foundation (IxDF).

Hi Andres, Thank you for taking a moment to put your thoughts down, it's genuinely appreciated. We are very proud to be so highly regarded by you, and for you to give us the top spot means we're doing it right. :-) Our mission's always been to provide world-class design education at affordable prices. Thanks again for letting us be a part of your journey. Warm regards, Rikke from Interaction Design Foundation (IxDF)

Hi Maurizio, Thank you so much for this wonderful review! I’m really happy to hear you’re enjoying the “Personas and User Research” course and that the course format is helping the learning feel more real and applicable. Your kind words about the support mean a lot to me personally, and of course, to the whole team. It's always a pleasure to help, and we're so glad the guidance has been clear and useful along the way. Wishing you continued inspiration and growth as you dive deeper into the course—you're doing amazing work, and we're cheering you on! Warm regards, Rikke Friis Dam of the Interaction Design Foundation

Hi Sakshi, Thank you so much for your kind and thoughtful review—we truly appreciate it! It’s fantastic to hear that you’re finding our courses comprehensive and well-suited for continuous professional development. Whether it’s polishing existing knowledge or diving into new skills, we’re so glad to be part of your learning journey. And I'm especially happy to hear that our team has been responsive and helpful—that kind of support is something we deeply value and strive to provide every step of the way. Wishing you all the best with your design education journey! Warm regards, Rikke Friis Dam of The Interaction Design Foundation

Hi Lerato, Thank you so much for sharing your review—we’re genuinely grateful! It’s wonderful to hear that you’re finding the content valuable, especially when it comes to deepening your understanding of interaction design theory and keeping up with where interface design is heading. That blend of foundational knowledge and forward-looking insights is something we strive to provide across all our courses. I’m also so glad our team was able to assist you promptly when you needed support. Your experience means a lot to us, and we’re always here to help. Wishing you all the best with your design education journey! Warm regards, Rikke Friis Dam of The Interaction Design Foundation

Hi Anesio, Thanks so much for taking the time to share your review! It really means a lot to hear that you find our content diverse and up to date. We put a lot of care into making sure our courses reflect what’s actually happening in the design world—not just theory, but real, practical skills that designers can use in their careers. So your words are very encouraging :-) And thank you for highlighting our support for local communities. That’s a part of our mission we deeply care about. Very best, Rikke Friis Dam of the Interaction Design Foundation

Hi Tripti Thank you so much for your thoughtful review! We're thrilled to hear that you've enjoyed the structure of our courses and found the mix of text, video, and interactive questions engaging. Our team puts a lot of care and research into designing learning experiences that are both clear and practical, so it's incredibly rewarding to know that it’s made a difference for you. We’re honored to be part of your learning journey and excited to support you as you continue to grow in UX. Warm regards and happy learning! Rikke Friis Dam of The Interaction Design Foundation

Hi Deema, Thank you so much for your beautiful review—it truly means a lot to read your kind words! We're deeply touched to know that our courses exceeded your expectations and that you felt supported every step of the way. It’s always our goal to offer generous, meaningful content that helps designers like you grow—and to make sure that support never feels far away. We are so happy we could be there when you needed help, and I know Mads will be thrilled to hear your shoutout too! 😉 You’re such a valued part of the IxDF community, and we hope to continue to support you in this amazing journey! Warm regards, Rikke Friis Dam of the Interaction Design Foundation

Hi Natalia, Thank you! We truly appreciate your words! I'm so happy to hear that your year with IxDF has felt that valuable. We believe in making high-quality UX education accessible and affordable, so it's really encouraging to know that the value you’ve received stands out :-) We’re really glad you’ve found meaningful knowledge and growth through your membership. Thanks for being an incredible part of our community! Warm regards, Rikke Friis Dam of The Interaction Design Foundation