In the Light Urns

Hi Elizabeth, Thank you for the 5-star review! We're so glad to hear you were pleased with the urn. It means a lot to us to be part of something so meaningful. If there's anything else we can assist you with, please don’t hesitate to reach out. Warm Regards, Susan Fraser

Hi Sunshine, Thank you so much for your thoughtful 5-star review. We're truly honored to know the necklace made for your son's ashes brought you comfort. It means the world to us that you could feel the care and craftsmanship that went into creating it. Thank you for trusting us with something so meaningful. Warm Regards, Susan Fraser

Hi Kelly, We're truly sorry to hear about the delay in your delivery, and we completely understand your frustration — especially after paying for 2nd day shipping. While we're glad the product met your expectations, the shipping experience clearly did not, and for that, we sincerely apologize. We’d love the opportunity to make this right. Please reach out to us directly so we can review the shipping charge and offer an appropriate resolution. Thank you for your feedback — it helps us improve and ensures we hold ourselves to the standard our customers deserve. Susan Fraser

Hi Lisa, Thank you so much for the 5-star review! We're so glad to hear that you found the piece well made and beautiful. It means a lot to us to know it met your expectations. If there's ever anything else we can help with, please don't hesitate to reach out. Warm Regards, Susan Fraser

Hi Jeryl, Thank you so much for the 5-star review! We're thrilled to hear you were happy with the quality of the urn and the prompt shipping. We also appreciate your kind words about our communication — providing clear and timely updates is very important to us. If you ever need anything in the future, we're here for you. Warm Regards, Susan Fraser

Hi Lauren, Thank you so much for your heartfelt review. We are truly sorry for the delay you experienced, but we're so glad we could work together to ensure your daughter's urn was perfect. We understand how important this is, and we’re honored to have been a part of this special moment for you and your family. Your kind words about our customer service mean the world to us, and we are here for you whenever you need us. Wishing you and your family peace and comfort. Take care! Susan Fraser

Hi Everardo, Thank you so much for your kind words and your 5-star review! We’re so glad to hear that you love the urn and that it exceeded your expectations. It's wonderful to know that David was able to assist you and make your experience even better. We truly appreciate your recommendation and your trust in us. If you ever need anything else, don’t hesitate to reach out! Take care! Susan Fraser

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t fully meet your expectations. We genuinely appreciate your insights, as they help us improve our services. If you’d like to discuss your experience further or if there’s anything we can do to make it right, please reach out to us directly at 1-800-757-3488. Take care, Susan Fraser

Hi, I am sincerely sorry to hear about your loss and the distressing experience you had with our company. Please accept my deepest condolences for the passing of your mother. Your situation is deeply concerning, and I completely understand your frustration and disappointment with the delay in receiving your urn and the lack of communication regarding the backorder. We strive to provide compassionate and efficient service to all our customers, especially during such sensitive times, and it is clear that we failed to meet your expectations in this instance. I apologize for the inconvenience caused by the delay and the subsequent issues with obtaining a refund. This is not the experience we want for any of our customers, and I assure you that we take your feedback very seriously. Once again, I extend my sincerest condolences to you and your family for your loss, and I apologize for the distress caused by your experience with our company. If there is anything else I can do to assist you or if you have any further concerns, please do not hesitate to reach out to me directly. Thank you for bringing this matter to our attention, and please know that we are committed to resolving it to your satisfaction. Susan Fraser

Hi Suzanne, Thank you for sharing your touching experience and the five-star review. I'm deeply moved to hear that the urn provided a special way for your son and daughter-in-law to honor and cherish Maia, and to be reminded of the love they hold for her. Losing a child is an incredibly difficult experience, and having a tangible reminder of Maia's presence can bring comfort and solace during this challenging time. It warms my heart to know that the urn was not only meaningful for your family but also served as a beautiful tribute to your little angel above. Thank you for allowing us to be a part of this special moment and for trusting us with such an important keepsake. If there's anything more we can do for you or your family in the future, please don't hesitate to reach out. Our thoughts are with you all. Susan Fraser

Hi Eric, Thank you for your heartfelt review and the five-star rating! We're deeply honored to have been able to provide you with an urn that was absolutely perfect for your beloved dog. Knowing that the quality of our product exceeded your expectations and that the sculpture on top was exactly what you envisioned brings us great joy. We understand how important it is to have a meaningful tribute for a cherished pet, and we're grateful for the opportunity to have played a part in honoring your furry friend's memory. Thank you for recommending In The Light Urns, and for trusting us with such a special keepsake. If there's anything more we can do for you in the future, please don't hesitate to reach out. Our thoughts are with you during this time of loss. Susan Fraser

Hi Carolann, Thank you so much for your review! If you ever have any issues or questions, do not hesitate to let us know! Take care! Susan Fraser

Hi, Thank you for your glowing review and the five-star rating! We're thrilled to hear that the necklaces you selected for your loved one arrived exactly as pictured and that the detail, as well as the printed text, were on point. Ensuring that our products meet and exceed your expectations is our top priority, and we're delighted that we could provide you with a meaningful tribute for your loved one. If there's anything more we can do for you or if you have any further questions or requests, please don't hesitate to reach out. Thank you for choosing us to honor your loved one's memory, and for taking the time to share your positive experience. Susan Fraser

HI Charles, Thank you for bringing this to our attention. It does look like the replacement was in fact sent out, however looking at the tracking, it is showing pending, which usually means that it was lost. No worries, we will be getting a new one out for you today, with another carrier overnighted! If you have any questions, please do not hesitate to reach out to us, through email or a phone call. Thank you! Susan Fraser [email protected] 1-800-757-3488

Hi Kristen, Thank you for sharing such a heartwarming account of your experience with Darrie. Thank you for allowing us to be a part of your journey. Warm regards and gratitude. Susan Fraser

Hi Cory, We're deeply humbled by your kind words and appreciation. It means the world to us that we could meet your expectations and provide you with a fitting tribute. Your satisfaction and peace of mind during such a significant moment are of utmost importance to us. Thank you for entrusting us with this responsibility. Please don't hesitate to reach out if you ever need further assistance. Warm wishes and gratitude. Susan Fraser

Hi Natalie, Your heartfelt feedback is deeply appreciated. Ensuring the safe arrival and perfect detailing of such significant items is of utmost importance to us, especially during these tender moments in your life. We're honored to have been a part of creating a special resting place for your angel baby. Thank you for entrusting us with this responsibility, and for your kind recommendation. Our thoughts are with you, and if there's anything further you need, please don't hesitate to reach out. Sending you warmth and comfort. Susan Fraser

Hi Lindsay, Thank you so much for your understanding and patience during the delay. We genuinely appreciate your kind feedback. It's heartening to know that you found the urns beautiful. We strive to provide quality products and service, even in unforeseen circumstances. Please let us know if there's anything else we can assist with. Your trust means everything to us. Warm wishes. Susan Fraser

Hi Kealohi, I am genuinely sorry for your loss, and our hearts go out to you during this unimaginably difficult time. It is both humbling and an honor to have been able to provide a special urn for your precious baby girl. We deeply appreciate your kind words and trust. Please know we're here for you, and if there's anything else you need, don't hesitate to reach out. Sending you warmth, comfort, and love. Susan Fraser

Hi, Thank you for your kind words. We understand the depth of your loss, and it's our honor to have been able to create a special vessel for your beloved son. We're deeply grateful for your trust during such a significant moment in your life. If there's ever anything else you need, please let us know. Sending you strength and comfort. Susan Fraser