ionbottles.com

Thank you so much for sharing this! We’re thrilled to hear Andreah was able to help and that everything worked out. We truly appreciate your patience and your kind words about both our team and our products. 💕

Hello Alex, We’re concerned to see claims like this from someone who, to our knowledge, has never purchased from us. The statements you’ve made about “fake labs” and “fake badges” are incorrect. All logos and badges on our website relate to actual testing or standards our products meet. We do not fabricate certifications. Our hydrogen bottles have been independently tested, and you can review the full third-party lab report here: [https://ionbottles.com/lab-testing]. This report was performed at the Swiss Water Research Institute in Zurich and signed by Dr. Stefan Müller, Chief Water Quality Scientist. We’re always transparent with genuine customers and happy to answer real questions about our testing or certifications, but unfounded accusations don’t reflect our company or our products. We are a small business, but we take integrity and transparency very seriously. If you disagree with us, we ask that you direct that energy elsewhere and please remove these baseless accusations, as they mislead readers and damage honest businesses. Take care!

Thank you for your wonderful feedback! We’re so glad to hear that you and your husband are loving your bottles and noticing the difference. Your support means a lot to us! ❤️

Thank you so much for your kind words! We’re thrilled to hear your bottle arrived quickly and that you and your wife are already feeling the benefits. We truly appreciate your recommendation! 🙌

Thank you for sharing this! We’re delighted to hear how much you’re enjoying your IonBottle and that it’s even catching the attention of people around you. It’s wonderful that you’re feeling better every day—your feedback truly makes our day! 💕

Thank you for sharing such a detailed review. We’re glad to hear you’re impressed with the Atom’s battery performance, and we appreciate your honest feedback about the product details and website clarity. The water you noticed at first use was intentional—to keep the PEM membrane preserved during shipping—and is completely safe. We understand your preference for a larger, glass option and clearer guidance on daily intake and infusion cycles, and we’ll be passing this feedback to our team. Please don’t hesitate to reach back out if you’d like to explore a different model that better fits your needs—we’re here to help.

Hi Bruce, We’re very sorry for the delay with your order. To look into this right away, could you please share your order ID and the email address used at checkout? Once we have that, we can track down your package with our warehouse team and make sure it’s shipped out as soon as possible. Thank you for bringing this to our attention—we’ll get this resolved for you quickly.

Thank you so much for your kind words! We’re thrilled to hear you love your IonBottle and that our team was able to help quickly. We truly appreciate your support!

Thank you so much for sharing your experience! We’re glad to hear you’re noticing the difference in hydration and enjoying your bottles. Your recommendation means a lot to us!

We’re so happy to hear that! Thank you for sharing your experience with our customer service team.

Hi there. Thank you for sharing your feedback, and I’m truly sorry for the frustration you’ve experienced. We actually do ship to Switzerland, so we’d love to help you complete your order successfully. Regarding the $20 coupon, that’s definitely not a scam—we want you to enjoy that discount! Could you please share your email address with us? We’ll personally reach out and make sure everything is applied correctly for you. As for the Add to Cart button issue, we appreciate you bringing that to our attention. Our team is checking into it right now to ensure everything works smoothly for you and others. We’d love the chance to turn this into a great experience for you. Please send us your email, and we’ll take care of the rest!

Hi Lauren, thank you so much for letting us know about your experience with our customer service team. Your feedback means the world to us.

Wow! What a testimony, we're grateful for your kind words and for sharing your experience with others.

Thank you so much for your kind words! We’re thrilled to hear the bottles have made a difference for you and your team. We’ll make sure Andreah and Frank see your message—they’ll really appreciate it. We're grateful for your trust and proud to have you as a loyal customer! :)

We’re truly glad we could assist with your pitcher issue and make the experience a positive one. Franz and the rest of our team will be thrilled to hear your feedback. We're grateful for customers like you and are always here if you need anything in the future! <3

Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying the smoother taste and drinking more water—that’s exactly what we love to hear. It’s great that the quick charge time is working well for you too!

We’re sorry to hear your original bottle stopped holding a charge, but we’re glad the replacement process was smooth and that our team was able to assist. It means a lot to know that after doing your research, you still feel confident in your choice—and we’re proud to stand behind both our product and our support.

We’re really glad we could help and that you felt supported throughout the process. Your safety is always our top priority, and we’re happy we could turn an unfortunate situation into a positive experience. We truly appreciate your trust and support—thank you for being part of the IonBottles family!

Hi there, we're really sorry for the confusion. The issue has already been resolved on our end, and we’ve sent you multiple emails with the update. Please check your inbox (and spam folder just in case), and respond to us there so we can make sure everything is fully taken care of. Thanks for your patience—we’re here to help!