Welcome to Iprintsy, your go-to destination for premium nursing wear designed with you in mind. Our commitment to your comfort and convenience shines through in every stitch.What makes us stand out? Our dedicated design team and in-house manufacturing ensure that every piece is crafted with care, using only the best materials and eco-friendly processes.Join us in celebrating the beauty of motherhood with stylish, practical nursing attire that empowers you to breastfeed confidently, wherever you go.Discover the Iprintsy difference today. Thank you for letting us be part of your journey.
I ordered 1 t-shirt and 3 sweaters there. It is important to pay attention to the material. the cotton sweaters are super nice! Unfortunately, the zipper on the t-shirt was broken and the seam on a sweater was not neatly finished. I reported it to customer service and was treated very nicely. Two new shirts were sent to me without any problems.
I love my sweaters and enjoy wearing them a lot!!
Waited over two months, never received the items. Customer service offered me $15 compensation for a $98 order. Don’t waste your money
Iprintsy 回复2024-05-07
Dear Anett Watson,
I hope this message finds you well, and I sincerely apologize for the inconvenience you've experienced with your recent order.
Upon investigation, it appears that the tracking information indicates the order has been delivered. We understand the frustration this discrepancy may cause, especially if you haven't received the items. It's possible that the package was misplaced or taken by someone else.
In light of this situation, we want to offer you two options to resolve the issue:
We can process a full refund for your order.
Alternatively, we can resend the items to you with expedited shipping at no additional cost.
Please let us know your preference, and we'll promptly take action to ensure you receive the resolution you deserve. Your satisfaction is our priority, and we are committed to making this right for you.
Once again, we apologize for any inconvenience caused and appreciate your understanding and patience in this matter. Thank you for bringing this to our attention.
Best regards,
Iprintsy
I wished I had read those reviews before ordering, worst quality and shipping took more than a month. Colors and materials do not match website pictures, do not bother ordering from them. What a waste of my hard earned money!
Iprintsy 回复2024-04-30
Dear Melie De Jonge,
We're truly sorry to hear about your disappointment with your recent purchase. Your feedback is invaluable to us, and we're committed to resolving your concerns promptly.
We understand your frustration with the quality of the product not meeting your expectations and the extended shipping duration. We apologize for any inconvenience this has caused.
Regarding the discrepancy in colors and materials compared to our website images, we're reviewing our product listings to ensure they accurately represent our offerings.
Your satisfaction is our top priority. Please contact our customer support team with your order details, and we'll work to find a suitable resolution, whether it's a replacement, refund, or alternative solution that meets your needs.
We apologize again for any inconvenience and thank you for bringing these issues to our attention. We value your feedback as it helps us improve.
Best regards,
Iprintsy
It is not what you see on the website! It’s poor quality, not the same material and Color they describe! And it takes about 2 months to arrive ( Quebec, Canada ) and the price is way too high for that crap !
Iprintsy 回复2024-04-29
Dear Michou Fernandes,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the disappointment and frustration you've encountered with your recent purchase from our store.
Your feedback regarding the quality, material, color accuracy, and shipping time of our products is incredibly valuable to us, and we take your concerns very seriously. We understand the importance of providing accurate product descriptions and delivering items in a timely manner.
We deeply regret that the products you received did not meet your expectations in terms of quality and adherence to the description provided on our website. It's unacceptable that you feel the price you paid does not align with the quality of the items received.
Please be assured that we are committed to addressing these issues and improving our products and services. We are conducting a thorough review of our product descriptions and sourcing processes to ensure that they accurately reflect the items customers will receive. Additionally, we are working to streamline our shipping processes to minimize delivery times for our customers in ,Canada, and beyond.
In recognition of the inconvenience you've faced, we would like to offer you a full refund for your purchase. Please let us know if you would prefer a refund, or if there's anything else we can do to make this right for you.
Once again, we apologize for any inconvenience or disappointment caused, and we appreciate your feedback as it helps us to improve. Your satisfaction is our top priority, and we are committed to earning back your trust as a valued customer.
If you have any further questions or concerns, please don't hesitate to contact us directly. We are here to assist you in any way we can.
Best regards,
Iprintsy
Not as advertised and do not recommend ordering from them!
Ordered 11/23/23, shipped 12/26/23, finally arrived 01/08/24. All three items were not as advertised on the website. The dark grey t-shirt was a stonewash black and the two sweatshirts were not sweatshirts, but shirts, and the zipper placement was wrong for breastfeeding. The two "sweatshirts" were supposedly both the same size but in actuality were vastly different sizes. I am in the process of trying to return them and being given the runaround. They are not wanting to honor their return policy, instead trying to say they'll offer me a $5 refund on an almost $100 order saying, sorry you did not pick a suitable size. (Not sure where they got that from, because that was not my reason for return at all.) Their size chart is also messed up. The medium t-shirt fit great, one large "sweatshirt" fit ok (other than the sleeves were way too short) and the other large "sweatshirt" was way too big. According to their size chart I'm a US 14/XXL, when I'm actually a size 8 medium. I just replied, clearly stating I want a full refund and them to pay for the return shipping to China due to incorrect product description on their website or I will dispute the charge on my credit card, and got a message that my message has been blocked, mailbox delivery failure policy error. I tried again and got the same blocked message. I'll give a few days to see if the message gets delivered and gets a response. If I don't hear back in a few days, I will be disputing the charge with my credit card company.
Iprintsy 回复2024-04-29
Dear Josh Juell,
I hope this message finds you well. I am writing to address the serious concerns you've raised regarding your recent order experience with us. Please accept my sincerest apologies for the frustration and inconvenience you've endured.
Your detailed feedback regarding the discrepancies in the items you received, the shipping delays, and the challenges with our return process is deeply concerning to us. We take full responsibility for these shortcomings and are committed to rectifying the situation promptly.
First and foremost, I want to assure you that we are taking immediate action to address each of your concerns. Our team is thoroughly reviewing the discrepancies between the products you received and the descriptions on our website. Additionally, we are investigating the issues with our size chart to ensure that accurate sizing information is provided to our customers in the future.
Regarding the return process, I want to sincerely apologize for the frustration you've experienced. It is unacceptable that you have encountered difficulties in seeking a resolution for the issues with your order. Please rest assured that we are committed to honoring our return policy and ensuring that you receive a full refund for the items that did not meet your expectations. We will also cover the return shipping costs to China, as per your request.
I understand that our initial response may have seemed inadequate, and I want to assure you that your concerns are being taken seriously. I have personally intervened to ensure that your case is prioritized, and our customer service team will be reaching out to you promptly to facilitate the return process and issue your refund.
Your satisfaction is of the utmost importance to us, and we are dedicated to restoring your trust in our brand. If you have any further questions or concerns, please do not hesitate to contact me directly at [email protected]. Your feedback is invaluable to us, and we are committed to ensuring that you are completely satisfied with your experience.
Once again, please accept my deepest apologies for the inconvenience you've experienced. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction.
Best regards,
Iprintsy
UPDATE
After reviewing iPrints terms and conditions, I realised they were governed by UK law and so I stated the following:
“IPrintsy terms and conditions on your own website state that you are governed by UK law.
UK law states that “You must offer a full refund if an item is faulty, not as described or does not do what it's supposed to.”
Further more, Section 23 of the consumer rights act states that, “…consumer has a right to insist on repair or replacement of faulty goods, the cost of which must be borne by the trader.””
The company have SAID that they’ll send a full refund…let’s see what happens.
ORIGINAL REVIEW
Wish I’d read the reviews here first!
Ordered two tops - they took a while to come from China and they were poor quality for the price.
One was the wrong colour entirely and they tried gaslighting me by saying it was to do with the lighting, etc. and offered a measly $5 “refund” when I’d spent $43 on the top!!
What on earth?!
If you want a TERRIBLE quality product that takes ages to get there and is the wrong colour, and then to be gaslit by them, then these are your people!!
AVOID at all costs!
Iprintsy 回复2024-04-29
Dear Karen Davies,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced with your recent purchase from iPrints.
We acknowledge your concerns regarding the quality of the products received and the discrepancy in color, as well as the delay in delivery. We understand how important it is for our customers to receive products that meet their expectations and are delivered in a timely manner.
Upon reviewing your message and the relevant terms and conditions, we confirm that we are committed to adhering to UK consumer law. As such, we acknowledge your entitlement to a full refund for any faulty or not-as-described items.
We apologize for any confusion caused by our initial response and assure you that your satisfaction is our top priority. We have refunded you for your order.
We truly value your feedback, and we are taking steps to improve our product quality and customer service to prevent similar issues in the future. Your experience with us is not reflective of the standard of service we aim to provide, and we sincerely apologize for falling short of your expectations.
Thank you for your patience and understanding.
Best regards,
Iprintsy
100% not as advertised. They do actually ship the product, but it takes two months and the quality is awful. They’re also stealing images and content from legitimate US sellers. Be careful, do not buy from them!
Iprintsy 回复2024-04-29
Dear Jenna,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the disappointment and frustration you've encountered with your recent purchase. Your feedback is invaluable to us, and we take your concerns very seriously.
We deeply regret that the product you received did not meet your expectations in terms of quality and delivery time. Providing accurate product descriptions and delivering items in a timely manner are top priorities for us, and it's disheartening to learn that we have fallen short in these aspects.
Regarding the issue of image and content theft, we are thoroughly investigating this matter internally to ensure that all of our marketing materials are ethically sourced and accurately represent our products. We do not condone any form of plagiarism or misrepresentation, and we will take immediate action to rectify this situation.
In light of your feedback, we are committed to making things right for you. We would like to offer you the following options:
A full refund for your purchase, including any associated shipping costs.
If you would like to keep the product despite its shortcomings, we can offer you a partial refund as compensation.
Additionally, we are taking steps to improve our processes and ensure that similar issues do not occur in the future. Your satisfaction is of utmost importance to us, and we want to regain your trust as a valued customer.
Please let us know how you would like to proceed, or if there's anything else we can do to address your concerns. We are here to assist you in any way we can.
Once again, we apologize for any inconvenience or disappointment caused, and we appreciate your patience and understanding as we work to resolve this matter.
If you have any further questions or concerns, please feel free to contact us directly. We are committed to providing you with the best possible service.
Best regards,
Iprintsy
The worst!!! Quality of my product was straight garbage they claim to have a money back guarantee but trying to email back and forth with their customer service is a joke all in the end to be told if I want my money back I have to pay to ship the product back to china. DO NOT PURCHASE FROM HERE
Iprintsy 回复2024-04-29
Dear Nikki Ellingboe,
We are deeply sorry to hear about your unsatisfactory experience with our product and the inconvenience you encountered with our customer service. Your feedback is incredibly valuable to us, and we sincerely apologize for any frustration or disappointment caused.
We understand the importance of standing behind our products and honoring our money-back guarantee. It's disheartening to hear that you felt our customer service fell short of your expectations. Please rest assured that we take your concerns seriously, and we are committed to resolving this issue promptly and to your satisfaction.
In order to facilitate the return process and ensure that you receive a full refund, we would like to offer you the following options:
We will provide you with a prepaid return label so you can ship the product back to us at no cost to you.
If returning the product is not feasible due to shipping costs or other reasons, we can offer you a full refund without the need to return the item.
Please let us know which option you would prefer, or if there's any other way we can assist you. Our goal is to make this right for you and regain your trust as a valued customer.
Once again, we apologize for the inconvenience you've experienced, and we appreciate your patience and understanding as we work to resolve this matter.
If you have any further questions or concerns, please don't hesitate to contact us directly. We're here to help.
Best regards,
Iprintsy
I've tried for 10 years to get pregnant and when the last round of IVF took I wanted EVERYTHING to show off I was pregnant and that I was breastfeeding. Your store is everything to me. So far I only have the boobery sweater and the Mama's dairy farm shirt, but I definitely plan on getting more. Thank you so much!!!
Shipped from China. Different than advertised
When I reached out about receiving an orange/peach instead of the pink we ordered she said they were the same color and basically rudely refused any type of course correction.
Stay away
Iprintsy 回复2024-04-29
Dear Chris Harry,
Thank you for bringing your concerns to our attention regarding the color discrepancy in your recent order. We sincerely apologize for any frustration or inconvenience this has caused you.
We understand the importance of receiving the correct product, and we regret that there was a misunderstanding regarding the color of the item you received. It's never our intention to dismiss our customers' concerns, and we apologize if our response seemed rude or dismissive.
We value your satisfaction and want to ensure that you are completely happy with your purchase. To rectify this situation, we would like to offer you the following options:
A full refund for the item in question, including any associated shipping costs.
A replacement of the item in the correct color, shipped to you at no additional cost.
An alternative solution that meets your needs, if you have any other preferences or suggestions.
Please let us know which option you would prefer, or if there's any other way we can assist you. Your satisfaction is our top priority, and we're committed to making this right for you.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding and patience as we work to resolve this matter.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We're here to help.
Best regards,
Iprintsy
Comes from China and the fabric is cheap and stiff. Not as pictured. They rudely put you through a huge process for returns, only to offer a $5 coupon at the end. Spend your money elsewhere.
Iprintsy 回复2024-04-29
Dear Ali Griffith,
Thank you for taking the time to share your feedback regarding your recent purchase with us. We appreciate your honest review and apologize for any inconvenience you experienced.
We're genuinely sorry to hear that the item you received did not meet your expectations and that you found the fabric to be of lower quality than expected. Our aim is always to provide products of the highest standard, and we regret that we fell short in this instance.
Regarding the returns process, we apologize if it seemed cumbersome or inconvenient. We strive to make the return process as smooth as possible for our customers, and we will review your feedback to identify areas for improvement.
In recognition of the inconvenience you've faced, we'd like to offer you a more substantial compensation than the $5 coupon previously provided. Please let us know if you would prefer a refund or if there's another way we can make this right for you.
Once again, we apologize for any disappointment caused and appreciate your patience and understanding. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
If you have any further questions or concerns, please don't hesitate to contact us directly.
Best regards,
Iprintsy
I was skeptical at first cuz it's a new site and nobody talked about it and I couldn't find anything about it. It comes from China took a couple of weeks till it reached Germany (4 weeks) but quality seems fine and it's exactly what I ordered and looked exactly like in the pictures so it was worth it.