IQ Institute

Hi Lynne, We’re sorry to hear about your experience and appreciate you bringing this to our attention. You can cancel your subscription either through the website or by contacting our support team. For reference, a purchase confirmation email is sent after checkout to the email address linked to your payment method. If you used Google Pay or Apple Pay, the email associated with those accounts may have been used to create or connect to your account. If you’re unable to find the confirmation email, please check your spam or junk folder. Additionally, it’s possible for an account to be created without manually entering an email. This can occur when a device already has an email address linked to it. Even if the email is no longer actively used, it may still be connected through your device settings, saved autofill data, or browser-stored information. In such cases, the system may automatically attach the linked email during checkout. We’ve also sent a request to gather your information so we can look into this further and assist you as quickly as possible. You may also reach our Customer Support team directly at [email protected]. This is a working email, and we’ll be happy to assist you there. Thank you again for your patience and understanding. Best regards, IQ Institute Support

Hi Mrs Janet Gyer, We’re very sorry to hear about your experience and understand how distressing unexpected charges can be. Please note that subscriptions are only activated after completing the checkout process and agreeing to the terms presented, which include any recurring billing. That said, we sincerely regret any confusion or difficulty you may have encountered while trying to cancel or reach support. We would really like to resolve this for you as quickly as possible. You may also reach our Customer Support team directly at [email protected]. We’ll be happy to assist you there. If you’ve had trouble reaching us before, we truly apologize and will make sure your request is handled promptly. Kind regards, IQ Institute Support Team

Hi Robert, Thank you for taking the time to share such detailed feedback. We’re glad to hear that you found the IQ test quick and easy, and that you enjoyed our other assessments as well. We’re sorry to hear about the difficulty you experienced with cancellation and the Contact Us page—this is not the experience we aim to provide, and your feedback helps us identify areas that need improvement. We’re pleased that our team member was able to resolve the issue and cancel your account promptly. We also appreciate you highlighting the importance of recognizing that our service is a subscription-based platform rather than a one-time test. Transparency is important to us, and we continue working to make this clearer and the overall experience smoother. Thank you again for your thoughtful review and recommendation. If you ever need assistance in the future, please don’t hesitate to contact us at [email protected]. Best regards, IQ Institute Support