Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Sides of hearts are actually quite sharp and can dig in if wearing all the time apart from that it's fine
Jessemade UK 回复2025-08-08
JMUK56471
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Be careful to check the measurements. I ordered a heart bracelet with a photo of my beautiful dad. The bracelet is too big for my wrist and the heart is big. The bracelet and chain are quite 'ugly', not delicate or feminine. Whilst the image is very clear, it's a square on a heart and looks really odd. They also cut part of the square outline off. Sadly, I won't be wearing it...but will keep as a memory of my Dad. A positive note, customer service were very helpful and communication was prompt.
Jessemade UK 回复2025-08-05
JMUK56099
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Loved the flowers however felt packaging could have been better as paper forming the bouquet was all creased and I felt
this spoilt the presentation.
Jessemade UK 回复2025-08-04
JMUK55780
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The bracelet is crap, the hearts just swing about and fall off everytime you remove or try and put them on, very easy to loose and you can't even see them they constantly sit around tge back off my wrist, so disappointed!!
Jessemade UK 回复2025-08-01
JMUK55589
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Disappointed as bracelet look dull not shiny as the picture show..try using little cloth to buff the shine on bracelet but didn't work...for the price...very Disappointed...
Jessemade UK 回复2025-07-24
JMUK55350
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The item is beautiful keepsake of my husband easy to put on by yourself i would like to keep it on all the time but the instructions say it's best not to
Thank you
The ordering side was excellent but I still haven't received my products or any information to say it has been shipped no update since thank your your order has been received
Jessemade UK 回复2025-07-21
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We are sorry that we cannot find an order with your name.
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Still not arrived three weeks later !!
Missed all deadlines as was a gift
Had I know how long it would take I'd never have ordered it
Jessemade UK 回复2025-07-15
JMUK55135
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My niece loved her graduation present, the knitted flowers are lovely and look great. Only thing was the wrap surrounding them was a bit squashed in the delivery.
JMUK54915
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I loved the bracelet but the angel wings fell off within two days of wearing and by day 5 all three charms had fallen off. I have unfortunately lost the angel wings as I did not notice them falling off. The photo charm is beautiful it’s just I now have to take to jeweller to have them re-attached which is an extra cost.
Jessemade UK 回复2025-07-09
JMUK54538
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I something cool but I don’t really like how they print my names, the names at upside down
Jessemade UK 回复2025-07-09
JMUK54496
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I got the ankle chain after seeing the picture of it, but unfortunately the heart's are not attached so they gather together and you can't see the hearts names or birth stones, the picture is very deceiving and definitely would not have purchased it if I had known this before,
Jessemade UK 回复2025-07-04
JMUK45047
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The clasp continues to break and brackets had come of several times one times it was not noticed it had come off in shop and if it wasn't for someone saying he had dropped something would have been non the wiser of it coming off . This really is not good enough at all
Jessemade UK 回复2025-06-28
JMUK51357
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The product I bought is brilliant however the updates after I purchased it was non existent I emailed multiple times to find out where my product was and the emails I received weren’t true to the status of shipping. I did eventually get it in time but it was a close call
Jessemade UK 回复2025-06-26
JMUK50347
Hello,
We are sorry for the bad shopping experience.
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Keychain was lovely. However box came completely dismantled and my daughters hair colour was wrong from the one I selected.
Jessemade UK 回复2025-06-26
JMUK49357
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.