Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
No communication so sent a message only to be given a tracking number went on to track it tracking g number does not exsist....... SCAM!!!!!!
Jessemade UK 回复2025-12-15
JMUK79449
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
JMUK81439. Can anyone tell me if this website is a…
Can anyone tell me if this website is a scam?
From the account says paid and not shipped and it's nearly a week from my order got a reply from CS after my order but nothing since.
Jessemade UK 回复2025-12-15
Hello,
We apologize, but would you be able to provide us with your order number?
We will then check the status of your order.
Looking forward to your reply.
Ordered from this website on the 21st November, still not received and now asking me for a review whilst giving no update other than evri can’t deliver my product. Total scam.
No refund offered and no replacement product in time for Christmas. Spend your money elsewhere.
Jessemade UK 回复2025-12-13
JMUK70623
Hello,
We sincerely apologize for the inconvenience you've experienced and understand your frustration. Your order has indeed been handed over to Evri for delivery, and the current inability to deliver is due to an issue with the logistics provider, not due to any intentional delay or deception on our part. While the logistics process is not directly under our control, we have been continuously following up with Evri and assisting in resolving the issue. We deeply regret any inconvenience this has caused.
I ordered a man's bracelet....Paid using clearpay.Payment taken.I had no confirmation e mail, no follow up or dispatch e mail. And cannot find anywhere on the site to contact someone to help me, the e mail link appears broken...Ordered 10 days ago. Looks like a full blown scam.
Jessemade UK 回复2025-12-13
JMUK78552
Hello,
We sincerely apologize for the misunderstanding. We confirm that we have received your order and payment. The email not being delivered was due to a technical issue. We are following up on this and will send you the latest order and shipping information as soon as possible. Thank you for your patience.
After an initial delay with my order I emailed this company, they responded very quickly and my order arrived soon after, once received I was extremely satisfied with the product and the packaging, first class service.
Would not order from this company. All they want is your money once they receive they stop responding I would go else where
Jessemade UK 回复2025-12-09
JMUK81944
Hello,
We apologize, but due to a surge in orders leading up to Christmas, we may not be able to respond to your message immediately. However, we will reply as soon as we see your email.
The courier left my parcel on my doorstep which Jesse supported me with a replacement straight away and resolved the issue however, the courier needs to take responsibility.
Unfortunately my item hasn't arrived which we believe is an issue with the courier or stolen from my property. Having said that the company have kept in touch and are issuing me a refund. I have ordered from this company before and been beyond amazed at the quality of the products.
Thanks
Ordered 4th November, still not arrived and not very good communication with company email either.. got told they tried to deliver on a certain date but I have ring door bell and my neighbour has cameras and also ring doorbell who takes a lot of my parcels in, same delivery company YODEL has delivered quite a few parcels recently but apparently no success for this parcel! Not sure if the company or delivery company but not happy as was anniversary gift for my partner who works away but still didn’t receive. Finally got communication and a refund in the end but would of preferred what I ordered as was personalised and pay over £20 not happy with any service from this company at all even after reading good reviews. Yodel can be tarnished but had parcels in between these dates! Finally got somewhere with a refund after nearly a month.
Jessemade UK 回复2025-12-03
JMUK64873
Hello,
We sincerely apologize for the inconvenience caused and regret that your anniversary gift could not be delivered successfully. Throughout the delivery process, we actively communicated with Yodel and repeatedly urged them to check the delivery status, but ultimately, delivery was not completed successfully. We sincerely apologize for this.
After confirming that the package could not be retrieved, we promptly processed your refund, but we understand that you would have preferred to receive the personalized gift. We are willing to offer you a discount or remake the gift as a token of our appreciation.
Thank you for your understanding. We are always ready to assist you if you require any help.
Ordered a personalised wallet for my dad's birthday. There was an error made with the names being engraved in the wrong place. This has been quickly resolved and a new wallet is on it's way. Courtesy of jessemade. No charge. Great service. Highly recommended
Absolutly disgusted, my 7 year old grandson used his savings to buy his mum a birthstone bracelet, it came today and you would need a magnifying glass to see the names, names are not even straight. Complete waste of his money, he is so dissapointed and I will have to buy something else for him now to give to his mum for Xmas. Also names are not engraved looks like it has been printed on so will probably wear off after a couple of wears.
Jessemade UK 回复2025-11-18
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Well. The items are very appealing. Prices are not too expensive. The only that you could improve is the delivery charge. I know things are coming from America but surely it can be negotiated.
The bracelet is lovely, I didn’t read the description properly and I reached out to jessemade they got back to straight away. Thank you so much. Beautiful Christmas gift
I was told I put the wrong initial for my son’s name on the bracelet which I wouldn’t of done,I tried to get it sorted before it came,but they said it was too late to get it replaced,it’s a beautiful bracelet & they said they would charge me again to have one intial changed when they should of said we sort it for free,I’m upset by this as they even said I had to put a good review up to get a replacement that’s not right at all,I won’t be buying from here again….
Jessemade UK 回复2025-11-06
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Received the items as described. Loved the keyring and necklace. Bracelet came with wrong names but company said will correct and resend out another one. Good customer service thank you
Jessemade
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